This review is based on the customer service I received earlier today. I came to this store in hopes of trying on and purchasing several gowns for my reign as an International pageant queen. The saleswoman Joy immediately headed me off at the door while asking me "what are you looking for?" It struck me as odd behavior considering the store was totally empty in the middle of the day. I responded with a thorough description of a specific color (emerald green) and silhouette (mermaid/fishtail & fitted as I am a 6'0" woman w/ a lean and proportional size 6 dancer's/model's hourglass frame).
I had assumed Joy was going to show me directly to the racks containing those gowns, but she shrugged and walked away saying she wasn't sure she had any because my preference was "an odd color that there weren't many choices of." After making my way through the reasonably sized store on my own, I located a rack full of gowns in the exact color I had requested, none of which were of the quality I would expect from someone who seemed so desperate to be...uppity?
Oddly enough, as I made my way to the area of the store where she and her son stood idly at their computers, Joy followed me around offering a series of gowns she thought I should try. When I asked for a fitted silhouette she insisted on a flowy one. When I asked for emerald green, she recommended "maroon because it's a hot color." When I reiterated that I wanted a fitted gown, she brought me the puffy gown shown here on her token black model. She then curtly asked me what size I was and skeptically insisted on measuring me in front of her cash wrap (and not in a dressing room), saying "Yeah, you're a size larger than you thought."
I informed Joy "I had a baby 3 months ago and am normally a size 6, so a size 8 will suffice to accommodate my current curves." She then proceeded to inform me that "most of our inventory is in a size 4 or extra small." As a model, I found this strange. But I suppose a size 6 or 8 is enormous and gowns don't come in my size...? Interestingly enough, when I logged onto Yelp to leave this review, I noticed a post she made saying that the store carries a variety of sizes for every body type? If this isn't enough, she refused to allow me to try on most of the gowns I expressed interest in saying, "you won't be able to zip it up." When I requested to have them ordered from the designer, she went off on a tangent about them being "all out."
Body shaming from a stout, middle-aged woman who stands over a foot shorter than me is just not something I will entertain. I quickly grew tired of her bizarre and passive aggressive behavior and decided to leave. Upon my exit, I overheard another group of women scolding her son for telling them how a dress was "supposed to fit a woman." The woman in question seemed pretty upset and quipped, "I've been a woman for 42 years, I think I know how a dress should fit, and I don't need you to tell me that."
Joy, if you are reading this, let me give you some helpful hints:
1. You should refrain from measuring people in front of your cash wrap when you have fitting rooms available, this is unprofessional and would humiliate a woman with less confidence. Do you do this to teenagers and others whom you deem "acceptable clients?" Why were you so rude to me today?
2. You should refrain from hovering over people while they are in the fitting rooms and watching people get undressed, it is creepy, unprofessional and disrespectful. I did not appreciate you insisting on waiting with your hand inside of the dressing room while I changed, this was unacceptable. Do you treat all of your customers this way? And was this why you referred to my purse as a "suitcase?" If you are concerned with loss prevention, I recommend you invest in a security system.
3. You should refrain from making passive aggressive remarks about other women's bodies when you don't have your own appearance tightened up. Furthermore, you should carry a variety of sizes and silhouettes to accommodate women of all statures who patronize your business. Do you, or do you not carry all sizes?
4. You should refrain from referring to discounts and sales if a client does not inquire. Why did you choose to discuss prices repeatedly with me, when I never asked you for a discount? I will wait for you to share why you assumed I needed one...
I had high hopes for your store, but have decided not to return. I will however be sure to inform the various ivy league alumnae, sorority, and women's groups I belong to of your poor customer service and unprofessional behavior so they do not shop there and fall victim to the same poor treatment. You and your son need a refresher in customer care.
This is 2019, you must stop assuming things about people based on their appearances. As you may now know, it doesn't feel good to be judged solely based upon looks. I can only guess this was what motivated your behavior today. I anticipate your response to this feedback! read more