This was probably the worst experience I have ever had with a retailer in my whole life. My first…read moretime trying to buy furniture here, I was told from an associate that they couldn't verify my identity despite me being in person with a valid US passport. The sales people were both aggressive and clueless at the same time. This happened several times before I just went and did bought my choices online. Once the furniture arrived, all items were either damaged or looked like a knock off version of what I chose in store. I am currently trying to return these items and I have been on the phone with a total of 8 people today for more than 4 hours. None of whom have given me the same information and no one was able to actually "help" me until the last agent and even that was excruciating to deal with. I am still only able to return one of my 5 items and was not given any information as to why. I was simply told I have to wait for a vendor to approve a return for the remaining items. I'm assuming they're delaying this until my first payment posts. Truly an insane experience. Avoid at all costs.

I was in there last week looking for a new couch. The sales lady wanted my email address so she…read morecould send me a picture and prices of the couches I liked. I decided not to buy there and now I keep getting spam emails from Bob's discount Furniture. I had told the lady at the time I wasn't happy giving my email address out and this is exactly why. They need to look into this.

I wouldn't exactly call this location a clearance center. The mattresses on clearance had all been…read morepreviously bought and returned by customers, and therefore came with no warranty. Discounted, yes, but not worth the trade offs. They had new mattresses but appeared to be overpriced and then on sale like most other stores. I ended up buying one from Mattress City in Olathe and happy with their service.

Mattress Firm is awful and so disorganized. Placed my order three months ago, had to call and…read morerequest another credit card be issued about a month ago. Come to find out, that representative changed my delivery date! So instead of sleeping on a new bed I slept on the floor yesterday (stores are now closed Wednesday and Thursday with no notice to people with outstanding orders). Had to fight for almost this entire day on the phone to get a mattress NOT the one I ordered! Because they found out it was out of stock before the delivery. Had to have a third party deliver that cost me extra money, had to carry it up the staircases myself AND told me I might have to put the base together myself! This all would have been included in my original delivery of my PLUSH mattress. And now I may need to go buy a mattress topper to even sleep on this FIRM mattress they delivered to me and SPEND EVEN MORE MONEY. Moral of the story- Mattress firm is awful. Save your money and more importantly your sanity and go to Nebraska Furniture Mart. This place is awful.

Dear Leland, Not at…read moreall happy with the way my furniture delivery was handled today. I called you 10 minutes after the deliverymen left to report two big problems with one of the couches -- problems THEY should have caught before leaving: 1) A very prominent hole/tear at the top of the right arm. 2) A sharp tack or staple protruding from the face of same arm. (Also very prominent .... and dangerous.) Far from apologetic, you copped a nasty attitude and acted as though this was MY problem (well ..... I guess it was). You said if (IF?!) I wanted the couch replaced, it would have to be done TODAY. Because, even though I reported these problems IMMEDIATELY, you said I would be deemed responsible for these defects if the change-out was not done TODAY. First of all, there is no way anyone would look at these obvious defects and think I could have had anything to do with them. How am I going to get an INTERNAL staple/tack to puncture the covering and protrude from the couch. And when you see the manufacturing defect on top of the arm, it will be quite clear to you that a manufacturing defect is the only thing it could possibly be. Forget an apology or some simple common courtesy .... for someone who spent over $1,000 at your store. But where is the regard for my time, my convenience ..... for my TODAY? I already took the entire morning off work for this delivery. I work 70 hrs/week at three jobs to support my family. I am 100% self-employed which means No Work = No Pay. I had jobs scheduled for this afternoon, but now I will miss those hours as well because the change-out, you said, must be done TODAY. So, in addition to pissing off my own customers, today has cost me about $300 in lost income. Them's some expensive couches. Finally, you charged me almost DOUBLE what your employee Linda told me I would be charged for the transport of my old couches. (And I tipped your deliverymen very generously on top of that, despite this dirty dealing.) You told me three days ago that the deliverymen would have to assess the job when they got to my home and determine the charge accordingly. But in fact YOU had already told them what to charge me before they ever got to my place -- again, almost double the charge I was quoted by your employee. Some "Discount"! ..... Not happy.

The entire staff was very friendly and accomodating to what I wanted. They really went out of their…read moreway to make sure I was happy and I will definitely be back! Thank you!

This review is long overdue! Back in 2021 we purchased a dining room table with chairs, new bed and…read moreframe. The bed still feels brand new 5 years later and the kitchen table is still beautiful/sturdy as ever. Safe to say the quality here goes a long way and you will get your money's worth! The guest service here is unmatched by any other furniture store I've ever been to. From the freshly baked oatmeal chocolate chip cookies and beverages when you walk in to employees all over the floor eager to help you find what you need or just to say hello. Furniture mall of Kansas is the Four Seasons of furniture stores because they really take care of you, especially at this location! In 2021 I was 8 months pregnant when we were looking for a new bed and I was dire need of some good rest. We got a super fancy mattress that stays cool and an electric frame, still sleep like a baby every single night to this day! Unfortunately, I forgot the name of the gentleman that helped us back then, but he was amazing and made sure we got the best deal for our money adding in two mattress protectors and free delivery. Last year around this time we got rid of our old living room set and I knew this is where I wanted to select the new one. Although, I do have to agree to an extent about the timeliness of the delivery is extensive...I almost hate to say it's worth the wait since these are pieces built to last. I have also snagged a glass bookshelf and a full body mirror to bring the new set together. To the female manager who called the other branches in Topeka and Lee Summit to get a product I saw online that the Olathe location didn't have in stock THANK YOU! I really appreciate your efforts to make it right even after I picked it up and my expectations were not met. I can't say enough great things about this location in particular, but I'll finish by saying If you are in the market for anything furniture this is the place to be! Disclaimer:just have to be REALLY patient for the delivery, may the arrival time be in your favor(:

We came looking for a recliner, and were met at the door by Ron. Courteous and engaging, Ron served…read moreus each a fresh-baked chocolate chip cookie then directed us to the section of the store where we would find recliners. Then we met Alyea. What a delightful experience! A former customer came into the store asking for her, so she stepped away but requested that her manager, Sarah, assist us. Sarah really went the extra mile. Sarah and Alyea helped us in our decision on the right chair for us, a Lazy-Boy power chair, so comfortable! We checked out and paid for our chair with the help of Anya, who graciously assisted us with all the paperwork, scheduling a delivery, and also accurately making a change in the delivery address. What a wonderful experience. Furniture Mall of Kansas, Olathe, has great quality furniture, and a staff the treated us like family.

We've been looking for a new bed for awhile and had decided on a particular brand that Crowley…read moreFurniture carries. Our salesman Gage was helpful and knowledgeable about the particular bedding we were looking for. It took a couple of visits to gather info and get a feel for the bedding; during our second visit we decided to pull the trigger. Everything went according to plan the delivery drivers were professional and courteous and were on time, in line with what we set up with Gage. This is a top notch place with top notch personnel and products. I highly recommend Crowley for all your furniture needs.

The reason for the 1-star review is service after the purchase and delivery. The salesperson was…read moreperfectly adequate and could answer all my questions and since I paid cash, it did not take very long to complete the transaction. The delivery was within the time window that I had been told. The delivery people were very good and while it took about an hour to deliver and set up the moveable frame and mattress, they were careful of the surroundings and did a good job. However, after having had the mattress for 1 week, I emailed the salesperson to say that the moveable bed frame did not appear to be centered on the space and that allowed the mattress to leave a large gap between it and the headboard and effectively no gap between the mattress and the foot board. I also said that I had been mistaken about the height of the mattress and would like it to be higher. The salesperson turned my email over to the service department and they called me to say that "the large gap between the headboard and the mattress was to be expected." As for the height issue, I was told that the charge to adjust the height would be $200. I anticipated that this was 15 to 30 minute job and, thus, the $200 price tag was unacceptable to me. I realize that $200 compared to the $5400 that I had already spent was perhaps considered trivial by the service department. Sadly, I had not read reviews before this purchase and as I see now, there are a number of 1-star reviews primarily complaining about the service after purchase. In the past 10 or so years, I have bought a number of furniture pieces from Crowley Furniture in Lee's Summit. This experience has convinced me to never do business with them again.

BUYER BEWARE! In…read moreSept. of 2014, I placed an order for $500+ worth of foam over the phone with the supposed owner of the company. I was told that they were backed up with orders; but that I would receive my shipment in approximately 6-8 weeks. I wasn't in a hurry so I told them I could wait but that I would be moving at the beginning of Dec. and would need to make sure the foam arrived before then so that it didn't get lost in shipping. I was assured that it would get to me in time and my account was debited for the money that day. 8 weeks passed by and I hadn't heard anything from the company. Not even a confirmation email had been sent. The only verification that I had even ordered anything was the debit to my checking account. I called the company and spoke with Brad. He looked at the order and said that it had been cancelled. I asked him why it had been cancelled with no notice or refund given and he had no answer for me(!). He apologized profusely and assured me that the foam would be cut right away and shipped immediately. I agreed and then waited another two weeks with nothing. I called the company several times and was always told that Brad was either out or would return my call when he got back. I never received a call and was getting tired of this game. After digging around online a bit I finally found an email address for Brad. It was only after I sent him an email threatening to take legal action that I got a response back. Even then, the foam haD STILL not been cut or shipped! I demanded a full refund immediately which finally happened and I could put this horrible experience behind me. I wanted to support a 'family run business' but, instead, was essentially lied to and stolen from! If I had not called back when the goods were not delivered I would never have known why the order was cancelled. I never got an answer to that question either. DO NOT DO BUSINESS WITH THESE PEOPLE! THEY ARE FRAUDULENT AND WILL ONLY OFFER YOU COMPENSATION IF YOU THREATEN THEM!!

ZERO Stars!…read more Unfortunately, my experience is very similar to these negative reviews. After ordering two very simple pieces of foam to replace chair cushions that have never arrived, I feel scammed. Ripped off. When I went to pick up the cushions (I was told it would be ready on Wednesday; I indicated I would arrive to pick up 3 days later on Saturday), they weren't ready. The owner, Brad Weilert, said he needed 30-40 more minutes to complete the work, took my down-filled covers from me to fit them on the cushions, and said he would deliver them to my home that afternoon. That evening he left a voicemail saying he would deliver them the next day. Again, he no showed. Since then, the phone is disconnected one day/unanswered the next, voicemails are not returned, the doors are locked/blinds are drawn during business hours even though the owner's vehicle is outside and noises can be heard inside. I've sent several emails and finally, late last week the owner responded, asking my delivery address (for the 3rd time). They still haven't been delivered. Nor has my request for a refund/return of my property since they seem to be unable to make good on the cushions. I wish that I had done my research first to see these reviews. The official at the City of Lenexa business license office indicated that they have received numerous complaints and are investigating the validity of the business license. A quick search of county court records paints a very shady picture. Not only am I not only out the hard earned money I paid ($199.37), but also my original cushions and the custom-fitted down filled cover. My chair is unusable without them. I will be filing in small claims court.

My husband and I woke up this morning and were determined to purchase a new mattress. Bill M.'s…read moreprompt response on Facebook marketplace was outstanding and we were bringing our new bed home just a little while later from Blue Springs, Mo. Bill is a stand up guy and very friendly, no pressure. Very knowledgeable about the products he has in store. I will certainly recommend him to anyone in the market for a bed. I noticed he has some selection for sectionals and loveseats, too.

We were able to make an appointment easily and were very impressed with the shop and Bill! My dad…read morewas able to find a comfortable (and affordable) bed for his guest room in less than 30 minutes, that is a win in my book. Thanks for the great experience!

Great experience purchasing a mattress. My wife and I have been looking into mattresses for…read moreawhile. I've done a lot of research online, and pretty much knew what we should get. I went to this location expecting to find a specific brand of mattress in the store. While they didn't have it, it turns out that mattress probably wouldn't have worked for us anyway. We went through their Sleep System testing, which basically measures how your body weight is distributed, and the person we worked with, Jeff, the Store Manager, guided us to a couple of beds that would work well for us. Pricing was in line with what I could find online and in several of the stores around the area. All in all, I'd recommend them to anyone.

I had a great experience yesterday at Prime Sleep on Metcalf. Jeff took me through the Prime Sleep…read moreSystem to determine the amount of support I need in a mattress. Then he pointed out the relevant mattresses for me to try. Jeff is very knowledgeable, patient, helpful and didn't use hard sell language. (He said they don't work on commissions.) I found a mattress I really liked and bought two (one for guest room). A sale had started that day and Jeff gave me additional discounts so I feel like I got great deal. I also appreciated the convenience of buying protective mattress covers at the same time. Jeff made the whole process enjoyable! Can't wait to try my new mattress!

My husband and I stopped in on a whim after testing a few mattresses at other places. We were…read moregreeted when we walked in and explained our wish list and price range. Our salesman, Mark, was AWESOME! We didn't feel like he was trying to sell us the best and brightest but what was comfortable for us and our range. We ended up purchasing the mattress we've been loving at all trials and he helped us get our automated bed frame that fit into our budget! We are see excited to get our new purchase and thank Mark for taking time with us and answering our questions. We've been saving up for this and love that everything was in stock and we are getting everything delivered and taken care of within 48 hours. So happy we stopped in!

Went to this store yesterday evening ready to drop a lot of money on a good mattress. We walked in…read moreand weren't greeted at all. The guy was with a customer, though an "I'll be right with you" would have been great.... any kind of acknowledgement. We awkwardly walked around, sat on the mattresses and waited, still nothing. We decided to leave after several minutes of being ignored. We went right next door to the sleep number store and we gave them our money. They even stayed past close to make sure we were comfortable with our purchase. I'd make sure you guys get some personable employees before you lose more sales. ‍

My husband and I just bought a new mattress set from Mattress America and were so pleased with the…read moreexperience that I wanted to review them right away. Their products were quality, their prices were excellent, and most of all Kent, the salesman who helped us, was amazing. I had been prepared to have to try to fend off a pushy salesman, but we both felt like we trusted Kent and his judgement, so we were able to listen to his recommendations and actually enjoy the experience. And when he said he could deliver the mattress for us, it was just the icing on the cake. We will certainly be recommending their store to any of our friends who are looking to invest in a quality mattress.