SUPERB service and furniture - Restoration Hardware & Katy Cox
A few years ago, I made what can only be described as a character-building mistake: I bought custom leather furniture from another store. I won't name names -- and for legal, moral, and karmic reasons let's just say the name rhymes with something like "Crazy Boi Schmurniture Falleries." Our experience felt like such a spectacular train wreck that it left me emotionally scarred and deeply suspicious of the words "custom" and "lead time."
Enter Restoration Hardware -- which, maddeningly, I had discovered years earlier and somehow didn't buy from. Allow me to say this loudly for the people in the back: I should have started with RH.
From the very first conversation, Katy Cox was an absolute rock star. We explained our prior furniture trauma, and politely asked that she keep this in mind as we ordered a Chesterfield sofa and two chairs. Katy listened, reassured us, and guided us through the process with calm confidence, professionalism, and genuine care.
Complicating matters (because of course we did), we were also in the middle of having a hardwood floor installed, which meant timing was critical. Katy and RH coordinated everything flawlessly. The furniture arrived earlier than expected, yet somehow exactly when the floor had finished curing -- a minor logistical miracle.
And the furniture itself? Stunning. Even better than we imagined. The leather, the scale, the craftsmanship -- it has real presence. This is furniture that makes you stop mid-stride, nod approvingly, and think, yes... this was the right decision.
Delivery was handled exactly as high-end furniture should be, with true white-glove service and zero stress. No drama. No excuses. No surprises. Just competence -- which, frankly, feels luxurious these days.
Katy Cox did a phenomenal job, Restoration Hardware delivered at every level, and our faith in buying fine furniture has been fully restored (pun absolutely intended). We are completely over the moon!
Five stars, zero drama, and a strong desire to send this review back in time to my former self. read more