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Bob's Discount Furniture and Mattress Store

Bob's Discount Furniture and Mattress Store

(15 reviews)

This was probably the worst experience I have ever had with a retailer in my whole life. My first…read moretime trying to buy furniture here, I was told from an associate that they couldn't verify my identity despite me being in person with a valid US passport. The sales people were both aggressive and clueless at the same time. This happened several times before I just went and did bought my choices online. Once the furniture arrived, all items were either damaged or looked like a knock off version of what I chose in store. I am currently trying to return these items and I have been on the phone with a total of 8 people today for more than 4 hours. None of whom have given me the same information and no one was able to actually "help" me until the last agent and even that was excruciating to deal with. I am still only able to return one of my 5 items and was not given any information as to why. I was simply told I have to wait for a vendor to approve a return for the remaining items. I'm assuming they're delaying this until my first payment posts. Truly an insane experience. Avoid at all costs.

I was in there last week looking for a new couch. The sales lady wanted my email address so she…read morecould send me a picture and prices of the couches I liked. I decided not to buy there and now I keep getting spam emails from Bob's discount Furniture. I had told the lady at the time I wasn't happy giving my email address out and this is exactly why. They need to look into this.

Mattress Firm Outlet - 91st and Metcalf

Mattress Firm Outlet - 91st and Metcalf

(10 reviews)

$$

I wouldn't exactly call this location a clearance center. The mattresses on clearance had all been…read morepreviously bought and returned by customers, and therefore came with no warranty. Discounted, yes, but not worth the trade offs. They had new mattresses but appeared to be overpriced and then on sale like most other stores. I ended up buying one from Mattress City in Olathe and happy with their service.

Mattress Firm is awful and so disorganized. Placed my order three months ago, had to call and…read morerequest another credit card be issued about a month ago. Come to find out, that representative changed my delivery date! So instead of sleeping on a new bed I slept on the floor yesterday (stores are now closed Wednesday and Thursday with no notice to people with outstanding orders). Had to fight for almost this entire day on the phone to get a mattress NOT the one I ordered! Because they found out it was out of stock before the delivery. Had to have a third party deliver that cost me extra money, had to carry it up the staircases myself AND told me I might have to put the base together myself! This all would have been included in my original delivery of my PLUSH mattress. And now I may need to go buy a mattress topper to even sleep on this FIRM mattress they delivered to me and SPEND EVEN MORE MONEY. Moral of the story- Mattress firm is awful. Save your money and more importantly your sanity and go to Nebraska Furniture Mart. This place is awful.

Furniture Mall Of Kansas

Furniture Mall Of Kansas

(90 reviews)

$$$

This review is long overdue! Back in 2021 we purchased a dining room table with chairs, new bed and…read moreframe. The bed still feels brand new 5 years later and the kitchen table is still beautiful/sturdy as ever. Safe to say the quality here goes a long way and you will get your money's worth! The guest service here is unmatched by any other furniture store I've ever been to. From the freshly baked oatmeal chocolate chip cookies and beverages when you walk in to employees all over the floor eager to help you find what you need or just to say hello. Furniture mall of Kansas is the Four Seasons of furniture stores because they really take care of you, especially at this location! In 2021 I was 8 months pregnant when we were looking for a new bed and I was dire need of some good rest. We got a super fancy mattress that stays cool and an electric frame, still sleep like a baby every single night to this day! Unfortunately, I forgot the name of the gentleman that helped us back then, but he was amazing and made sure we got the best deal for our money adding in two mattress protectors and free delivery. Last year around this time we got rid of our old living room set and I knew this is where I wanted to select the new one. Although, I do have to agree to an extent about the timeliness of the delivery is extensive...I almost hate to say it's worth the wait since these are pieces built to last. I have also snagged a glass bookshelf and a full body mirror to bring the new set together. To the female manager who called the other branches in Topeka and Lee Summit to get a product I saw online that the Olathe location didn't have in stock THANK YOU! I really appreciate your efforts to make it right even after I picked it up and my expectations were not met. I can't say enough great things about this location in particular, but I'll finish by saying If you are in the market for anything furniture this is the place to be! Disclaimer:just have to be REALLY patient for the delivery, may the arrival time be in your favor(:

We came looking for a recliner, and were met at the door by Ron. Courteous and engaging, Ron served…read moreus each a fresh-baked chocolate chip cookie then directed us to the section of the store where we would find recliners. Then we met Alyea. What a delightful experience! A former customer came into the store asking for her, so she stepped away but requested that her manager, Sarah, assist us. Sarah really went the extra mile. Sarah and Alyea helped us in our decision on the right chair for us, a Lazy-Boy power chair, so comfortable! We checked out and paid for our chair with the help of Anya, who graciously assisted us with all the paperwork, scheduling a delivery, and also accurately making a change in the delivery address. What a wonderful experience. Furniture Mall of Kansas, Olathe, has great quality furniture, and a staff the treated us like family.

Crowley Furniture & Mattress - Pretty Furniture

Crowley Furniture & Mattress

(27 reviews)

$$

We've been looking for a new bed for awhile and had decided on a particular brand that Crowley…read moreFurniture carries. Our salesman Gage was helpful and knowledgeable about the particular bedding we were looking for. It took a couple of visits to gather info and get a feel for the bedding; during our second visit we decided to pull the trigger. Everything went according to plan the delivery drivers were professional and courteous and were on time, in line with what we set up with Gage. This is a top notch place with top notch personnel and products. I highly recommend Crowley for all your furniture needs.

The reason for the 1-star review is service after the purchase and delivery. The salesperson was…read moreperfectly adequate and could answer all my questions and since I paid cash, it did not take very long to complete the transaction. The delivery was within the time window that I had been told. The delivery people were very good and while it took about an hour to deliver and set up the moveable frame and mattress, they were careful of the surroundings and did a good job. However, after having had the mattress for 1 week, I emailed the salesperson to say that the moveable bed frame did not appear to be centered on the space and that allowed the mattress to leave a large gap between it and the headboard and effectively no gap between the mattress and the foot board. I also said that I had been mistaken about the height of the mattress and would like it to be higher. The salesperson turned my email over to the service department and they called me to say that "the large gap between the headboard and the mattress was to be expected." As for the height issue, I was told that the charge to adjust the height would be $200. I anticipated that this was 15 to 30 minute job and, thus, the $200 price tag was unacceptable to me. I realize that $200 compared to the $5400 that I had already spent was perhaps considered trivial by the service department. Sadly, I had not read reviews before this purchase and as I see now, there are a number of 1-star reviews primarily complaining about the service after purchase. In the past 10 or so years, I have bought a number of furniture pieces from Crowley Furniture in Lee's Summit. This experience has convinced me to never do business with them again.

BoxDrop - mattresses - Updated May 2026

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