I wouldn't exactly call this location a clearance center. The mattresses on clearance had all been…read morepreviously bought and returned by customers, and therefore came with no warranty. Discounted, yes, but not worth the trade offs. They had new mattresses but appeared to be overpriced and then on sale like most other stores. I ended up buying one from Mattress City in Olathe and happy with their service.

Mattress Firm is awful and so disorganized. Placed my order three months ago, had to call and…read morerequest another credit card be issued about a month ago. Come to find out, that representative changed my delivery date! So instead of sleeping on a new bed I slept on the floor yesterday (stores are now closed Wednesday and Thursday with no notice to people with outstanding orders). Had to fight for almost this entire day on the phone to get a mattress NOT the one I ordered! Because they found out it was out of stock before the delivery. Had to have a third party deliver that cost me extra money, had to carry it up the staircases myself AND told me I might have to put the base together myself! This all would have been included in my original delivery of my PLUSH mattress. And now I may need to go buy a mattress topper to even sleep on this FIRM mattress they delivered to me and SPEND EVEN MORE MONEY. Moral of the story- Mattress firm is awful. Save your money and more importantly your sanity and go to Nebraska Furniture Mart. This place is awful.

Great experience purchasing a mattress. My wife and I have been looking into mattresses for…read moreawhile. I've done a lot of research online, and pretty much knew what we should get. I went to this location expecting to find a specific brand of mattress in the store. While they didn't have it, it turns out that mattress probably wouldn't have worked for us anyway. We went through their Sleep System testing, which basically measures how your body weight is distributed, and the person we worked with, Jeff, the Store Manager, guided us to a couple of beds that would work well for us. Pricing was in line with what I could find online and in several of the stores around the area. All in all, I'd recommend them to anyone.

I had a great experience yesterday at Prime Sleep on Metcalf. Jeff took me through the Prime Sleep…read moreSystem to determine the amount of support I need in a mattress. Then he pointed out the relevant mattresses for me to try. Jeff is very knowledgeable, patient, helpful and didn't use hard sell language. (He said they don't work on commissions.) I found a mattress I really liked and bought two (one for guest room). A sale had started that day and Jeff gave me additional discounts so I feel like I got great deal. I also appreciated the convenience of buying protective mattress covers at the same time. Jeff made the whole process enjoyable! Can't wait to try my new mattress!

No one greeted me or even helped me out. They did greet a couple when I was leaving. And they…read moreselection of items are very boring

This was probably the worst experience I have ever had with a retailer in my whole life. My first…read moretime trying to buy furniture here, I was told from an associate that they couldn't verify my identity despite me being in person with a valid US passport. The sales people were both aggressive and clueless at the same time. This happened several times before I just went and did bought my choices online. Once the furniture arrived, all items were either damaged or looked like a knock off version of what I chose in store. I am currently trying to return these items and I have been on the phone with a total of 8 people today for more than 4 hours. None of whom have given me the same information and no one was able to actually "help" me until the last agent and even that was excruciating to deal with. I am still only able to return one of my 5 items and was not given any information as to why. I was simply told I have to wait for a vendor to approve a return for the remaining items. I'm assuming they're delaying this until my first payment posts. Truly an insane experience. Avoid at all costs.

I had a wonderful sales representative. Scott was fantastic!!! He helped us out in making sure we…read morehad what was comfortable for us to sleep and financially. We were not pressured and everything from the sale to the delivery went as smooth as he said it would. Great job really appreciate all the work , time and patience you provided us. I received my bed and I love it!!!! Finally a good nights rest....... Kathy Johnson...

I visited prime Sleep and tried out their support factor...I was blown away. They were able to…read moredetermine the exact mattress for me based on my sleeping style and body shape. It was a fun process and it was great to know I was looking for a mattress best suited for me. Really cool and the staff was great.

I can't believe I'm writing a review of a mattress store. When you get good service you wanna YELP…read moreabout it. If I can get something for a good price I'm going for it. Hence my recent visit to purchase a mattress at a discount store and not NE furniture Mart. I know I can basically get the same thing, cheaper, somewhere besides the big chains and I really feel like this is what I got. I looked at a few discount stores and selected this store after Scott, the store manager, let me lounge, nap and basically take over the store for an afternoon. He was knowledgeable, helpful, not pushy, did I say not pushy...I was sold, pillow top and all. Delivery and removal of the old set is included in the price. They even donate the old bed to charity and you get the tax credit. Can you ask for more?

Best choice for mattress prices, quality and service. Seriously. We went everywhere, including…read moreNebraska Furniture Mart. At Mattress City, we were able to exchange a mattress after two months with absolutely no hassle. You will feel like you are shopping at a friend's store. The manager, Scott is great and provides rare customer service. Don't let the location and name of this store fool you. I'm really glad we gave it a try.

This review is long overdue! Back in 2021 we purchased a dining room table with chairs, new bed and…read moreframe. The bed still feels brand new 5 years later and the kitchen table is still beautiful/sturdy as ever. Safe to say the quality here goes a long way and you will get your money's worth! The guest service here is unmatched by any other furniture store I've ever been to. From the freshly baked oatmeal chocolate chip cookies and beverages when you walk in to employees all over the floor eager to help you find what you need or just to say hello. Furniture mall of Kansas is the Four Seasons of furniture stores because they really take care of you, especially at this location! In 2021 I was 8 months pregnant when we were looking for a new bed and I was dire need of some good rest. We got a super fancy mattress that stays cool and an electric frame, still sleep like a baby every single night to this day! Unfortunately, I forgot the name of the gentleman that helped us back then, but he was amazing and made sure we got the best deal for our money adding in two mattress protectors and free delivery. Last year around this time we got rid of our old living room set and I knew this is where I wanted to select the new one. Although, I do have to agree to an extent about the timeliness of the delivery is extensive...I almost hate to say it's worth the wait since these are pieces built to last. I have also snagged a glass bookshelf and a full body mirror to bring the new set together. To the female manager who called the other branches in Topeka and Lee Summit to get a product I saw online that the Olathe location didn't have in stock THANK YOU! I really appreciate your efforts to make it right even after I picked it up and my expectations were not met. I can't say enough great things about this location in particular, but I'll finish by saying If you are in the market for anything furniture this is the place to be! Disclaimer:just have to be REALLY patient for the delivery, may the arrival time be in your favor(:

Annoyed because I've been called / texted about an order that is not mine for over a week now…read more Countless times have informed the company that they have the wrong number and they continue bothering me. Figure your business out.

We've been looking for a new bed for awhile and had decided on a particular brand that Crowley…read moreFurniture carries. Our salesman Gage was helpful and knowledgeable about the particular bedding we were looking for. It took a couple of visits to gather info and get a feel for the bedding; during our second visit we decided to pull the trigger. Everything went according to plan the delivery drivers were professional and courteous and were on time, in line with what we set up with Gage. This is a top notch place with top notch personnel and products. I highly recommend Crowley for all your furniture needs.

My wife and I purchased a Tempur-Pedic mattress from Crowley Furniture and Mattress in Overland…read morePark. Our salesperson, Clint, told us the purchase included two free Tempur-Pedic pillows with a stated value of $400. When the mattress was delivered, the pillows were not on the truck. The delivery drivers said they would be dropped off the next day, but they never arrived. I called Clint and left a voicemail with no response. I texted him next and he replied that he would look into it. After several days without an update, I texted him again, I texted again to ask about the pillows and received no response. We chose Crowley because of the many positive reviews, so this experience has been very disappointing. Maybe they should take some money out of television marketing and put the money toward customer care.

My husband and I woke up this morning and were determined to purchase a new mattress. Bill M.'s…read moreprompt response on Facebook marketplace was outstanding and we were bringing our new bed home just a little while later from Blue Springs, Mo. Bill is a stand up guy and very friendly, no pressure. Very knowledgeable about the products he has in store. I will certainly recommend him to anyone in the market for a bed. I noticed he has some selection for sectionals and loveseats, too.

We were able to make an appointment easily and were very impressed with the shop and Bill! My dad…read morewas able to find a comfortable (and affordable) bed for his guest room in less than 30 minutes, that is a win in my book. Thanks for the great experience!

Wonderful experience buying the Happiness mattress and Refresh queen mattress. Thanks to Gary for…read moremaking this purchase exceptional!

My wife and I recently got married and decided it was time to upgrade to a bigger better mattress…read more We had great service and tried many different mattress options. I feel like we got a great bed at an excellent price with a top notch warranty. Very excited about our purchase and definitely recommend this place to anyone looking for a new bed.

Dear Leland, Not at…read moreall happy with the way my furniture delivery was handled today. I called you 10 minutes after the deliverymen left to report two big problems with one of the couches -- problems THEY should have caught before leaving: 1) A very prominent hole/tear at the top of the right arm. 2) A sharp tack or staple protruding from the face of same arm. (Also very prominent .... and dangerous.) Far from apologetic, you copped a nasty attitude and acted as though this was MY problem (well ..... I guess it was). You said if (IF?!) I wanted the couch replaced, it would have to be done TODAY. Because, even though I reported these problems IMMEDIATELY, you said I would be deemed responsible for these defects if the change-out was not done TODAY. First of all, there is no way anyone would look at these obvious defects and think I could have had anything to do with them. How am I going to get an INTERNAL staple/tack to puncture the covering and protrude from the couch. And when you see the manufacturing defect on top of the arm, it will be quite clear to you that a manufacturing defect is the only thing it could possibly be. Forget an apology or some simple common courtesy .... for someone who spent over $1,000 at your store. But where is the regard for my time, my convenience ..... for my TODAY? I already took the entire morning off work for this delivery. I work 70 hrs/week at three jobs to support my family. I am 100% self-employed which means No Work = No Pay. I had jobs scheduled for this afternoon, but now I will miss those hours as well because the change-out, you said, must be done TODAY. So, in addition to pissing off my own customers, today has cost me about $300 in lost income. Them's some expensive couches. Finally, you charged me almost DOUBLE what your employee Linda told me I would be charged for the transport of my old couches. (And I tipped your deliverymen very generously on top of that, despite this dirty dealing.) You told me three days ago that the deliverymen would have to assess the job when they got to my home and determine the charge accordingly. But in fact YOU had already told them what to charge me before they ever got to my place -- again, almost double the charge I was quoted by your employee. Some "Discount"! ..... Not happy.

The entire staff was very friendly and accomodating to what I wanted. They really went out of their…read moreway to make sure I was happy and I will definitely be back! Thank you!