This was probably the worst experience I have ever had with a retailer in my whole life. My first…read moretime trying to buy furniture here, I was told from an associate that they couldn't verify my identity despite me being in person with a valid US passport. The sales people were both aggressive and clueless at the same time. This happened several times before I just went and did bought my choices online. Once the furniture arrived, all items were either damaged or looked like a knock off version of what I chose in store. I am currently trying to return these items and I have been on the phone with a total of 8 people today for more than 4 hours. None of whom have given me the same information and no one was able to actually "help" me until the last agent and even that was excruciating to deal with. I am still only able to return one of my 5 items and was not given any information as to why. I was simply told I have to wait for a vendor to approve a return for the remaining items. I'm assuming they're delaying this until my first payment posts. Truly an insane experience. Avoid at all costs.

I was in there last week looking for a new couch. The sales lady wanted my email address so she…read morecould send me a picture and prices of the couches I liked. I decided not to buy there and now I keep getting spam emails from Bob's discount Furniture. I had told the lady at the time I wasn't happy giving my email address out and this is exactly why. They need to look into this.

Unbelievable quality and excellent service here! Mike helped me find the right bed for my specific…read moreneeds. He was extremely helpful, and courteous, but not pushy like you might find at other places. I have shopped for beds at Sleep Number, Personal Comfort, and the like....the bed I got here is top quality and you can't beat the price, or the service! If you need a mattress, frame, or just a good night's sleep without the high pitched sales and pressure, give Mike's Mattress a call....Mike's got you covered, and you'll be glad you did!

I never have use this app to leave reviews, but after working with mattress Mike and receiving out…read morenew king size bed, my newly wed wife and I have only praises for Mike's service for us. Mike was available all the time and offered excellent customer service, as well as a truly affordable mattress for its quality. If you're looking for a high value mattress, I would strongly suggest checking out mattress Mike's KC.

I wouldn't exactly call this location a clearance center. The mattresses on clearance had all been…read morepreviously bought and returned by customers, and therefore came with no warranty. Discounted, yes, but not worth the trade offs. They had new mattresses but appeared to be overpriced and then on sale like most other stores. I ended up buying one from Mattress City in Olathe and happy with their service.

Mattress Firm is awful and so disorganized. Placed my order three months ago, had to call and…read morerequest another credit card be issued about a month ago. Come to find out, that representative changed my delivery date! So instead of sleeping on a new bed I slept on the floor yesterday (stores are now closed Wednesday and Thursday with no notice to people with outstanding orders). Had to fight for almost this entire day on the phone to get a mattress NOT the one I ordered! Because they found out it was out of stock before the delivery. Had to have a third party deliver that cost me extra money, had to carry it up the staircases myself AND told me I might have to put the base together myself! This all would have been included in my original delivery of my PLUSH mattress. And now I may need to go buy a mattress topper to even sleep on this FIRM mattress they delivered to me and SPEND EVEN MORE MONEY. Moral of the story- Mattress firm is awful. Save your money and more importantly your sanity and go to Nebraska Furniture Mart. This place is awful.

Great place! We were helped by Mason, he did a great job. Got a great deal, I know we did better…read morethan if we would have ordered online anywhere, at least with the deals I saw...

From the owner: How we Outfit you It all starts by talking to one of our expert Outfitters to determine your…read moreindividual sleep style and needs. We'll create your Personal Sleep Profile so we can outfit you with a custom solution that fits your body and your budget. A unique approach to sleep We know that everybody sleeps differently and no one solution is right for everyone. That's why we developed our exclusive Sleep Outfitting experience. It starts with your Personal Sleep Profile, a series of questions to determine your individual sleep habits, needs, and issues. From there, we can create a custom sleep solution just for you.

Dear Leland, Not at…read moreall happy with the way my furniture delivery was handled today. I called you 10 minutes after the deliverymen left to report two big problems with one of the couches -- problems THEY should have caught before leaving: 1) A very prominent hole/tear at the top of the right arm. 2) A sharp tack or staple protruding from the face of same arm. (Also very prominent .... and dangerous.) Far from apologetic, you copped a nasty attitude and acted as though this was MY problem (well ..... I guess it was). You said if (IF?!) I wanted the couch replaced, it would have to be done TODAY. Because, even though I reported these problems IMMEDIATELY, you said I would be deemed responsible for these defects if the change-out was not done TODAY. First of all, there is no way anyone would look at these obvious defects and think I could have had anything to do with them. How am I going to get an INTERNAL staple/tack to puncture the covering and protrude from the couch. And when you see the manufacturing defect on top of the arm, it will be quite clear to you that a manufacturing defect is the only thing it could possibly be. Forget an apology or some simple common courtesy .... for someone who spent over $1,000 at your store. But where is the regard for my time, my convenience ..... for my TODAY? I already took the entire morning off work for this delivery. I work 70 hrs/week at three jobs to support my family. I am 100% self-employed which means No Work = No Pay. I had jobs scheduled for this afternoon, but now I will miss those hours as well because the change-out, you said, must be done TODAY. So, in addition to pissing off my own customers, today has cost me about $300 in lost income. Them's some expensive couches. Finally, you charged me almost DOUBLE what your employee Linda told me I would be charged for the transport of my old couches. (And I tipped your deliverymen very generously on top of that, despite this dirty dealing.) You told me three days ago that the deliverymen would have to assess the job when they got to my home and determine the charge accordingly. But in fact YOU had already told them what to charge me before they ever got to my place -- again, almost double the charge I was quoted by your employee. Some "Discount"! ..... Not happy.

The entire staff was very friendly and accomodating to what I wanted. They really went out of their…read moreway to make sure I was happy and I will definitely be back! Thank you!

The owner Travis, helps you personally. He does a great job at balancing time with each customer so…read morethat you dont feel like your waiting on him. Lots to look at in the warehouse and a picture kiosk of other furniture available to order. He offers home delivery at a very reasonable price. He is very knowledgeable and helpful in making a decision. He never was pushy or tried "sales tactics" on me. Im a small business owner and try to support others whenever possible. I found my chairs at his location and a loveseat elsewhere, but Travis could order the loveseat I found elsewhere. I found a large canvas picture elsewhere on sale at $119 and Cheapo Depo for $69. Thats crazy cheap.

Cheap and great customer service. They have catalogs you can look at for larger selectionread more

Had a good selection, found what we were looking for and at a good price. Above and beyond service!…read moreThank you!

My boyfriend and I came in looking for a new bed frame and we're very impressed with the selection…read moreand prices. The customer service was top notch with the owner offering to contact us when he gets some items in!

I was exploring Westport the other day and happened to stumble into this establishment. The have…read moregreat selection of really nice futons, the staff was available to answer any of my questions. They were also very knowledgeable in their knowledge of the product they were selling. I would highly recommend them to anyone looking for a high quality futon to check this place out.

This store is an odd one...on one hand, it's part grubby, patchouli-and-cloves drenched hipster…read morehangout, full of things like snarky greeting cards and subversive fridge magnets made of recycled license plates from import cars whose makes don't exist anymore. On the other hand, it's a peddler of upscale futons (is that possible?) that are custom-made and custom upholstered, the likes of which the grubby hipsters would never be able to afford without selling at least half their bongs. I appear to have awakened one morning to find that I had entered the stage of life where I no longer feel that my dwelling is empty without a futon, so when I go in here, it's usually just to look at the novelty knick knacks...wind-up nuns, libertarian quote books, obscene greeting cards, voo-doo dolls, soapstone incense burners, and whatnot. There's usually something fun to purchase.

have been buying beds from here for years...getting ready to replace my bed after 10 years...they…read morehave good quality beds and reasonable prices....will take to old bed away and set up the new one...very professional

Walked in 20 minutes before they closed and the salesman couldn't have been more kind, welcoming,…read moreand friendly. We knew what we wanted and found it pretty quickly. Called the next day to order it and that was all we had to do other than schedule the delivery, no up selling, no pressure, and were so accommodating on delivering on MLK holiday. They were early but called to make sure it wasn't a problem. They took the old mattress and box spring, helped me place the bed skirt back on and took my payment. VERY BEST NEWS-the mattress is incredible and our first but not our last Hawn mattress. Thank you to a home town company.

Wes was extremely knowledgeable and kind. Highly recommended anyone with questions to visit here…read morefor mattress help!

My husband and I were having guests over for a long weekend and our guest bedrooms mattress was in…read moredire need of replacement. Every guest we had told us how uncomfortable it was and even preferred our couch over the bed. Ouch...anyway, we decided to stop by Mattress Firm to see if we could find one that could be delivered ASAP. The salesman was very professional and helpful- not pushy or annoying, which we greatly appreciated. We even talked to him for about an hour about random things not pertaining to mattresses at all. We quickly found something we liked and delivery was set up for the next day. Delivery was so painless and they even hauled away our old mattress! If I need a good quality mattress at a reasonable price and want to deal with a professional salesman and easy peasy delivery, I'll be back!