After a couple of years of half-hearted shopping to replace a worn-out sofa, I wandered into…read moreCrowley in Liberty one day with no real idea what I wanted. I had the good fortune to meet Becky, one of the sales reps, who over the next couple of weeks guided Yelper Daughter and me in the purchase of a new sofa and chair. The woman had the patience of Job as YD and I bickered and fussed back and forth over size, shape, arrangement, and fabric colors. But we ended up completely happy. The selection of fabrics available was huge, and I was surprised that they would be ready in about 5 weeks, and for about $400 off the list price with their sales tax special. Their customer service was great through the whole process. I was also having my wood floors refinished, and didn't want the furniture until they were done. No problem, they said, they'd hold it at the warehouse for up to 30 days. Now, the delivery guys deserved a gold star all their own. My entryway is really tight, and I wasn't looking forward to getting that sofa in. They tried through the front door once, couldn't make the tight turn, and asked if they could come through the back door which was a straighter shot. Well, they got in the back door but wouldn't fit through the pantry door. Back through the front door they finally came, after taking all four legs off and the front door off the hinges! It had to have taken three times as long as they expected, but through it all, I never even heard the word "damn". I apologized for all the trouble, but they just shrugged and said "Hey, no problem." They put everything back together, thanked me and were on their way. I still need one more chair after my bank account recovers from all this work I'm doing. Crowley will be my first stop, no question.

knew i was handicapped and i was needing to purchase via phone call did not explain to me their…read morewarranty or exchange is different than what the manufactor shows online basicly told not ony no but hell no

The sales team was great but the delivery team cost them my business. I paid to have my old bed…read morehauled away and my new bed set up. I couldn't disassemble the bed because I recently had back surgery. The lead man acted like he didn't like having to disassemble the bed. He removed the mattress and lifted the frame and noticed cobwebs on the bed. He said my bed was infested and I needed to get an exterminator. The bed is bug free and the is 9 years old. He said he couldn't move it then called me filthy several times. I cancelled my order immediately and won't buy from them again!!!

TJ and Dylan are the absolute dream team!! Im so happy with our purchase. I feel informed, like I…read moregot the right mattress set and paid the right price. I didn't feel any stress. They are amazing!! My husband and I have came into the St. Joe mattress firm multiple times over the past 2 years and always liked the service but these two are amazing. We finally decided it was time to upgrade our mattress and went in Saturday. TJ met us, listened to what my husband was looking for. Showed him options. Explained all the differences. Treated us with such kindness. We decided to leave and have dinner to talk over the bed options. When we came back we thought it'd be an easy order, pay, leave. Even though we showed up right before closing we thought it'd be quick. Dylan had so many options with the special that we didn't even think about. He was so kind and informative to help us pick the right add on even though we showed up 10 mins before they closed.

Great service and education. Lots of personalized attention…read more Great black Friday deals.

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'll shop confidently with our Love Your Mattress Guarantee®. That means you'll get a low price on America's best brands, including Sealy®, Tempur-Pedic®, Sleepy's, Serta® and more. You'll also get your new bed delivered your way and with a 120 Night Sleep Trial® to make sure the bed you chose is the perfect one for you.

Unbelievable quality and excellent service here! Mike helped me find the right bed for my specific…read moreneeds. He was extremely helpful, and courteous, but not pushy like you might find at other places. I have shopped for beds at Sleep Number, Personal Comfort, and the like....the bed I got here is top quality and you can't beat the price, or the service! If you need a mattress, frame, or just a good night's sleep without the high pitched sales and pressure, give Mike's Mattress a call....Mike's got you covered, and you'll be glad you did!

I never have use this app to leave reviews, but after working with mattress Mike and receiving out…read morenew king size bed, my newly wed wife and I have only praises for Mike's service for us. Mike was available all the time and offered excellent customer service, as well as a truly affordable mattress for its quality. If you're looking for a high value mattress, I would strongly suggest checking out mattress Mike's KC.

Stopped in "just looking" for a bed but walked away with exactly what Kevin was looking for thanks…read moreto Cliff. He approached us a soon as we walked in, asked the right questions ( size firmness and price range) and proceeded to show us all the options available. Cliff could not have done more for this customer, thanks to Cliff we walked away with exactly what we required at the price point within Kevin's budget. So glad we stopped here, not much to look at from the outside but well worth it! And, expect delivery tomorrow! Thanks, Cliff for your effort

Got a good deal on a double bed for my son. ~$600 for mattress, box, frame and delivery. Seemed…read morelike a deal to me. Guy was really nice, fast and professional. Felt good to support a local business, not a big box chain.

What can I say, Customer Service at its best !! Dustin and team went above and beyond from start…read moreto finish, what a great experience - finally a team that appreciates and values their customers. Will do business again when the time arises. Thank you

just wanna say Brittany and John are AMAZING to work with. thank you both so much!!!! we will…read moreand have been returning customers

Very nice, helpful and knowledgeable. Kathy, the owner, helped us every step of the way and was…read morevery friendly. We also liked the fact that it is a local business and we're supporting our local economy. Will be back in following years to get our mattresses.

I have two experiences with Bed Mart…read more My first experience was in 2009 where I purchased a new mattress and headboard. The employees were helpful, though I was also put off by the trash talking that was geared towards PayLess Furniture. This experience went off without a hitch, fast delivery, fast set up of my new furniture. No problems whatsoever! I still have the mattress and headboard and they're still fantastic. My second experience was in 2011. My partner and I wished to purchase a new bed. My old mattress was great, but we wanted something even better! We dealt with one salesman who was polite, knowledgeable, friendly, and at the perfect level of being helpful without being pushy or overbearing. He knew exactly when to walk away and when to come back and chat with us again. He was great! However, we weren't ready to purchase that day because we wished to check around at other furniture places to make comparable prices and quality checklists. He gave us a short list of prices on the mattress, headboard and frame and we went on our way quite happy with the experience. We came back another time and we were fully committed to purchase everything. Sadly, the mattress we wanted was sold out, but the salesguy said they might be able to order another one. The woman who works there jumped in and said that was NOT possible and all that was left was the floor model. She then took over and wrote down a quote--the mattress was the same price as our last visit but this time it was for the floor model. I said this wasn't good enough, I expected a discount on floor models but the woman would not budge an inch. She said she paid full price for the mattress, lowered the price, and if she sold it for less than the quote she gave me she'd lose money. To add further insult to her refusal to negotiate, she also informed us the price labeled on the headboard we were interested in was wrong and it should have been $50 more expensive. I'm not sure how that's my problem, the price is clearly marked on the furniture itself so if it's wrong you shouldn't turn around and try to make me pay for your mistake. However, I doubt the labeled price has changed since my visit. If you plan to go to Bed Mart, don't speak to the older lady (the boss?) who works there. If it hadn't been for her terrible behavior--which I would describe as dirty car salesperson tactics, then we would have walked out with a new bed and headboard set. The other salesman did absolutely nothing wrong and if they work on commission then it's unfortunate that the woman cost him a sale.

I have wanted to purchase a stressless recliner for several years. Finally, my husband said, "Just…read morego buy one. You deserve it." So, I did! I love my chair and can honestly say that my sciatica and bursitis is much improved since using it! I also purchased a two-seat couch to match. I absolutely love the quality, color, and style of all their products. The service, provided to my husband and I while making our selections, was fantastic! They were kind and courteous, pointed our features we might have missed seeing and then graciously waited for us to make our decisions. The service, Diane and her husband who helped deliver our selections, was excellent. To Diane and her staff for providing a terrific shopping experience! The "cherry on top" was getting it on sale! Thank You! Sharlan G.

Friendly and caring staff for your furniture needs. They take the time to personalize your…read moreexperience and provide a great service. Prices are as good or better than NFM and delivery was free!