We are so fortunate to have found Pristine Acres for our backyard remodel. We researched several…read morecompanies, narrowed the list down to 5 that we actually met with, and could not be more pleased that we selected Pristine Acres to do the job. From start to finish, they were prompt, responsive, courteous, and professional. Their passion for what they do and their extensive knowledge of design elements, the appropriate plantings and materials for the climate and soil/land conditions, and technical expertise for installation and project implementation was evident every step of the way.
Steve Waldron, the owner, came to meet with us to discuss the project, worked directly with us throughout to complete the design, and was at our house every day the project was underway. Steve took the time to get to know us, our needs, and what we envisioned for our yard, while providing expert guidance on what could be done given our backyard size, layout, and budget. (Our yard is shallow but wide, was basically an overgrown mess of woods and brush, and also had two significant slopes and drainage issues) The initial design they proposed further emphasized that Steve had listened to us and wanted to give us the yard of our dreams, rather than throw some ideas on paper based on what he wanted to do (which was the case in a couple of other companies we spoke to.)
Pristine Acres cleared and leveled the existing yard (no easy task), put in new retaining walls, a flagstone patio, stacked stone walls and gas firepit, a multi-tier waterfall, lighting, and new plantings. The backyard came out better than we could have ever imagined - it is truly a work of art.
Jeff Taphouse, the co-owner and business manager, handles the daily correspondence and was extremely prompt in answering any emails/questions we had, and was great at keeping us in the loop on next steps, daily progress, etc., and is a pleasure to deal with. Jeff also made a point to stop by almost every day to check the progress.
Once work commenced, the crew was polite, courteous, worked extremely hard each day and took a lot of care in making sure the job was done well. Our project manager (also a Jeff) was great- he assisted us with any questions we had, took great care in the work he did, and ensured that everything flowed smoothly, the work was being done right, and even became our dog's best friend. Our project required them to access our yard via a neighbor's driveway and easement between the properties- they took every precaution to ensure that our neighbor's yard and driveway were not damaged. At the end of each day, the crew cleaned up the area as not to leave a mess for us or the neighbors. I could go on and on (this is already a novel), but let me leave it at their work is impeccable, their customer service fantastic, they are very well priced, and the best company we have ever worked with. We have a few other landscaping projects ahead of us, and we wouldn't consider anyone but Pristine Acres to do the work.