Updating my prior review - after ~3 months, I was able to get my prior issue resolved and I have to…read moregive the store manager here credit for actively working with me and my insurance to figure out the solution. Both parties pointed blame to each other, but the store manager deserves credit for stepping up to make things right.

I am flagging this pharmacy speaking as a physician. I'm a local doctor. The staff at this pharmacy…read moredo not read the instructions I send them. They are not cautious and they appear to be deliberately not allowing people to use GoodRx coupons and lying to them and ignoring my comments on the prescription. I sent that this is a "patient pay do not bill insurance situation" The chain pharmacies are ripping off the consumers as a group. But this particular pharmacy has shown themselves to be incompetent on multiple occasions and I recommend you find yourself another place to get your prescriptions.

I generally am satisfied , especially with those at the desk. However, if you get into any trouble…read moreand need a higher up, customer service is horrible and it takes many phone calls or is impossible to get the damage undone. They blame the doctor!!! I'm sorry, even I can see that CVS made the mistake, same prescription and they fill it differently. Rules may change but, if so, they should explain it, but not blame the customers and doctor and argue about it. Do they have a responsible higher up, a "manager". Yes, but he told me he would follow up to tell my doctor what was needed and never contacted him. News alert! my doctor is busier than you are and has people's lives in his hands. Yes, you have peoples lives in your hands also, but you don't act like it. I am talking about a specific incident but it continues to happen too frequently. Same story, lack of communication and blaming the doctor! If they talk to the doctor they probably blame the patient. I also notice that getting questions answered when you have questions about how to take a medication or side effects sometimes is good sometimes not. Why should I trust it then? The greatest thing is the location and hours.

They are great for RX. Prices for other stuff in the store is higher than Target so I buy that at…read moreTarget however they do have good sales.

Stopped in to pick-up a prescription and some personal care items today. My pharmacy wait was less…read morethan 5 minutes (the line was short!), and I was able to find exactly what I needed. I only waited in the check-out line for a few minutes too, where Ebony helped ring up my items, and even added coupon discounts from my pharmacy receipt I hadn't even realized I could use! Between that and my monthly rewards credit, I paid less than $2 for my purchase. Ebony was friendly and efficient - I'll look forward to seeing her next time I visit. She made my shopping experience a breeze! 10/10 on customer service

I've never dealt with such a useless pharmacy, do your job and act professional. Every-time I come…read morefor my medication I stand in line for 15 minutes and then I'm told it's not in stock.

The store gets 2 stars overall, because it is neat and clean, and the folks in general are quite…read morefriendly. That part should get three stars -- A-OK. But, to me, the most important function is at the back, in the pharmacy.... that drags the rating down. The pharmacy is the WORST... except for the Walgreens on Soquel Ave, which is MUCH worse, way slower, etc. -- or, at least, it was, some years back. I haven't had the stomach to go back there. At this CVS, I have had my dr.'s office fax in prescriptions, and they have not only gotten them wrong, they have entered them in MULTIPLE in the computer, and in various stages of incomplete and incorrect -- wrong instructions, wrong dosage, etc. I was able to see it via the web site access. I printed it out, and still have that printout, it was so beyond the pale that anything could get THAT messed up. On other occasions, the prescriptions have not been on time, even giving them an extra 8 hours from the promised/scheduled time given by the computer. They explained that their pharmacy had undergone several personnel shifts all at once, but come on, isn't there a way to adjust for that in your production rate? so you can at least give people a reasonable ETA? Folks don't mind having it delayed if they know when it will be ready and only have to stand in line to pick it up. To have to wait, then learn its not ready, and you have to go kill 15-20 minutes to have them expedite the fill.... that gets old after three or four repeats. That's what was happening for at least a month or more, and they just couldn't seem to get a handle on it. It's finally improved, after quite a period of being pretty awful with the not-yet-ready situation, so I have to give them credit for that. But, there are other, deeper issues, like incompetence at the supervisory level. One time, when I asked the pharmacist about a problem filling the prescription, she gave me THREE different excuses, all of them just "made up" and definitely not the actual problem (because she didn't bother looking in the computer's audit trail records, and those supposed scenarios could not have possibly happened), and when I told her she wasn't actually answering my question, and merely speculating, she said "well, you can talk to Brigitte our manager then...". On a different occasion, this same pharmacist was asked about the rules regarding new medicine consultations, and she said "You know, I just can't remember, what's the actual law, and what's the store policy!" This is a LICENSED pharmacist! She is nominally in charge of everything that happens in the pharmacy with regards to dispensing of drugs, while she is the pharmacist on duty. Seriously. Messed. Up. I can understand corporate doesn't give you enough people, or the people are poorly trained, but not knowing the legal requirements of your own licensed profession? That's not ok. They have recurring professional education for that. On another occasion, I was picking up an Rx. A tech who was definitely from Central or South America, and not a strong English speaker, couldn't find my Rx. I waited in line to talk with the pharmacist for an extra 15 minutes, to find out what went wrong. It was there the whole time. The tech couldn't spell my name! They just need the first three letters of the first name and the last name, plus the birth date, to find your Rx in their system. She couldn't even do that! It's fine to have ESL workers, but don't put them in positions where their lack of familiarity seriously hampers their effectiveness! Or, at least coach them to ask to spell the name. I wonder how many others had this same frustration with her, because she was too proud? afraid? to ask for name spelling? This was not her fault; it was a failure to properly supervise. CVS has been taken to task by the DEA, because a pharmacy employee in a Sacramento store admitted to stealing 20,000 Vicodin, I believe it was back in March of 2014. How did they not notice, until the DEA performed an audit? They are also being sued for millions for various irregularities in filling Rx's for Medicare patients. Millions. Clearly, the pharmacy staff isn't well trained enough, and their procedures just aren't tight enough. Not my opinion -- these are realities, as reported in the news after DEA investigations uncovered massive failures to account for controlled substances. I hope they get their act together. There are few alternatives in a town dominated by the 2 big chain pharmacies, both of which have recently been the subject of some harsh criticism and even severe sanctioning by the DEA.

They could answer the phone at the pharmacy and not have the virtual assistant. You have to leave a…read morevoicemail and they may or may not call back.

This place has been a standard in the Santa Cruz area for a long time. I know they have delivery…read morebut have not used that service. They also have a numerous and various hospital and medical related supplies. They definitely know what they're doing. They're very customer oriented and knowledgeable. I have been going to see specifically Mary for sometime now. She specializes in women's health care etc. Super knowledgeable and supportive. I just love her and wouldn't go to anyone else.

This is the worst pharmacy ever. This is the only local one that offers the prescription that is…read moreneeded. They kept giving the runaround about what paperwork is needed and not. Said I can wait hours, days, or week before being proceeded. When I got there the 3 ladies working there were not attentive to the window instead asking about "what dip they are going to make and if to make dile dip instead". I navigated between urgent care and this pharmacy to get what is needed. Urgent care even called to follow up. Sherri being rude as ever stating they'll deal with it whenever they can? Doesn't seem like they have any empathy for others. I don't know if this was because I was Hispanic and very ill but this place is the most unwelcoming environment ever

I came in looking for a usb-a lighting connector that was compatible with my portable battery pack,…read morebecause the chord that came with my iphone did not work and I couldn't understand why until I did some research online, before I made my purchase. The employee was kind enough to show me different lightning connectors and since I already own an anker portable battery pack, it made sense to get just get an anker lightning connector, plus it was on sale and I got a great deal in the process - thank you! I recommend this location, no problems... I was in and out of the store in under 30 minutes despite the sales associate dealing with other customers asking him questions.

Time to downgrade this to a single star. Went over today to buy a small electronic device, waited…read morein the massive line, checked out, went home, and then....the box is totally empty! Somebody swiped the device and put back the empty box. I was out $42 for nothing. I will not shop here again. This place is a joke. It's just better to order household goods on Amazon.

I LOVE this Rite Aid because even though they always seem understaffed, they go out of their way to…read morehelp their customers. Everyone is great there, but this Shout Out goes out to Heather, the manager (I hope I have her name right). So i went into the store today to buy the large bottle of Listerine, and I grabbed 2 of them when I saw a sign saying "2 for $8". Well when I got up to the checkout, the nice customer service lady told me they were actually 10.99 a bottle, and the sign must have been wrong. So the manager and I walked back to the aisle, and she saw that the price sticker sign was in the wrong spot, BUT she gave both bottles to me for $8 anyway, even though I didn't ask her to. Now THAT is great customer service!

This is by far the worst pharmacy I have ever been to. They get my prescription wrong literally…read moreevery freaking time. Then they ask me if I come back in an hour as if there are not better things to do with my day. Never coming here again.

The staff was super friendly and helpful. They quickly set up my account and even let my doctors…read moreknow about my future prescriptions.

Frank's is far above any other pharmacy I have used, and any time I have needed extra help they…read morehave given it, or taken the time to explain why they can not. Pharmacies in this state are very over regulated and our insurance companies contol a lot of our prescription medication distribution. Frank's does an expert job of maneuvering through the maze, while always giving the utmost respect to me as their customer. I also love that they have home delivery available.

Walgreens contract with Western Union, is NOT Honored by Store Personnel!…read more When there is a Problem, sending money to a relative, store personnel refuses to assist in contacting Western Union, when they have an 'Algorithim' Issue.

This place is OK not great. Gets the job done for what I need. I got my prescriptions. There wasn't…read morereally a big line and a long way.

A good enough pharmacy that I haven't bothered looking for an alternative…read more Pros: Bike racks! Pleasant employees Cons: Annoying announcements over the loud speaker Plenty of locked shelves that require an employee Unpleasant to exit the parking lot onto mission street.

Would give zero stars if I could. Waited on hold 45 minutes - see photo. No one picked up. The app…read morewas not showing that my prescription had been received, yet alone filled, so I wanted to speak to someone to confirm its status before driving to the store. Arrived at the store (having given up after 30 minutes, but I kept my status "in line" on the call just in case someone decided to pick up. When I got to the store, there was a line of frustrated customers. The rumors are true - fill your prescription anywhere else! Edited to add that when I reached the front of the line and explained that I had waited 45 minutes on hold and wondered why??, the young woman who helped me responded, "OK, can I get your phone number?" No apology, not even when I pointed out that it's a good thing I am not disabled with a real emergency. Again, no acknowledgment. At one point she rolled her eyes. Grateful this is not my regular CVS and that I have options.