The gentleman at the photo print section today saved me from a great trouble, I had forgotten my…read moreresume at home and had my interview in an hour and at 7:00 am ( opening ) I was kindly helped out despite my tech troubles, could not be more grateful 5 STARS

This store needs lessons on dealing with customers on the phone. The service is manic. I listened…read moreto a man talk about being late with heart medicine because he was out and had to order it. No one called to say they would be late. I thought I was being a shrink to handle his excuses and stress. The medicine is not always ready when they say it would be on a certain day, etc. They are not organized, polite or civil in their responses to the customer.

Great variety of products. Bathrooms have been "out of order" for months. Pretty sure it doesn't…read moretake that long to contact a plumber but ok.

The problem is this store is way too short-staffed. I had a product I needed to get that was behind…read morea glass case. I pressed the button for a staff member to come by and open the case. Nobody came. I waited, pressed it another three times. In all cases, an announcement went over the intercom that service was needed in that aisle. Nobody came. I stood around for about 10 minutes, then I decided to get an adjacent product and leave the aisle. I get that those cases are there to deter shoplifters, but staff need to be more responsive when someone requests the case be opened. Waiting around for 10 minutes is unacceptable.

my friends out of town looking for chapstick. ANDREA was very accommodating, committed to helping…read morefind what we need. her service was above and beyond, she showed us all the chapstick displays around the store. she was patient and kind. give this girl a raise, she deserves to be acknowledged for her customer service. THANK YOU ANDREA

Whenever I go this location late night to grab something, the customer service is horrible. Last…read morenight I went to get milk which I haven't done in years. Did the same routine as usual and then told you can't use coupons on milk. I didn't know since the last time I did use one. The cashier made a rude and disrespectful response that "no you didn't it must of been something else because I can't use coupons on milk" as if he was there and knew the situation at the timeframe. The cashier should have been more respectful responding that coupon policies have changed instead of disregarding what someone else went threw with the coupons. I understand the area and demograph downtown but that is no excuse for disrespectful and rude customer service

The store gets 2 stars overall, because it is neat and clean, and the folks in general are quite…read morefriendly. That part should get three stars -- A-OK. But, to me, the most important function is at the back, in the pharmacy.... that drags the rating down. The pharmacy is the WORST... except for the Walgreens on Soquel Ave, which is MUCH worse, way slower, etc. -- or, at least, it was, some years back. I haven't had the stomach to go back there. At this CVS, I have had my dr.'s office fax in prescriptions, and they have not only gotten them wrong, they have entered them in MULTIPLE in the computer, and in various stages of incomplete and incorrect -- wrong instructions, wrong dosage, etc. I was able to see it via the web site access. I printed it out, and still have that printout, it was so beyond the pale that anything could get THAT messed up. On other occasions, the prescriptions have not been on time, even giving them an extra 8 hours from the promised/scheduled time given by the computer. They explained that their pharmacy had undergone several personnel shifts all at once, but come on, isn't there a way to adjust for that in your production rate? so you can at least give people a reasonable ETA? Folks don't mind having it delayed if they know when it will be ready and only have to stand in line to pick it up. To have to wait, then learn its not ready, and you have to go kill 15-20 minutes to have them expedite the fill.... that gets old after three or four repeats. That's what was happening for at least a month or more, and they just couldn't seem to get a handle on it. It's finally improved, after quite a period of being pretty awful with the not-yet-ready situation, so I have to give them credit for that. But, there are other, deeper issues, like incompetence at the supervisory level. One time, when I asked the pharmacist about a problem filling the prescription, she gave me THREE different excuses, all of them just "made up" and definitely not the actual problem (because she didn't bother looking in the computer's audit trail records, and those supposed scenarios could not have possibly happened), and when I told her she wasn't actually answering my question, and merely speculating, she said "well, you can talk to Brigitte our manager then...". On a different occasion, this same pharmacist was asked about the rules regarding new medicine consultations, and she said "You know, I just can't remember, what's the actual law, and what's the store policy!" This is a LICENSED pharmacist! She is nominally in charge of everything that happens in the pharmacy with regards to dispensing of drugs, while she is the pharmacist on duty. Seriously. Messed. Up. I can understand corporate doesn't give you enough people, or the people are poorly trained, but not knowing the legal requirements of your own licensed profession? That's not ok. They have recurring professional education for that. On another occasion, I was picking up an Rx. A tech who was definitely from Central or South America, and not a strong English speaker, couldn't find my Rx. I waited in line to talk with the pharmacist for an extra 15 minutes, to find out what went wrong. It was there the whole time. The tech couldn't spell my name! They just need the first three letters of the first name and the last name, plus the birth date, to find your Rx in their system. She couldn't even do that! It's fine to have ESL workers, but don't put them in positions where their lack of familiarity seriously hampers their effectiveness! Or, at least coach them to ask to spell the name. I wonder how many others had this same frustration with her, because she was too proud? afraid? to ask for name spelling? This was not her fault; it was a failure to properly supervise. CVS has been taken to task by the DEA, because a pharmacy employee in a Sacramento store admitted to stealing 20,000 Vicodin, I believe it was back in March of 2014. How did they not notice, until the DEA performed an audit? They are also being sued for millions for various irregularities in filling Rx's for Medicare patients. Millions. Clearly, the pharmacy staff isn't well trained enough, and their procedures just aren't tight enough. Not my opinion -- these are realities, as reported in the news after DEA investigations uncovered massive failures to account for controlled substances. I hope they get their act together. There are few alternatives in a town dominated by the 2 big chain pharmacies, both of which have recently been the subject of some harsh criticism and even severe sanctioning by the DEA.

They said they're closed and closed the gate on me at exactly 130pm as I walked up for a…read moreprescription. I usually go to Franks Pharmacy in Aptos. They have always been professional.

Vicky and Annie are always very helpful and when I come into the store, they are the first to greet…read moreme. All the staff at Horsnyders take the time to share their knowledge about the predicts in stock. Thank everyone!

I feel I should update my review because I was in a lot of pain when I wrote the original (though I…read moremaintain that I was in pain on account of Horsnyder's policies.) First, they get a star for being the only locally owned pharmacy near me. There's simply no way I'm going to target or walgreeens, so Horsnyder's is where I'm at, like it or not. I'll give another star because the pharmacist personally intervened in my case and helped make sure I would be able to get my doses on time. I still think this special treatment shouldn't be necessary and recognize it's not the same service others are getting. The thing that really makes me mad is the way they invalidate prescriptions after 1 year with no warning whatsoever. It doesn't matter if your bottle reads "10 of 12 refills remaining," if the prescription is more than a year old they will cancel it and not tell you. When I complained about this, they told me I should track it on my end and simply note when I make my annual doctor visit. I feel a good pharmacy would track that themselves, and warn you that a prescription renewal was imminent so that you don't miss doses. In many ways I feel this is a pharmacy not well set up for sick people. I don't go to the doctor annually; I'm constantly in and out of there. I have 4 prescriptions at Horsnyders that I need to constantly babysit to make sure they don't run out or expire. It still feels like I'm having to put in way too much work to be one of their customers. Please, Horsnyders, figure out how to track when these prescriptions are expiring so that your sick patients are not missing doses.

Service by Jesse at the register was exellent! He help us understand how to use the target app and…read morehow to finds deals by using it. He also explained to us about promotions coming us. We were very satisfied with his friendly & patience service he even send us a blessing! Thank you Jesse!

This Target is an interesting contrast to the empty building formally known as Sears. The place…read morewas easy to access and to get back on the road, once we finished our business. We were here to buy clothes for a granddaughter, owing to a forgotten suitcase back in Danville. While I was waiting for Gayle and the girls to pick out those items, I wandered over to buy a new razor blade set and specialty mouthwash. After that, I waited patiently and uninspired at Starbucks. Surprisingly, Target didn't carry a number of things that Gayle was looking for, but she managed to make due. Check out was "torture" as the clerk's slow scanning skills and chattiness made it a long process.

I LOVE this Rite Aid because even though they always seem understaffed, they go out of their way to…read morehelp their customers. Everyone is great there, but this Shout Out goes out to Heather, the manager (I hope I have her name right). So i went into the store today to buy the large bottle of Listerine, and I grabbed 2 of them when I saw a sign saying "2 for $8". Well when I got up to the checkout, the nice customer service lady told me they were actually 10.99 a bottle, and the sign must have been wrong. So the manager and I walked back to the aisle, and she saw that the price sticker sign was in the wrong spot, BUT she gave both bottles to me for $8 anyway, even though I didn't ask her to. Now THAT is great customer service!

This is by far the worst pharmacy I have ever been to. They get my prescription wrong literally…read moreevery freaking time. Then they ask me if I come back in an hour as if there are not better things to do with my day. Never coming here again.

The last year had been a rollercoaster ride of finding a decent pharmacy... until I found Frank's…read more I didn't think it was possible to find a pharmacy where there would be staff who cared about customers and a store that was actually pleasant to walk into.... until I found Frank's. I was introduced to Frank's because of a specific medication that was out of stock at my usually store, and I had to call around for hours to find a pharmacy that carried it. The last store hadn't told me they were out of stock, but instead told me there would be a delay and told me my important Rx was out of stock on the day it was supposed to be ready. By the time I found Frank's, I was anxious and frustrated, so it was a breath of fresh air to be met with a kind and helpful voice on the other end of the call. Frank's Pharmacy also has lots of cute gift items too, so it is a nice place to walk into.

We love Frank's Pharmacy!…read more The store is super cute and convenient. The counter staff are amazing, especially Kelly. The pharmacists, especially Jason are super easy going and helpful. Jason is always cheerful and super efficient. I do have to say there is pharmacist that really spoils the experience at Frank's and her name is Hanna. Hanna is never helpful, and many times is a real pain. Recently I asked her to help me prepare for an upcoming trip and gave her my meds list. The next day I called her back to check how my request was coming along. She told me my insurance was not likely to authorize my vacation order until the last minute. Not wanting to cut it close, I asked her to tell me how much the cost would be so I could just pay out of pocket. She was too busy to help, and if you can believe it, actually said, "Don't call us, we'll call you." And then true to form she never called me back. Without Hanna, Franks would be a solid 5 star Yelp. There is a happy ending to my story thanks to Jason. I called days later and talked to pharmacist Jason. He was happy to help. As always. To sum things up, if you can avoid Hanna, you will have a wonderful experience at Frank's!

I just needed to make a review for above and beyond customer service. I was admittedly having one…read moreof those days where everything was going wrong and having a mom melt down the day before I had wisdom teeth surgery. I just wanted to say thank you for the help and compassion of the staff that day. UPS was unable to print a label that I needed to mail a package for fed ex at Walgreens. It was time sensitive and needed to be done asap. After hearing ups couldn't help I went to the Walgreens photo counter to ask for help. I was visibly in a hurry/panic. Having a full blown mom melt down and Pamela, Kadia and Celine we not only helpful with my task they took the time to hear the problem I was having and go above and beyond to find a way to get the package out that day. They also offered kind words to help me calm my panic. I can't express how much I needed and appreciated this that day. These three women really saved my day and gave me some faith in humanity. I appreciate you all and am very grateful. Thank you for being kind and helpful when I really needed it: it very much so changed my entire day around. I appreciate you and the grace you gave me in that moment.

I am the care coordinator for a medically complex disabled person. After Rite Aid closed, I…read moretransferred the prescriptions for the person I care for to Walgreens in Scotts Valley, following years of seamless, quality service at Rite Aid. Then came Walgreens. For an entire year, I dealt with medication delays, insurance problems, incomplete fills, endless holds, promised callbacks that never happened, and hours spent resolving problems the pharmacy should have been handling. What was particularly astonishing was their inability to learn from previous mistakes. We would spend hours figuring out how to process a prescription, only to encounter the exact same problem the next time. It was as though nobody remembered anything from one prescription to the next. The final straw came when another complicated prescription required additional troubleshooting. I asked the pharmacist to call Medi-Cal again to explore other options. Her response included, "I don't like wasting my time." She refused to make another call. When I expressed my frustration with the pharmacy's consistently terrible service, the pharmacist became rude and combative, raised her voice, and actually told me that other people wouldn't agree with my assessment. Really? This pharmacy has around two stars on multiple review platforms, with numerous customers describing similarly poor experiences. Apparently, quite a few people agree with me. Rather than trying to resolve the problem, the pharmacist ultimately told me to take the prescriptions for the person I care for somewhere else. All of them! So I did. And I transferred the prescriptions for four other people as well. Think about that. A medically complex disabled person needed additional help obtaining medication, and the pharmacist decided she had spent enough time on the problem. Her solution was to send us elsewhere. I cannot say whether this legally qualifies as discrimination, but I absolutely believe the treatment was discriminatory. When a disabled person's prescriptions require additional time and effort, refusing further troubleshooting, complaining about wasting time, and directing the caregiver elsewhere raises serious concerns about equal access to care. That is not wasted time. That is part of providing pharmacy care. Here's what makes this experience even more ridiculous. I transferred everything to CVS in Scotts Valley, where the prescriptions have been filled with little to no difficulty or delay. CVS even had to correct an insurance issue Walgreens created by incorrectly processing a 30-day prescription as a 90-day prescription, preventing the person I care for from receiving her medication on time. CVS figured it out and fixed it. What a difference! If you coordinate care for someone with a disability, I would think very carefully before trusting Walgreens in Scotts Valley with their medications. The last thing caregivers need is another job managing a pharmacy's incompetence. I highly recommend CVS in Scotts Valley instead.

My child is a student at UCSC. I've had such great customer service from the pharmacy. They usually…read moreanswer the phone but, if they don't, they call back quickly. Helpful. Articulate. Best pharmacy staff I've ever worked with. Super grateful for the help!

Horrible experience today. I asked the cashier, Casey, to remove a security tag from a beauty…read moreproduct. He leaves and returns with the item cut u open with scissors saying he doesn't have the tools to remove it. I ended up leaving with mascara that was cut open with the security tag still on it.