1. Willows Pharmacy

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Willows, CA

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Willows Pharmacy

3.7 (12 reviews)
ModerateDrugstores
Closed • 9:00 am - 6:00 pm

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10 years ago

Excellent service! Fast and good service. Always happy to help! Great coordination with doctors!

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CVS Pharmacy

CVS Pharmacy

1.4(21 reviews)
15.6 mi
•$$$

The pharmacy staff are not helpful, and on the verge of rude. (I make an exception for two…read moreindividuals who've helped me a few times: they're GREAT and this review definitely does not apply to them. It's a pitty that they have to be lumped together with at least two of their co-workers who are awful.) I needed a prescription transferred to another CVS because I was traveling: eventually, the CVS in the town I was visiting called to let me know that they made multiple phone calls to the Orland CVS and weren't getting any help from them. They informed me that they were literally told by the Orland pharmacist that he "didn't have time for this" before he swiftly hung up on them. Don't have time for this? This is your job! Thankfully, I wasn't in immediate need of my medication, but I would have been in a very bad predicament if I was. I recently called to fill a prescription and as soon as he asked what day I wanted to pick it up and I'd responded, he hung up. There was a very fast "we'll have it filled by tomorrow," and then the click of a dead line. No goodbye, no thank you for your business, no chance for me to ask the questions I had to confirm he had marked the right medication for refill (they've gotten it wrong before). On top of that, he completely ignored my opening statements that I don't believe it's possible to get this medication by "tomorrow." It's quite particular and I always call it in with two weeks left of my supply because they usually need to order it. So, I'm left feeling that they likely chose the wrong prescription to refill and that it won't be done when they say it will (even if they did get the medication correct). I play this game with them every three months and it's such a hassle. But, being the only CVS in town, which is the preferred pharmacy for my insurance, I have no choice.

Got expired food, usually you shouldn't have to check the expiration date and it's my fault for not…read moredoing so but absolutely disgusting for them to have food from years ago on the shelf

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Rite Aid - Pecan Praline and circus animal cookie ice cream. Triple scoop

Rite Aid

1.5(17 reviews)
28.1 mi
•$$

UGH!!!! I love Rite Aid and I really enjoy many of the clerks that work there. But the Pharmacy…read moreStaff sure could use some training & polishing up in customer service. At least pretend to give a crap. I know it's not the fault of the staff entirely. Rite Aid Management needs to step up and take responsibility for having the right staffing for the number of customers it has. When it's 5:00p.m., many people get off work and head right to the pharmacy to pick up their prescriptions. Well, that's when you should have extra staff to handle the line of customers that builds up. This is not rocket science. Please try harder Rite Aid, just a little caring for your staff and from your staff will go a long way with the customer. Before I left work last week, I called the pharmacy to make sure my prescription was filled before coming down to pick it up. When the pharmacy clerk answered, they were so fast to put me on hold I had no idea what they said, then I was on hold until I actually walked up to the drop off window where the clerk who acknowledge me, really has nothing to say about it. She was too busy typing in a prescription to give me the time of day. What does this tell me about the staff here. I can only imagine what would cause this disconnect in customer service. She had zero personality, didn't ever try to understand what happened. So I asked for the manager, she said the manager wasn't in. I have since called the store and talked with Jacob, the manager, about this. I wonder if he even understands?

I wouldn't even leave a 1 star. I went to go get my medication from the pharmacy and they would not…read moregive me my meds period because they were simply too busy!!! Learn to do your jobs better and take care of people!!! You are the one who signed up for this job no one asked you to do it. Learn some professionalism. If someone went to the hospital because you couldn't give them their meds you would be sued!

Willows Pharmacy - drugstores - Updated November 2026

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