The worst service and communication. It's taken me weeks to get the custom door that was ordered…read moreand the owner Rob Divelbess has never apologized. Things happen and when they do you should reach out and provide information to the client on delays- provide updates to why the product is not delivering. I am so very sorry I called Olympic glass and put my trust into them. This business won't be here for long. The writing is on the wall!

Update: At the end of Oct 2018, we were getting ready for a siding job. I have a sliding glass door…read morein my bedroom and it has the blinds incorporated in between the glass. The blinds stopped working. Long convoluted story short, I need the sliding glass door wind glass replaced. I called Olympic glass, and I again had a fabulous experience with them. Friendly people and they did a great job with my door.

Have you ever talked to "that guy" because you need help fixing a problem? Maybe he's a car…read moremechanic, or an IT guy, or a Sommelier at an expensive restaurant. You're there asking b/c you don't know how to fix it yourself and they have the knowledge to help you. You say something like: "I have 3 doors that need to be replaced and I need help getting started." Then you get a blank stare back at you. ... ... ... maybe he's waiting for something else? More words from me? Finally he says "I can't help you with that limited amount of information." And then he's done. That's it. Suddenly you realize you're too stupid to be engaging with such an expert in this field. Maybe I was arrogant to even think this place (called Seattle's Doorhouse" was the correct spot to start my door journey. "That guy", the "door expert", wanted me to know it, too. He rattled off the info that I would need to bring in with me to avoid 1) Wasting his time, 2) Broadcasting how "door stupid" I am, and 3) Be able to write them a fat check. I would need door measurements and wall thickness numbers. (Awesome, I can get those!) The tone ion his voice was, however, the verbal equivalent to an eye roll when he quickly listed a dozen numbers toward me: 60by35by120$13575x130x55$250. I think he was throwing me a bone to get me out the door with some numbers at high speed. It worked. I couldn't get out of there quick enough. And it's because of 3 things: 1) I don't know doors like "that guy" knows doors 2) I'm an idiot in general 3) I'm an expert at wasting the time of other experts.

Unfortunately I have to update my review based on recent experience. Some of these guys just have…read morehorrible customer service skills. As noted in other reviews this seems to be normal here. I was giving details of my order to this guy at the desk and he said "that's not what I asked". Alright bro, perhaps I misheard you, but don't correct a customer in this way. Shame you can't treat customers better. I've spent thousands in this store on doors and this will be the last time I come here or recommend it.

Aislinn is like a magical screen-door-fixing wizard. She picked up my door the day after I…read morecontacted her. Then the next day, the door was totally fixed and better than ever!

I could not have imagined a better screen door! Aislinn makes the process easy from start to…read morefinish. From consultation to finish, my needs were heard then met. Aislinn's craftsmanship is flawless and the result is a real quality product not some junky stuff that will break down in a year.

I can't recommend Moe, the Glass Expert, highly enough! From the very beginning, he was incredibly…read moreresponsive, helpful, and easy to work with. His quote was by far the most reasonable of every one of the 4 companies we contacted, and while others were giving us an 8-12 week window, Moe was able to come out weeks earlier. On top of that, he is incredibly personable and charming -- just an absolute pleasure to work with. We needed a window replaced, and not only did he give us the best price, he completed the entire job in about three hours. He made the existing frame look like new and, when he was finished, even vacuumed the entire floor to make sure there wasn't a speck of dust or debris left behind. Great price, fantastic workmanship, incredibly responsive, and genuinely wonderful service. We couldn't have had a better experience and will absolutely call him again. Can't recommend Moe enough -- he is, for sure, the Glass Expert!

Finally found someone that could fix the window in my apartment. I've been looking for months…read more Glass expert was easy to work with, and to schedule with, and most importantly, fix the window really quickly once they got to my apartment. Great value too! I can see why everyone else on here agrees with five stars

Don't get your doors anywhere else! If ever you thought it possible to love a door store, here is…read moreyour opportunity. This outfit is always professional, friendly and incredibly helpful. I bought some amazingly unique and gorgeous doors from them over the years and the process couldn't be easier. They are so well organized knowledgeable and skilled ! Their products are exceptional. I've always had fantastic service here and for years folks comment on how they love my doors and I love looking at them still. They handle everything here with efficiency. Hanging, finish outsourcing, diy advice and tools, education, etc. I know , it's just a door, but I suppose your mother isn't just a mother .

Great products, price and service. The doors really transformed our home. Highly recommended.read more

We paid $171.71 for a service tech to come out and measure a spot for a new sliding door. One…read moremonth later we have had no communication regarding the quote- no e-mail, phone call etc. Crickets as they say. I called the company and they still don't have a quote for us and wasn't sure when we would get that. Now this was just to get the price and specifications for the purchase of a sliding glass door. I'm not sure I even want to know what we would have gone through to get the actual door from these guys. Anyhow, we will obviously go elsewhere.

I wish I could award more than 5 stars for the service we received from Jacob today. He quickly…read morediagnosed the problem with the locking mechanism in our French doors, and was able to fix it quickly. He explained exactly what he was doing, and made sure everything was in perfect working order when he was done. Jacob is extremely friendly and professional, and I would not hesitate to use him again, and to recommend this service. Thanks!

I can't thank Andy, Jackie, and everyone at Intermountain enough. We bought our home weeks before…read morethe pandemic hit. A year into the pandemic, we realized the seal and thermal break on our bedroom windows had failed. We needed custom windows for our 75+ year-old home. There was a backlog of orders, supply chain issues, and all the other fun challenges in 2021. When the windows arrived, the factory made an honest mistake with one window that was 1/4 inch too narrow to fit correctly. A second window had minor but visible damage that happened in shipping to Intermountain. Interment had the issues corrected, and they kept us informed on the replacement windows order status and shipping. They even sent us photos of inspecting the replacement windows as they came off the truck from the factory to ensure we were happy before scheduling the next install date. They are professional, respectful, and honest. When it's time to redo the windows in our guest room and living room, I will only call Intermountain. -Dave K.

Another sorry example of a solid old school family run company (Intermountain Glass) being acquired…read moreby some kind of larger corporate entity that proceeds to destroy the good service that made the original great. Originally they provided personalized service, good advice and fair value. Now all they want to do is sell you window installations. I can get that anywhere.

We used this company two times, once to install a new lock and weather proof our front door and…read moreonce to refinish a large leaded glass window. While we were happy with the quality we can't recommend them. We were upset that their estimate for the window was $980 but the final cost was $1555, 60% higher! Their reason was that the work was harder than anticipated and they didn't inspect the window closely enough when the estimate was given. They did reduce the price by $200 when we complained.

Custom Door Service did a great job installing our new door in a difficult configuration. Brick…read moreand trim on both sides. They cut and fit the beautiful new very expensive door to replace our old ugly dog toothed and scratched old one. It is air tight with a new silicon gasket and black metal threshold, new hinges and door knob. Looks so good and definitely worth the money. Glad they could fit us in their schedule. This is the second entry door they have installed for us and it is just as nice as the one they installed at our old house.