If there were a negative zero for this review, I'd choose lower. I want to first start off by saying the Office Manager Stephanie has always been EXTREEEEEMELY unpleasant to deal with, EXTREMELY! She is VERY unprofessional and lacks common dental office knowledge! She has been nasty rude with customer service, appointment times, & incapable of delivering accurate information pertaining to processing the dental claims, etc! As a Sr. Human Resources Manager in Healthcare, specializing in Benefits and Compensation, I was taken aback when my boss and I had to speak to Stephanie to double team and let her know that her information she was producing was inaccurate. This lit a lightbulb in Stephanie's head, & she eventually called Blue Cross Blue Shields to validate the dental plan. Apparently entering the data in the database was not pulling up accurate billing information, & she had to call to verify. We advised Stephanie multiple times that the benefits plan covered orthodontia and she responded back multiple times advising that it does not. Mind you, I assisted with the benefits package for my organization, so I was well aware of what the plan covers. My boss jumped on the call with me because I just so happened to be at work & was having a mini heart attack because we thought our benefits plan were inaccurate & several employees even staff on our senior leadership team selected this plan. We thought we may need to loop in our benefits broker to get our plans corrected because we KNEW it covered orthodontia. Stephanie's failure to listen & lack of knowledge had us extremely concerned & stressed for no reason at all. After walking her through what to do, she finally confirmed that the night guards were $100. I prepaid for the retainers/night gaurds, & was told they would be shipped to me since the office was closed due to COVID-19. I would not, I repeat NOT have gone into the office had they not misadvised that they were going to be mailed to me during this pandemic. I would have waited for all of the COVID to pass over. COVID-19 is passed through droplets of saliva, definitely not idea to be in the dentist office if you don't need to be! I wait over a month of having no retainers, finally get a call from Stephanie to come in the office to pick them up. This means I am getting out AGAIN in the dental office where there are tons of saliva droplets during COVID which is unsafe, a waste of time & gas. I put the retainers in my mouth, visit with the dentist for proper fitting in which he puts a dirty mirror in my face with the larger magnified glass side of the mirror so close to my face I could not see anything aside from the smut and possible COVID dirt on the mirror. As I am exiting, I am stopped at the front desk by Stephanie & a really nervous staff member telling me I have balance of $200! This is unacceptable! If there were a balance, Stephanie should have confirmed this and updated me before picking them up as she called to confirm the appointment time. Being that we had a wild ride getting her on the correct path on how to do her job I was again taken aback that she didn't have all of this cleared up prior to me picking up these retainers. I was asked to take the retainers out of my mouth at the front desk DURNIG THIS DISGUSTING COVID-19 pandemic. It was BEYOND weird! Stephanie asked me to call the insurance company myself with this smug look on her face as though I am the Liv employee. Are you kidding me? I have referred 3 friends to this office and will NOT recommend this office to another soul, as the service has declined SUBSTANTIALLY. I had to return the night gaurds altogether which is ridiculous, because they would only give me the top half! She tried to save her unprofessional stance by saying the $100 was a quote and not the guaranteed balance. No ma'am, unacceptable being that you had to call to verify this and taken the total from me before placing the order as well as misadvised at all possible capacities. HOOORRIBLE service. I need a set, not just the top half. All I am saying is that you want to look for other options long and very hard before going to LIV for your dental needs, as the service has declined suuubSTANTIALLY and the Office Manager isn't thoroughly trained and is VERY unpleasant and just so happens to be the wife of one of the dentist/owner. LIV had an AMAZING dental assistant at one point (beautiful asian young lady)that quit I believe, and now, sighsss...I have not a clue where to begin with the experience I had with the new young lady cleaning my teeth. The conversations she had with me during the cleaning were unbearable. I was honestly wishing she'd simply be quiet as the topics and questions she had were grating to my nerves. She dropped one of the tools on my face and the tool was hanging from my mouth, it was just awful! Also it was extremely painful getting my teeth cleaned! The massage chair perk was no longer a perk because the dreadfu read more