I was honestly very disappointed with our experience at Jump N Play for my daughter's birthday…read moreparty today. For the amount of money we paid, I expected much better customer service, organization, and overall value.
The party required a 50% deposit of $187, and when we arrived, I paid the remaining $187, bringing the party package to $374. We were also told that if we stayed past 2:30 PM, there would be an additional charge. We ended up going only about 3 minutes over, and the employee immediately told us we had to pay another $50. Altogether, we spent $424 for this party.
For $424, I really do not feel like the experience or package was worth the price. We still brought our own snacks for our guests, the decorations that were included were very basic, and we received a small pizza. I expected a lot more considering the cost of the package.
What bothered me even more than the price was the customer service. The girls working at the front were rude and had an attitude, not only toward us but toward our guests as well. Some of our guests arrived around 2:00 PM, and instead of politely explaining anything to them, the staff tried to turn them away. Multiple guests specifically came to me afterward and mentioned how rude the employees at the front were and how uncomfortable their attitude made them feel. That is extremely disappointing when you are paying hundreds of dollars to host your child's birthday party somewhere.
I completely understand that businesses have rules regarding party times and additional fees. However, there is a professional and respectful way to communicate those policies, especially to paying customers and their guests. After already paying $374, bringing our own snacks, receiving very basic decorations and a small pizza, being told we owed another $50 because we were approximately 3 minutes over just made the entire experience feel very money-focused rather than customer-focused.
I wanted my daughter's birthday to be a fun and special experience, and thankfully she still enjoyed herself, which is what mattered most to me. But from a parent's perspective, I would not purchase the party package here again. Between the $424 total cost, basic party setup, limited food, strict additional charge, and especially the rude customer service, I personally do not feel the package was worth what we paid.
I hope management takes feedback like this seriously because when families are spending this much money to celebrate an important day for their child, they should at minimum be treated politely and made to feel welcome.