Landmark School had their annual fundraiser at Olio this past Friday evening and it was awesome! I…read morelove the spacial layout, lighting and floor.

Where do I even begin to describe what an amazing venue Olio is? We had toured and booked Olio in…read moreJanuary 2024 (the only venue we toured) and just had our beautiful wedding on October 4th. Sarah was there for us quite literally every step of the way. We had also used Sarah's coordinating business Without A Hitch and worked with Allison who is now a part of the team at Olio. Their professionalism and kindness went above & beyond. We are so thankful to have found this amazing venue and to have celebrated our wedding there! I cannot recommend Olio enough.

The caterer that the Gerry 5 recommended (KC Squared) and that is the only one allowed to use their…read morekitchen, did a terrible job on my Dad's food for his celebration of life, which was held shortly after his passing. The meatballs were Walmart style frozen, tasteless, the potato salad had way undercooked potatoes that were swimming in a brown concoction and the sandwiches were soggy. The caterer promised me a refund and then promptly ghosted me. What a terrible customer service experience!

Fun place. Too bad you need a membership to enter. If I lived closer I would get one. But hope…read moreto be back again soon

Dena the hall manager was beyond amazing…read more The day of my event - OMG the bathrooms were fully cleaned and stocked. She takes pride in having her renters very happy and I was! I cannot thank Dena and hall enough with all the help and support of my event.

Recently repainted walls, and it looks great. Good space for functions…read more Need new restrooms ASAP. Ample public parking space is a plus.

Home to the Marblehead Arts Association, stop in & see some displays…read more Built by Greenfield Hooper, a candle maker, in 1728, & his son, Robert, a wealthy shipping merchant, added the front section in 1745. There is always an art gallery display, art show or some other cultural event taking place, so stop in when walking around Marblehead Center.

Always the best perfect service and attention…read more Tried the Lobster Risotto and exceeded all expections! Of course, the Clam Chowder was the best NE chowder. The Steak Frites looked so good but will have to wait for next time.

We were invited to a party by dear friends and we were impressed…read more The buffet food was better than most restaurants with an incredible variety. The most important praise goes to the servers who made sure that there was no mess anywhere. They quietly took care of the little things, a dropped fork replacement, clearing used dishes, topping off water, etc. Those seem base line but happened swiftly without ever interrupting a conversation. Seems like well trained staff.

A place to visit again and again! Love their Friday night fires and the overall hospitality…read moreprovided. It is a very relaxed atmosphere to visit and enjoy a glass of wine produced locally.

Willow Springs was an absolute dream for our May wedding reception for 77 people! The space was…read moreperfect for an indoor/outdoor event with beautiful views of the lawn from the porch. The event coordinator Briana was such a joy to work with and a trusted partner in making our event come to life! We really appreciated her coordinating with my family in the days leading up to the event to organize the decor, and being so on top of everything. When we first toured the venue in the fall we immediately loved the barn, but what really sealed the deal for us was Briana's calm, collected demeanor, professional communication, and down-to-earth advice that demonstrated her deep understanding of what works in the space and what doesn't--that made us trust her right away. She made the space look so so beautiful! We couldn't have asked for a better evening surrounded by all our favorite people

It is highly regrettable that not only I, but also my significant other, family, and other vendors…read morehad to endure the complete unprofessionalism, poor communication, and discourtesy from both you and your staff. From the very first day I visited the venue, I was informed that several modifications were being made prior to my scheduled event. However, I was never updated that these changes were not occurring, which was the initial indication of the communication breakdown. I had to reach out to the venue a second time to confirm the event date and other details. As the event date approached, I had not finalized any food menu nor signed the contract. I had to make several calls before I could speak with someone to receive the menu and options. You later mentioned that they had entered my email incorrectly, and after I provided my email again via text, I still did not receive the menus or contract. I ultimately had to visit the venue in person, as I no longer felt comfortable communicating through email or text. During my meeting with you and Jacklyn, whom you mentioned was new, it became evident that there was a lack of communication between the two of you. The way you addressed her in front of me and my significant other was entirely unprofessional. It was also apparent that she was new and you had not given her the knowledge of how the business runs, as she had to frequently consult you for answers to my questions. However she was the nicest person we dealt with there. This included inquiries about both the back green room and our bar preferences. Specifically, we requested that the green room be empty, and we were assured it would be, yet it was not. On the day of the event, the room was filled with furniture and storage chairs stacked inside. Rather than attempting to accommodate the situation and understand, you offered excuses, explaining that it was not your fault but rather the fault of your new hire, and that you had been up until 4 AM for the previous event. Meanwhile, my event was just a few hours away. We were told that the children would receive juice boxes, but they did not. Additionally, we were promised a mimosa bar would be set up, but on the day of the event, nothing was prepared. When asked if there were any specific drinks we wanted, we requested sangria and margaritas, along with a particular drink for which we provided specific ingredients. They claimed to have all the ingredients except grapefruit juice, which they assured us they could obtain without issue. However, on the day of the event(just hours beforehand), there was absolutely no mimosa bar. The bartender did not have grapefruit juice or the necessary ingredients. I was informed that this was a fully stocked bar. While my family was preparing for the event, I was made aware that you exhibited a complete lack of professionalism and were exceedingly rude to everyone involved in the setup. My family and event planners could hear the shouting directed at the bartender, who was in her office and in the kitchen, just an hour prior to the event. This was once again very uncomfortable and unprofessional. After we attempted to resolve the initial issue with the green room not being vacated, we encountered the problem with the bar, which we then tried to address. However, the unprofessional behavior persisted among the entire staff. I received multiple complaints regarding the bartender's rudeness. He also took it upon himself to close the bar before 2 o'clock. He claimed he had already informed patrons that last call was at 1:58, despite the fact that our contract stipulated we had the venue until three. Once again, there was a complete absence of communication between the you/staff and myself. Additionally, several family members and friends reported that the serving staff were also quite rude when inquiries were made. It is regrettable that this venue is exceptionally beautiful; however, the lack of communication and professionalism significantly detracted from our experience. Many guests praised the beauty of the venue, but I regrettably informed them that I would never consider booking this venue again. There were additional minor points I could mention, but ultimately it came down to you and this business being a poor communicators and unorganized. This is the email I sent to the owner nilzelia santos who was also the point of contact and the main one giving excuses. Not worth your money. She hasn't even responded which goes to show you how much she cares. I'm sure bad review will get a reply tho.

The atmosphere is very nice, however, food is atrocious. The planning is poor as well as at a…read morerecent function I attended we waited almost an hour for food to come out. When it did, the children's meals were cold, French fries were frozen and not edible. The adult food was also not fresh. The salad was already dressed with a dressing that tasted like dirty dish water. The person in charge clearly was not organized and turned to the hosts to distribute meals for kids and to carry a sheet cake. I'm thinking that there should be waitstaff to do this and for the money that the hosts paid for this facility they should NOT have had to do these tasks. This is why they had their party at a function hall....so they could entertain and be with their guests! Unless the Bayside gets a new party coordinator and a new caterer I would NEVER have a party/function here.

I have been to a couple of lovely events here in the past few years. Recently, Music in Bloom was…read moreso cool and nice. 36 dollars bought 2hrs and 45 minutes of music plus strolling or otherwise enjoying across 5 locations in the garden. Hearing the music floating in the air as you moved from space to space was so nice. Gorgeous, but still pretty early on the season for flowers. The music and wonderful art made it a really lovely evening. The cafeteria and bar were also serving and had a good selection.

I came here last week and was just left wanting....more. For the price I paid for entry, I was…read moreexpecting to be wowed and just wasn't. A lot of different areas were closed, and some just didn't have a lot of stuff. I just was underwhelmed overall and am not sure if I'll come back again.

Great stay at the Hawthorne--had dinner in the tavern, great food and cocktails. Room was clean…read more They said it might be hot and they could bring a fan up but temperature was fine. Great location--right in the center. Two things of note--we stayed on the 6th floor, room 622. The 6th floor is the pet-friendly floor (we didn't have any pets), and my husband opened the door to get ice and there was a mini Doberman pinscher (cute!) desperate to get in our room. Then the owner came around the corner and could not figure out why he wanted to get in our room so bad. My husband went in search of the ice and saw the couple with the dog was staying in the room that would be exactly parallel to ours on the other side. I had a great sleep. Husband did as well except around 3 or so he was awoken to a hard poking several times on his shoulder. He said I was dead asleep and facing away so it was not me. We are both FAR from superstitious and don't believe in ghosts etc, so his mind went to someone broke in--but everything was locked up quite securely. He even checked under the bed! After the fact we found out about its ghost stories with specifically the 6th floor--specifically room 612. Again we were room 622, so does 612 (with the doggie) mirror ours? Other people have also mentioned getting poked as well, which we again didn't see about the hotel till after. So between the desperate dog and the poke, probably nothing--but most creeped out I've been in a while!! (Not so creeped out that we wouldn't go back!)

My family stayed here in May 2024, and overall, we had a wonderful experience. Unfortunately, our…read moreexperience with the nighttime employee was a significant exception. The individual working the nighttime shift was consistently rude, harsh, and unprofessional in the way they interacted with guests. I witnessed them speaking loudly, yelling at people, and using inappropriate language. Their overall demeanor made the environment uncomfortable and did not reflect the level of customer service I would expect from this establishment. I had originally planned to return this May because we enjoyed our previous stay so much. However, I was disappointed to discover that this individual is still working there. When I called to ask about room availability and rates for weekends in May, the conversation was extremely frustrating. I asked whether the property was booked every weekend in May. I was asked which dates, and I explained that I was interested in the weekends throughout May rather than one specific date. I was told that they could not look at the entire month at once. I explained that I understood and was simply asking about the weekends in May. I had also just been on the website, which instructed me to call to check availability. Instead of assisting me, the employee became increasingly short with me and repeatedly demanded specific dates in a raised voice. I finally said, "Well, you're a lot of help, aren't you?" The response was, "Yeah," followed by the employee hanging up on me. I understand that employees may be busy and that availability inquiries can take time, but there is no reason for a guest to be spoken to in that manner. Hanging up on a potential returning customer was particularly disappointing. I had every intention of coming back because of how much my family enjoyed our stay in 2024. Unfortunately, this interaction has made me reconsider returning. I hope management will take this feedback seriously and address the customer-service concerns surrounding the nighttime employee.