This is a tough review for me to write...weather was gorgeous, Groupons were given to us as gifts, hour and a half drive to Gloucester was uneventful, anticipation of a glorious day on the water was high, thought of fresh seafood for dinner was making my stomach growl, intention of buying souvenirs to thank my daughter and family for the awesome opportunity was clear...sail never happened!
We made it to the town a half hour prior to our 12:30 sail, as suggested, only to find ourselves in the traffic and pandemonium that was the Gloucester Schooner Festival...I guess we should have known about it by osmosis or mystical schooner fairies, or something, but we didn't. Arriving we kind of got a bit upended by the narrow streets and mega traffic and turned left when we needed to turn right. The minute I realized we had made a wrong turn, I called the reservation office to let them know we were right up the street but needed a little help finding the dock. They were pleasant and patient, giving us spot on directions and there she was, beautiful in green!
We pulled into the first municipal parking lot we saw after being told to avoid the lots belonging to businesses along the water...understood. Then the second lot, then the side streets....another call, now in minor panic watching the time creep closer to cast-off. Lost the signal...re-dial...few words in and the signal was gone again. One more trip up the side streets...nothing. Major panic took over, but the third call was the charm...dirt lot near the wharf and voila, a spot!
Grabbed sweatshirts and hustled our senior citizen butts off...boat couldn't have been more than 12 feet from the dock, but we weren't on it.
Now, let me be very clear...the Thomas E. Lannon was scheduled to sail at 12:30, and she did...exactly as it should be. Not for one second did we get upset about that. It was the "customer service kick in the pants" which came after that prompted this review.
Into the office we went, with disappointed faces, announcing that we missed the boat. Reservations were checked, and the suggestion was made that we come back for a later sail at 3. We perked up, as that sounded like a good idea.
And then the fun began...there are only a few spots left, she told us, but if we came back at 2:50 we would be put on standby. Pause...standby? There were spots left, so I suggested she just reserve them because we would definitely be back, no standby needed. Couldn't do that. Sorry. She did, however, inform us that the Groupons had to be redeemed, one way or another. Now instead of major panic there's major confusion...how, exactly, was that supposed to happen? It appears that our Groupons had turned us into second class consumers...standby was so they could sell full price tickets while we lowly Groupon users stood there like beggers, waiting to be called to the head of the line if those more costly tickets were not sold.
Still wanting to sail, we offered to pay the difference between the Groupon price and full price if we were able to reserve a sail on the 3:00 boat. Couldn't do that either. Nor could we reserve a sail on a future date.
Reminder: the Groupons had to be redeemed one way or the other...if we didn't want to return two and a half hours later on a standby basis, those Groupons were going to zoom through their system anyway...deal done...REDEEMED!
In the end, I got the young lady's name and her manager's name (member of the family owning the schooner, as it turns out), and decided to share my experience...tried putting it up on their Facebook page but it magically POOFED into thin air before I was finished. We didn't sail, we didn't spend money on a delicious meal or souvenirs to say thanks to my daughter and her family for thinking of us...we walked back to the dirt lot, got into the car and left.
My daughter's disappointment is another story. read more