My youngest was craving Crazy Bread so I placed an order on the app and arrived at the Anna location shortly after my scheduled pick-up time. I gave my name to the young lady behind the counter and, after checking in the back, she told me that they were waiting on my deep dish pizza (I ordered three different styles along with the Crazy Bread). As I waited over the next 20 minutes, more and more people started to file into the lobby (at least 10-12). Each one was told that their order wasn't ready and the reasons given varied. One lady was told the same as me, that her deep dish wasn't ready yet. A Door Dash driver who was picking up two different orders was told that the brand of 2 liter soda on one order was out of stock, and that wings on the second order could not be made because they were out of buffalo style. And yet another customer was told they were out of cheese. All the while, the phones there were still ringing and it appeared that they were still taking orders. After another five minutes, I approached the counter and saw multiple pizzas sitting by the oven, apparently waiting on other items to complete the order. I asked the same young woman behind the counter if the other items in my order were ready, and she checked again. This time, she told me they were waiting onmy Crazy Bread and other pizzas to be made. Mind you, this was one hour after placing the order and 30 minutes after the scheduled pick-up. I politely told her that I would like a refund. She again checked in the back and came back telling me that it would be another 20 minutes if I wanted to wait. I told her I had already been there 30 minutes, and I would like a refund. She went to the back again and another young lady appeared, telling me that she would have to get someone else from the back to issue the refund. Without skipping a beat, she then looked around and started asking others if anyone needed any help. After asking several times, I raised my hand and said that I needed help and to please get someone from the back for my refund. A young man (who I assume was in charge) came to the counter and asked how I placed the order...over the phone or online. I told him that it was placed on the app and he replied that HE WAS NOT ABLE TO ISSUE REFUNDS FOR ORDERS PLACED ON THE APP. He went on to say that I would need to go back to the app (which I was already doing) and request the refund there. I searched the app and found NO WAY to request a refund. I told the young man that and he said he couldn't help me. I told him I would figure it out and left the store. Out in my vehicle, I found the 800 number for customer service, and of course, they were closed on Sunday. I then proceeded to place an order at Mr. Jim's. Just after finishing the order, a black BMW SUV pulled up beside me, and the same young man from the store came out and started helping another man (who I am assuming was the owner/franchisee) unload supplies...cheese being one of them. Seeing me, the young man knocked on my window and said that now that they had supplies, my order could be ready in 20 minutes. I told him that I had already placed an order elsewhere. On Monday, I contacted Little Caesar's Customer Service and related the entire story to a representative. When I told her about the refund, she said that the store could absolutely issue the refund and should have. She then advised that she would have the district manager contact me about the refund, and also to see what they could do to make right this entire mess. It's now Friday, and I've yet to hear from the DM. The moral to this story: buyer beware at this location, and I won't be going back. To the employees at that store: I am sorry that the owner left y'all in a bind and obviously gave you no direction on how to deal with it. All of you were at a loss for what to say and resorted to lying. That's unfortunate.
**Not sure why it says I live in SanFrancisco.** read more