Extraordinarily bad customer service. I "dealt" with Ross. Called in a week before my son's…read morebirthday to pick out a bike with him, was told to leave it in store so they could modify it before pick up. Was given a layaway docket and receipt. I rang twice in the week and couldn't get to speak to a salesperson. Finally got through on Wednesday to a different salesperson and asked them to mud guard the bike. Was told that's fine. The bike was sold to someone else by Friday pick up. Hollingsworth said they'd call me back within half an hour as they tried to source the bike elsewhere. I rang back four hours later and was told sales staff were on the floor. Do not shop here.

Given that Dublin is full of grimy little bike shops that mainly do repairs and have a small…read moreselection of bikes that you can hardly see because they're so tightly packed, whereas the bigger shops in the suburbs like Eurocycles or Cycle Superstore look like they're printed off a CAD-CAM app screen with no personal touch... this place ends up being one of the best bicycle shops in Dublin. The bikes are well displayed and easy to see and try out, there's a reasonably good selection, and the owner is very knowledgeable - which counts for a lot. Nor does she try to take over your life while giving you advice - unlike other bike shop owners I have encountered in this town!

So this is a weird one to drive up to. It looks a little like a shop from Father Ted or something…read more Or like some aul wan's house that she's lashed a sign up on front for all the local childers to come and get their bikes at. To be fair to them, once you get inside, tis a different story altogether. It's a fairly big warehouse space full of all types of wheels, and a separate section dedicated to cycle accessories and clothes. To be honest though, it's not that good. I don't know much about bikes, but the selection seemed to be heavily based on men's racers and mountain bikes. Not much in the way of women's or alternatives like fixies or hybrids. My main gripe though was that I must have been there for 15 mins, wandering round, wanting to part with my hard earned cash, but not knowing where to begin. In all that time, ain't no one came over and chatted with me or asked if they could help. In the end, I gave up and left. Customer service is key folks! You can have all the annoying jingle ads in the world to get people to your shop, but if you can't help em when they're there, well what's the point!!!

in my top 2 bike stop for bike repair and advice. On the 19…read morebus line, on a road just off Jamestown Road and a few minutes' walk from the village (for those who may not know where it is)... I can't actually find any other business (all categories applied) over the last 12 months that gave me a better service than these guys, fair play to their customer service and their advice - no sales pressure, just pure no-non sense suggestions with regards to what you have and what you need. Super fast and fair repairs as well. I'm not an expert in cycles or someone that would spend more money for the sake of going to a local business, yet I'd certainly go to this shop again, that's a good spectrum of customers that the shop attracts.

This is the best idea i have come across in 2009…read more I visited Rothar during the summer in search of a bicycle, now Phibsboro is a long trek for me from Dundrum, its all the way across the other side of the city, I didnt buy a bike but it was worth it to see this operation. You should look at their website to try and get the full flavour of rothar but i will try and describe it to you here. Basically it is a community project that gathers abandoned and donated bicycles from around the city, the people there then do up the bicycles and then sell them on at a really cheap price, about €90 for your average bike. They also conduct classes on maintaining your bicycle and they provide workshop spaces where you can repair your own bike with their tools and get advice on how to fix whatever is wrong. Since i was there they have changed premises and that can only be good. I spent ages walking around phibsboro with my boyfriend trying to find this "shop" in an area i have never been in before, we ended up down a tiny little lane where there were loads of kids playing. It was there we found what i can only describe as a tiny garage with a man in dreds surrounded by bicycles and bike parts. He confirmed that we had found Rothar but unortunately there were not any proper bikes ready to take away. The workshop is bigger and better now but as far as i can see these guys are in real need of bicycles to keep this operation going so as well as giving Rothar a big thumbs up i am sending an encouraging message out to anyone who reads this, if you have an old bike lying around or if you know someone who is throwing one out, think of these guys before you donate your bike to a skip! Oh and just incase you dont speak Irish, Rothar is the Irish for Bicycle and it's pronounced " ruh-har" if you can read my attempt at spelling phonetically!

Amazing community project place where you can get your bike serviced properly and with genuine care…read morefor not much, leave your unwanted bikes for a 2nd life (or buy their refurbished bikes) and even attend a workshop on how to fix your bike yourself. I've had a lot of work done on my bike there which they did in 24 hours only !! and since then, no bother As a community project, they won an entrepreneur award (can't remember which one that was) which means they really know what they re doing and are really committed to the project. I ll try their bike workshop some day !

Popped in earlier this week to get my bike serviced and a pair of new tires, since mine barely had…read moreany rubber left. The Bike Institute's location is very convenient for me as I live in Ashtown and it's fairly easy to get there. If you search for the shop on google maps, it won't take you to the right place, which was one of the things I first struggled with. But I gave them a ring and they kindly directed me to the actual location. For starters, the staff there is very friendly and were incredibly helpful. It was my first time there and I didn't feel like they were trying to sell me anything I didn't need or were pushy in any way. As I only own a bike and literally ride it everywhere, I dropped it off first thing in the morning and asked if I could pick it up by the end of the day and the staff member confidently told me it'd be done before that. I was pleasantly surprised, as most bike shops don't have such a fast turnover! And that was a huuuuuge PLUS for me! However, just because it's a fast turnover, don't be fooled: the quality of the service was superb. My bike is smooth as butter now. So it's safe to say I am very happy with the service they provided! It should get me through the winter and once the winter is over, you can be sure I will drop by again to get the premium service for the summer days Thank you again to all the staff for a great experience! I'm very hesitant to let anyone work on my bike, so this review should showcase my satisfaction.

We were traveling from the United States to Ireland for a month long bike tour. We looked up bike…read moreshops in Dublin before we left the U.S. and told them what we needed. We brought our boxed touring bikes with us and they put them together when we arrived and left. We are so glad we picked The Bike Institute. They are THE BEST!!

Expert repair work, and excellent servicing done on my bike over many many years. Joey and his…read moreassistant never let me or my family down. Courteous and reliable service. Fantastic prices too. Occasionally very busy because of all this so ring beforehand if you need to check on timeline etc. Highly recommended. Joe, Blackhorse Ave, D7.

They only sell new bikes, but they just opened and they have some really good opening offers. They…read moreare cheap and very well priced compared to other bike shops. They also do repairs on bikes and the guys in there know what they are talking about, it's a new big building too.

Best Bicycle shop in Ireland by far. Been here a few times. I Bought a bike here in March and…read morealthough I was extremely satisfied with the quality and value and service; I travel to and from Ireland a lot so hadn't the time to do a review yet, but also I wanted to see how the bike went before writing a review. Well I have not had any problems and havnt even needed the first check-up-the bikes brilliant. Really great bike shop and top-class service. The owner is a real good guy-type. Do anything for you. BTW, I had to actually warn the owner about his tendency to do free favors to customers and give free-stuff, as he could never survive being so decent. He just smiled back being the absolute gentlemen he is.

John knows his stuff, he's never steered me wrong and he has always looked after his customers…read morewell. Can't say enough about his knowledge of cycling in general, particularly road cycling. his customer service is second to none. Would give him 10 stars if I could.

From the owner: Infinity cycles is a local business that has top brands such as Scott bikes, GT, Dawes, BH and…read moreFuji bikes plus we service and repair all types of bikes. We have a wide slection of accessories plus we do the cycle to work scheme.

I was going to be traveling around Ireland for 2 weeks and wanted to rent a bike. Paul was…read morefantastic. He answered right away on WhatsApp and email. He sized me up and asked me about my plans, picked a great Giant road bike to use, gave me great advice about my destinations. I even randomly met up with him the next day riding in Phoenix Park! Paul's enthusiasm is seemingly without bounds; it's worth renting a bike to meet Paul! The bike was perfect too, I should add.

Rented and bought a bike from Paul. Super reasonable and personable. Rented a road bike to ride…read morearound with friends, I was in a last minute pinch to get a weekend rental and Paul was super responsive over email phone and whatsapp. After that I ended up buying a second hand bike for my university bound son. I would rent/buy/maintain bikes with Paul and his crew anytime. Reasonably priced, no frills, superb service. I'll come back to him again next time I need a bike in Dublin.