My experience with this store has been nothing short of terrible experience. I initially placed an order for a bicycle through the bike-to-work scheme. Fortunately, I did not provide them with the access code to claim the funds when they asked me to do it (a word of advice to fellow bike-to-work scheme users: NEVER share the code with this guys unless you confirm the bike's availability in the store). I was told that the bike would be ready in a week and paid a €50 deposit, which was supposed to be refunded once I shared the access code. Advice to other customers: I would never trust again their word about "having the bike in the warehouse", but if you still do and pay the deposit, ask for a receipt the moment you pay it. I did it, and they said they'd send it by email. That email never got to my inbox, so now I can't claim anything) Fast forward two months, and I found myself making countless calls and receiving nothing but false promises. Each time I inquired about the bike, they assured me that they had contacted the warehouse and guaranteed the bike's availability within the next two weeks. However, when those two weeks passed, I called again, only to be presented with yet another excuse, prolonging my wait by an additional two weeks. Frustrated by their lack of transparency and poor service, I decided to cancel my order and requested a refund of my deposit. They instructed me to "contact their orders department via email." Despite my numerous attempts to reach out and request the return of my deposit, they have remained unresponsive. It's disappointing to feel that my €50 deposit has been completely disregarded. I'd avise others to be cautious when dealing with this store. read more

As a grumpy OAP who has lost faith in kids in cycle shops pretending to be bike mechanics i found myself at the bike shop in Abbey Street with a tired worn out bike in need of alot of TLC. Expecting to get calls over weekend saying this and that is wrong or you need a new chain etc etc i was suprised that when i took delievery all bike needed was a good old service by a compenant bike professional.All sweet..bike going life new and they didnt break the bank. Only observation to improve service is the provision of a nice leather chair and a cup of coffee while waiting...but alas this service might be taken undrr advisement for us OAP,s Thanks Lads Chris read more

Well, I recommend this bike shop 100%! But don't get too excited, tho. This is not the Disney land. You may experience some higher prices on some products, you may have to wait until served. Huge, they offer free two years servicing. My local bike shop offers only first free service after six weeks. Screw them, I said with local-business-support-tears :) Despite what I've just said, this is best experience I've ever had yet. High prices, I said? But show them, like I did, cheaper prices on Amazon or eBay, and they will match it or at least try to. It's not easy to pick the right bicycle, so Terry or Darren do an excellent job explaining what is what and etc. so you can pick the best bike you need. All this takes time to be explained and shown, which means other have to wait, but customer is looked after in most deepest way. They are very flexible and you can get very nice deal, just keep bargaining with reason and have comparison to prove your arguments. If you're buying with cash, this is where bigger discounts arrive. Keep this in mind. Workshop is huge, in my humble opinion. They get very busy during summer. For rich people, I mean, people who don't drive (yes, you're rich as you don't spend like €1000 per year for road tax and €500 for insurance and maintenance) there's luas just right on the door step of the shop. And best of if, that you can bring your bike inside luas if needed. I'll be updating or writing second review after a year or so regarding there free servicing and etc. read more

CycleBike - Workshop. - Bike Rentals Near Me - Dublin 7, D

This is the most unique experience that I've ever had with a shop, but it has proved to be the most helpful and the most appreciated. This weekend my boyfriend and I went into town and had locked our bikes up near the Jervis Centre (that would be the first mistake). After being gone for less than two hours, we came back to our bikes (brand new, only used 4 times by us) we had realized that they had been tampered with...someone had tried to steal them. There was serious damage to both bikes, although they were not stolen. The most damage was done to my boyfriends bike, his chain had been ripped off and the rear derailleur (the thing that changes the gears on the back and front of bike) had been broken, which made the bike unridable. Unable to contact anyone for a ride home, we started our walk home with our bikes. We happened to be walking past CycleBike, after it was closed, and the lad outside stopped us and asked if there was a puncture in the tire. We told him the story of our bikes, and he took my boyfriends bike, flipped it upside down and went to work on it. The store had closed at 6pm and we were walking past around 6:30, which means the shop had already been closed and the guy that worked there still helped us. He only charged us €5 for the new part he installed. Not only did the this guy save us a huge headache, he was helpful, kind, selfless and will forever have our business for all of our bike needs. He truly saved the day! read more

I was looking to buy a Tokyobike and I found out that Cyclebike is the only official re seller in Dublin. I was assisted by 'Terry' when visiting their shop. He was nice at the first approach and he offered to order the bike from the UK shop so I could have a look and clear up my doubts within 72 hours. He also mentioned that the price in their site fluctuates due to the price was linked to the UK site (pounds); however he confirmed that they always sell the bike for a settle amount. After my visit, I emailed him back and confirmed the agreement as I was really interested in that bike and definitively it's a great advantage to take a look before purchase. After this, everything went wrong!!!! I never heard back from Terry (two or three weeks waiting). I decided to email him back and to the general inbox but unfortunately no response. I gave them a call and they guy who answered told me that nothing was recorded in their system but that he would pass the message to Terry to contact me back (this never happened...again). I decided to go in person to the shop and the guy working that day apologised after I showed to him that I was way too angry! More than a month later, I was asked to go to the shop as the bike finally arrived. I was invited to take it for a ride to test it. I liked it! But surprise surprise, after all this odyssey and poor customer experience, they told me that the final price is not the original I was told and now it is 200euros more expensive! I insisted that during my first visit I was told a settle price even when the euro pound exchange might change. The guy decided to call to 'Terry' and this one offered to reduce the price by 100euros but not sticking to the original that I was told. The shop assistance tried to manage to complete the sale by offering a pack of accessories but still if I was purchasing those by separate the sale would have ended cheaper... You can guess now what was the result...I decided to leave the place and not to accept any of the last minute 'bargains' that would have made me pay more. I believe they didn't act in good faith from the beginning and I got very concern that if something would happen later on with the bike, I would have to request of their (poor) customer assistance. read more

This shop really is, as the prompter says, as good as it gets. They have a really diverse range of stock and are more than happy to sit down with you and go through extended ranges online, and spend quite a bit of time (as they did with me) on going through options, taking through the pros and cons, and generally having sh*tload of patience for someone as ridiculously indecisive as myself. Which leads me to my next point. Staff. Yes it's a big bright shop, centrally located with lots and lots of choice. But it's the lads here that really make it. Really knowledgable, but above all, super friendly and chatty. They won't try to up-sell you; in fact, quite the opposite, you can tell they really want to make sure that you walk out of there with the right options for you. I wouldn't go anywhere else in the city centre for a bike or bike care. read more

I went into CycleBike yesterday for the first time. I have to say that I was blown away by the service I received. The shop itself is beautifully laid out, great bikes and atmosphere. I was greeted with smiles and approached by two members of staff for help. I was looking for a single speed bike and had always had the idea of building one myself. I knew how I wanted it to look, however, the downside to this is that I have never built a bike and had no idea where to start. After chatting with one of the staff he told me that they could custom build anything I wanted. I was delighted to hear this. I would be able to get the bike I wanted without the worry of doing it myself. He went through everything with me and explained how it all worked. He knew I had little knowledge of bikes and so went through everything with me slowly to make sure I understood. I didn't once feel uncomfortable or embarrassed to ask him questions, like I have many times in other bike shops. It's a dream come true to be getting this bike and I am delighted I found CycleBike. All the staff I met in there all seem to love their jobs and there was a great working atmosphere. I really cannot recommend it enough. My boyfriend who came with me was so impressed he is now thinking of getting a bike from them too. So they have one new happy customer and a possible second to come soon. Here's to having my new custom built bike in two weeks! read more

I recently bought a new road bike from CycleBike. Courtney, Sean and the rest of the staff were incredibly helpful throughout the purchase process. They not only assessed my needs before we even began looking at bikes, but they took me through both in-store and online stock, before ordering me a bike that wasn't even within their extensive catalogue. On top of this, when I found the bike in question for sale on another website for a cheaper price, they not only matched the price, but knocked an extra 50 euros off AND included 2 free services. Although the bike took a while to arrive, and there was a small hiccup in arranging the pickup (the bike wasn't built when I got to the store at 5pm on a Monday), they went out of their way to get my bike ready-to-ride and fitted to me within an hour. Big thanks to Stephen in the workshop who got the bike built up for me in record time. Overall, the whole purchase process was a great experience and CycleBike come highly recommended by me. read more

My boyfriend and I bought a bike here under the cycle to work scheme thinking it would be the place to go, as they advertise the scheme so well. We thought we were getting a good deal but a few weeks later we noticed that several bikes are well over priced in this shop. We actually saw the exact same bike in another bicycle shop for 200 euro less. These guys seem to over charge thinking people won't notice as they then get 50% off on the bike to work scheme. Go somewhere else for honest sales people. read more

Rented two road bikes from Cyclebike, recommend the service 100%. Staff were really helpful and the bikes were great.

I bought a Surly Long Haul Trucker from these guys, and they gave me a small discount over what other bike shops in the would have charged for it; add that to the cycle to work scheme discount and I was a pretty happy customer. They give free service for two years after you buy a new bike, but since I was moving to the US in six months, they gave my bike as much service as they could for those six months, including seeing it before and after an Irish cycle tour and boxing it up for the airplane ride for free. ALSO, they went above and beyond to help me out--after my bike was boxed, I needed to get it to my flat, and I didn't own a car (the boxed bicycle was my only form of transport). I went outside to try and hail a cab, and one of the owners of the store (Terry? it's been a while; I'm bad with names) actually threw me and the bike into his truck and drove me home which was really helpful and saved me a pocket full of cash! I was in and out of this shop a lot; they did have some trouble with ordering parts for me, which is ultimately a problem with their suppliers but they need to work that out. There was one item that they said they'd get for me that I never got before I moved, which was kind of sad, but luckily it was only for spare and I didn't end up needing it after all. (it was on backorder for months, iirc.) My biggest issue with them was that, once they knew my face and recognized me, I could sit in the shop for over an hour waiting to be helped, while they worked with new customers. I understand that when shops are busy they want to make sure they're making a good impression with new customers, but a bit more acknowledgement of my presence would've helped matters. Basically, don't be quiet and shy like me if no one is attending to you--flag someone down! They don't ignore customers, they just focus so intensely on one at a time that if they're busy, you can wander around helpless for a bit if you don't make sure they know you're there. Also they didn't have prices marked on most of the items when I was there before, but a few people, including me, complained about that (because really, who wants to flag someone down to ask for a price every two seconds while shopping, especially when the staff are busy trying to sell bikes to other customers?), but they told me they were doing their best to remedy that and as I kept going I kept seeing more prices listed on the shelves, so hopefully they kept true to their word. In other news, for buying a new bike, esp. a cycle-to-work scheme bike, I'd defintely recommend these guys on customer service alone, and their repair shop always seemed (to me, at least) to have a reasonable turnaround and the lads in there were always good natured and helpful. They didn't have a lot of non-bicycle stock but they could order things in for you and genuinely seemed to care about getting you the items and gear you want at a reasonable price. Is it often cheaper to buy things online yourself? Maybe, but personally I prefer brick-and-mortar stores, and this store was a good one, that's all I have to say. (I was living in Dublin for the year of 2012, so yeah this review is a bit late but it's honest, so.) read more

I STRONGLY RECOMMEND AVOIDING THIS SHOP. I paid 1,000 euros for a bike. The shop failed to get me the bike for 2.5 months, and then refused to refund my money for 7+ months. Other customers had a very similar experience (read their Google Reviews). DO NOT GIVE THEM ANY MONEY UNTIL YOU GET YOUR BIKE, OR JUST DON'T TAKE A RISK HERE AND GO TO ONE OF DUBLIN'S MANY GOOD BIKE SHOPS INSTEAD. Beware, the company is *not* called "CycleBike", even though that is the name on the outside of the shop, and the name on the paperwork I received when paying for the bike. This business is actually called "Build A Bike Ltd.". If you choose to deal with this shop, make sure "Build A Bike Ltd." is on all paperwork. I took legal action in the Small Claims Court against "CycleBike". This took many months. I won judgment, however when the City Sheriff went to the shop to enforce the court's Decree, the owner (Darren Walsh) refused to pay the money on the basis that the company is not called "CycleBike" and there are no assets under that name. The Small Claims Court can not impose any penalty or compensation, and you can not recover any costs even if you get judgment, so the worst the shop has to fear is that they may eventually just have to refund the amount you originally paid them, having had free use of your money, and having put you through many months of wasted time trying to get it back. @CycleBike / @Build A Bike Ltd.: you recently told me all this was due to problems you had with suppliers. If you have supplier problems, then that's fine, these things happen, but you must be prepared to issue a full refund. The far more serious issue is that YOU REFUSED TO REFUND MY MONEY AT EVERY STAGE, for 7 months, from my initial email requests, to a solicitor's letter, through the courts, and even when the City Sheriff called to your shop. That was not a problem with any supplier, that was deliberate action by you, to try to keep my 1,000 euros. In the end you only refunded my money when I contacted other bike businesses about your disgraceful behaviour. AVOID, THERE ARE PLENTY OF OTHER GOOD BIKE SHOPS IN DUBLIN. read more

I am so so disappointed after buying a bike here. The service is absolutely awful. I ordered the bike in march and only yesterday (July ) received the last part of the order. I was awaiting accessories for months and was told that I would be called when the came in. I sent emails to which I got no response. I called in to the shop and was ignored by Darren. I made phone calls, left messages and received no call back. Darren is such an unprofessional business man, he is loud and arrogant. He told me how hungover he was one day. He made me feel like I was annoying him. After what felt like pestering them for 4 months I eventually received the last part of my order. I would not recommend this shop. Their service is so bad. read more

Decent skins in there. They let me know my TokyoBike would take a while to deliver which was cool and kept me posted on the delivery dates etc and since have got the bike, give me free services every few months for the next 2 years! How bad! Would definitely recommend. read more

I bought my Lombardo bike nearly two years ago and found Courtney and Sean in CycleBike really helpful and friendly. They're really patient and thorough too. There's two years free servicing, which is brilliant. The guys in the workshop are always very helpful when I've brought the bike in for servicing and do a great job. Unfortunately, I recently had my bicycle stolen. But the next day my sorrow turned to joy when I got a call from Courtney to say he had my bike in the shop. He explained how some guy had brought my bike into CycleBike to get a new saddle but he got suspicious so he checked the serial number on my bike against their records and then rang me. CycleBike keep a record of all the serial numbers of the bikes they sell and their customers contact numbers, which is a great idea and as far as I'm aware, are the only bike shop that do this. I cannot thank Courtney enough - because he was so observant and quick thinking - I got my bike back - absolutely amazing!! I highly recommend CycleBike, a great place to buy a bike! read more

Absolute disaster. Avoid at all costs. Ordered a bike here in October 2016, they have no proper system (just use amounts coming in and out of their bank account to track orders) so were unaware that the money had gone through until I called repeatedly to follow it up after no word from them in mid November. That should have been a warning sign but I really loved the bike I had chosen so went ahead anyway. This is where it just went from bad to worse. I was told the bike would arrive in 2-3 weeks following payment. After waiting with no word I called Darren and this was then pushed to December. Then the first week in February. I was offered alternative bikes but always told my original choice would be in 'in 2-3 weeks' so I decided to wait it out. In March I got a call from Darren to say he had great news; my bike would be in store in 10 days at the latest. 2 weeks passed and no word. I called and left a message. No response. All further emails/calls have been ignored and I'm now processing a refund through my HR department as it was ordered through the Bike to Work scheme. Horrendous customer service that culminated in ignoring all contact when they could not obtain the product I had ordered. AVOID AT ALL COSTS. read more

A terrible experience, start to finish. I went into CycleBike on December 1st to order a pair of cycling sun-glasses, I was told they would be in the shop within 10 days. I waited two weeks before sending an E-mail asking for an update, no response. I decided to call after three weeks, I was told they would be in the following week, which was Xmas week. They only informed me on December 23rd that this glasses would not be in on time for Xmas, keeping in mind, that during this whole time they did not contact me once, I had to chase them for an update. After Christmas I sent two E-mails to see if they had come in yet, still no response. Eventually I phoned, and Terry explained that the supplier was closed until January 18th!!?? He said he would E-mail a list of similar glasses from different suppliers to see if I wanted to order from them instead. It is now February 1st and I have not received either the list of alternatives or a confirmation to say that the original glasses have arrived. During this time I went into the shop to return a jersey. I bought the jersey on a one 4 all voucher card. They told me they could not do refunds on a one 4 all voucher because "They did not know how", and that my only option was to get store-credit, obviously not wanting to ever have to buy anything from this shop again I advised they figure out how to do the refund. It took them two days to figure this out. Needless to say I went somewhere else to buy my glasses. It's actually just laughable how bad there customer service is. read more

Customer service was terrible. Couldn't let me know when the bike was arriving. This went on for too long. When the bike did arrive it wasn't assembled well and the frame and front forks were scratched. The bike was expensive and these guys couldn't care less when they were putting it together. Very disappointed with the whole experience. read more

I ordered a pair of sunglasses with my bike that I had purchased under the bike-to-work scheme. I wanted them for a cycle trip I was making 2 months later. They hadn't arrived by the time I was leaving. I asked for the money back so I could buy some somewhere else. The manager said no because 'he would be losing the money out of his own pocket.' Absolute clown. Sunglasses arrived after 4 months and they acted like they were doing me a huge favor when I went in to pick them up. Avoid these bozos. read more

I went there to get a pair of panniers last may. One broke in July. Cyclebike staff was very friendly and took the one defective for a warranty exchange. But since then I came back again and again asking for the pannier of the same color, getting always the same "cool" answer: "come back on Wednesday", or "I'll phone you" or "I'll write an email when it comes". Today, mid February I got what I asked for since August. To sum up, I would say that I would only buy there products I trust on, and that will not need warranty exchange again. read more

Friendly staff, and good costumer service. They did ask for me to come back on a later time though when I asked them fit on a lock, with two screws, I just bought from the store. I made them understand that I am willing to wait, but not drag myself back there. They also tightened the screws of the seat when asked. They were obviously busy at that time though, so I give them credit. read more

WHOEFUL, ABSOLUTELY WORST BIKE SHOP IN DUBLIN. I said I wanted to buy a specific bike from the rack. The guy took it down and I tried it. I said can he give me a non display version. He came out with one and I began paying for it but noticed it did not have the lights and mud-guards that the display model had. I had to insist they were put on. Bad start. I went away and 20 minutes later the chain fell off and it kept falling off. Next day I had to waste my time and go in again with this problem. A young teenager (approx. 15 years of age was called out and I was told he was their "Mechanic"). This kid insisted it was my fault because of the way I cycled. This was my last straw and I' had enough and asked the manager for a refund. He said he would fix the chain. It was adjusted & I went off on it again, but I got approx. one mile away and the chain fell off once more. I brought it back once more. This time the manager said he would fix this himself. However the chain continued to fall off again and again. So I asked for a refund or a different bike. The manager said he had one suitable for me but it was a bit more expensive. I said no problem, I would pay the extra. He promised to get it by a specified number of days, but it was not available when I phoned. For six months I was told every week that it would be "in next week". The excuses for this were not plausible and were becoming more and more unbelievable, so I demanded a refund and I was promised one, but the manager then started to go missing whenever I phoned or called in. I gave up and sold the bike at a serious loss. It is embarrassing when grown men lie to you, really embarrassing. But they are not bothered-completely shameless, so they do not deserve custom. They have no respect for customers. read more

They do a good job on fixing second hand bikes, providing(in my case) you don't trade in your old one and expect money for it. I bought an excellent seceond hand bike from them, but when it got stolen after three days, i returned to the shop trusting there excellent abilities to build me another one,only to discover that they sold me my old bike wihch they said they would throw away for scrap metal. To be fair, one of the salemen only charged me for servicing my old bike -- so i'll give them some sort of credit for that. I would have prefared if they had the decency to be honest with me in the first place instead of leaving me in the awkward position of having to make a decision to buy my old bike back which they said they would throw out. maybe next time ill just buy there new bikes because they look to be of a very high standard and i can't fault them on that but some other aspects of there dealings with second hand bikes appear to be unscrupulous. read more

i went to the shop with no idea about bikes and what bike i want thanks to the guys i got perfect bike and great discount . The bike become my best friend, through all year service in the shop was great . What can i say service great , shop amaizing Guys are just simply the best. If it goes about bikes they are the only one place to go ! read more

I recently purchased a bike through the bike to work scheme in Cycle Bike. I visited the shop twice and finalised details on my second visit. The staff are helpful, honest and knowledgable. I asked a million questions and they took the time to answer any queries I had before making my decision. I am delighted with my new bike. I would recommend them to everyone. Thanks lads! read more

I had good technical advice here, but I am not happy with the owner's attitude and level of service I received, especially after making my order. They seem to get so much windfall business through the bike to work scheme that they have no interest in the individual customer. I was treated in a friendly manner when I initially came in, but when trying to get an answer to remaining questions I had no replies to my emails and the friendliness definitely dropped. I'm quite uncomfortable having spent a large amount of money here but unfortunately it's the only shop in Dublin that sells the bike brand I wanted on the bike to work scheme. Would have gone somewhere else given the possibility. read more

Very few easily accessible bike shops in Dublin that will sell you the A2B KUO PLUS folding electric bike. This is one that - even though busy - will deliver the goods, have a thoroughly satisfactory & dependable professional approach and also provide that rare commodity - PERSONALISED service. The only reason I have given them 4 stars & not 5 is because they are only settling down in their new premises and have not as yet established an extensive a section on Accessories as I would like. But that is a small sacrifice for their other excellent & more necessary attributes. read more

Avoid this shop at all costs, their customer service is appalling and the staff are very rude. I have since read some of the other customer reviews on this site and I wished I had check the reviews before entering the shop but I had just happened to be passing and saw what I needed through the window. I purchased a bike basket and when I asked how the basket would be attached to my bike I was advised to use zip ties and that I would have to separately purchase the zip ties from a hardware shop. This has never happened to me when I have purchased equipment for my bike from other shops, they have always attached whatever equipment I purchased to the bike or provided the zip ties required. I wish now that I had refused to purchase. The basket would not fit on my bike when I went to attach it (after separately purchasing zip ties) and I went to return it to the shop and was met with an incredibly rude response. I was told that a refund could not be issued and that a credit note would be offered but this credit note would only be valid for one year. I was told that none of the staff present could issue a refund because they did not have the appropriate code for the till and only the boss could issue a refund as he was the only one in possession of the appropriate code. I told the staff member that I thought it was very bad retail practice that a refund could not be processed on the site. The staff member asked for my contact details so that his boss could phone me later in the day and then asked me for my debit card details (I had paid by card) and when I refused to give out my debit card number the staff member then made the comment "Was I having a bad day?". I was so surprised by this rude comment, especially after he wanted me to give out my card details to a complete stranger! This happened over a week ago and I have still not received phone call from the boss of the store, unfortunately I did not get his name. I cannot understand how this business is still trading and how the sales person I spoke to is employed. read more