My experience with this store has been nothing short of terrible experience. I initially placed an…read moreorder for a bicycle through the bike-to-work scheme. Fortunately, I did not provide them with the access code to claim the funds when they asked me to do it (a word of advice to fellow bike-to-work scheme users: NEVER share the code with this guys unless you confirm the bike's availability in the store). I was told that the bike would be ready in a week and paid a €50 deposit, which was supposed to be refunded once I shared the access code. Advice to other customers: I would never trust again their word about "having the bike in the warehouse", but if you still do and pay the deposit, ask for a receipt the moment you pay it. I did it, and they said they'd send it by email. That email never got to my inbox, so now I can't claim anything) Fast forward two months, and I found myself making countless calls and receiving nothing but false promises. Each time I inquired about the bike, they assured me that they had contacted the warehouse and guaranteed the bike's availability within the next two weeks. However, when those two weeks passed, I called again, only to be presented with yet another excuse, prolonging my wait by an additional two weeks. Frustrated by their lack of transparency and poor service, I decided to cancel my order and requested a refund of my deposit. They instructed me to "contact their orders department via email." Despite my numerous attempts to reach out and request the return of my deposit, they have remained unresponsive. It's disappointing to feel that my €50 deposit has been completely disregarded. I'd avise others to be cautious when dealing with this store.

As a grumpy OAP who has lost faith in kids in cycle shops pretending to be bike mechanics i found…read moremyself at the bike shop in Abbey Street with a tired worn out bike in need of alot of TLC. Expecting to get calls over weekend saying this and that is wrong or you need a new chain etc etc i was suprised that when i took delievery all bike needed was a good old service by a compenant bike professional.All sweet..bike going life new and they didnt break the bank. Only observation to improve service is the provision of a nice leather chair and a cup of coffee while waiting...but alas this service might be taken undrr advisement for us OAP,s Thanks Lads Chris

I'm writing this review hours after I collected my bike from Bolton Cycles. Guys, I cannot praise…read moreyou enough for the great job you did on my ladies Fuji 2.1!!! A brief explanation: I left my bike locked outside for 4 nights in early December and someone messed it up, so I brought it in for repair to another bike shop (OK, I won't say where) on 11th Dec 2024. I was told they ordered the parts for me (a hanger). Not getting any phone call updates which I was supposed to get I rang them twice, once in early Jan and then on Tue 21st Jan. The order was on the way, to arrive at the end of the month/beginning of February. I've already been waiting close to 6 weeks!!!! and couldn't wait any longer. Pretty poor service. So I decided to bring the bike somewhere else. My friend recommended Bolton Cycles - and here's the beautiful story: I rang the owner at 12 noon Wed 22nd Jan and explained the situation. He said 'Bring it in, I'll have the part and fix it.' The guys had the bike ready for me the very next day!!! Not only did they replace the broken part but also repaired the brakes and tightened the rather loose chain which gave me trouble numerous times. BOLTON CYCLES, You have a life customer in me now!!! Best wishes, Maria

If you're reading this review, you're either in the market for a bike store who'll sort you out…read morewith a second hand bike, or you've come across Bolton Cycles before and want some opinions before you deal with them. Well, I've been a regular customer of Bolton Cycles for the last 5 years now, and would solidly recommend these blokes. I just recently got a second hand "GIANT" racer off of them, which was originally worth about 850 brand new and they gave it to me for 320, one year old but post-overhaul....and they let me trade in my previous bike which i had bought off of them and they knocked off 110 (a bit less than half of what i paid originally, but it was 4 years old)....so i was laughing! Also, I went back to them twice to tune up a few things on it, things that they probably should have charged for, and they didn't. If you're friendly to them and show customer loyalty, they will throw things in when they are making a sale and their prices for flat repairs, buckle repairs, brakes and gear jobs are all fairly decent. They also will sort you out with a 6 month guarantee, even on second hand bikes, so it's not a case of "buyer beware" like it would be if you tried to get a bike in that bike yard on Ryder's Row. Sure, it's not the nicest place to hang out, you can barely move around once you get inside because it is literally wall-to-wall bikes all over the gaff, but they make up for it with a decent service. (NOTE - they don't accept cards....get the cash from the Centra just 5 doors down).

I was going to be traveling around Ireland for 2 weeks and wanted to rent a bike. Paul was…read morefantastic. He answered right away on WhatsApp and email. He sized me up and asked me about my plans, picked a great Giant road bike to use, gave me great advice about my destinations. I even randomly met up with him the next day riding in Phoenix Park! Paul's enthusiasm is seemingly without bounds; it's worth renting a bike to meet Paul! The bike was perfect too, I should add.

Rented and bought a bike from Paul. Super reasonable and personable. Rented a road bike to ride…read morearound with friends, I was in a last minute pinch to get a weekend rental and Paul was super responsive over email phone and whatsapp. After that I ended up buying a second hand bike for my university bound son. I would rent/buy/maintain bikes with Paul and his crew anytime. Reasonably priced, no frills, superb service. I'll come back to him again next time I need a bike in Dublin.

No idea why these guys don't have full 5 star rating!…read moreThey've been super helpful, gave me great advice, helped me out with my bike to work scheme, gave me a free check up to make sure the bike is still good after a few weeks and to top it all off... I bend me frontwheel in the first week after I bought my new bike... no idea how, but anyway.. they told me "no worries, we'll look after you, because that's just bad luck..." and they did everything they could to sort me out for free or at the lowest possible Charge!! Great experience! great store! great bike! I love it!

Very nice staff, great value and service had problem with bike and they were able to fix and give…read moregreat advice

Popped in earlier this week to get my bike serviced and a pair of new tires, since mine barely had…read moreany rubber left. The Bike Institute's location is very convenient for me as I live in Ashtown and it's fairly easy to get there. If you search for the shop on google maps, it won't take you to the right place, which was one of the things I first struggled with. But I gave them a ring and they kindly directed me to the actual location. For starters, the staff there is very friendly and were incredibly helpful. It was my first time there and I didn't feel like they were trying to sell me anything I didn't need or were pushy in any way. As I only own a bike and literally ride it everywhere, I dropped it off first thing in the morning and asked if I could pick it up by the end of the day and the staff member confidently told me it'd be done before that. I was pleasantly surprised, as most bike shops don't have such a fast turnover! And that was a huuuuuge PLUS for me! However, just because it's a fast turnover, don't be fooled: the quality of the service was superb. My bike is smooth as butter now. So it's safe to say I am very happy with the service they provided! It should get me through the winter and once the winter is over, you can be sure I will drop by again to get the premium service for the summer days Thank you again to all the staff for a great experience! I'm very hesitant to let anyone work on my bike, so this review should showcase my satisfaction.

We were traveling from the United States to Ireland for a month long bike tour. We looked up bike…read moreshops in Dublin before we left the U.S. and told them what we needed. We brought our boxed touring bikes with us and they put them together when we arrived and left. We are so glad we picked The Bike Institute. They are THE BEST!!

I like P&K Cycles, my local bike shop which recently moved a few doors down. They're constantly…read morecheaper than the bike shop close to my work, they tell you upfront how much everything costs, bike service is cheap there and they tell you exactly when it will be ready (when you bring it in at four in the afternoon they say with a sad face "it will be only tomorrow though"). The guys are super-friendly and professional, and I don't feel like a stupid person who can't repair his own bike (although I am) when I go in here.

You're rushing up Patrick Street on the way into town but suddenly your bike chain becomes loose…read more Fear not. C&P offer same-day repairs. Bring in your bike, go for a coffee and a walk around the area, pick it up a little later and peddle on. They also sell bikes and biking accessories like the neon vests everyone should wear now while it's pitch dark outside. Safety first!

I normally use DublinBikes daily, and today around 12:10pm I took a bike from Smithfield to come…read morehome to Frederick Streert North, I secured the bike around 12:30pm while I needed to go home and took out the key to lock Is it over there. But one person stole it because when I came back to use the bike it wasn't there and the race kept running in the app. The support service is terrible, they were always busy, I sent emails that were not answered, and even if someone stole it from me and I had the key, they wanted to charge me a fee of 150 euros. I opened a case with the police, so that they can help me, since the service itself has been very negligent with the customer who always uses it. My dissatisfaction remains here, and I hope it will be resolved because so far it has not been found and I have not been told any satisfaction.

Avoid at all costs! First we had issues signing up, then the app kept crashing and when we finally…read moregot the system to release a bike we were charged 17 euro on top of our day fee because one of the bikes 'wasn't docked properly' even though it clicked in the lock and was standing by itself. Bikes themselves aren't even in good condition. All together cost 25 euro for 1.5hr of cycling. Customer service was no help and the company clearly make profit off hidden charges and catching customers out. Much better off using one of the many private bike hires available round Dublin.

This is the best idea i have come across in 2009…read more I visited Rothar during the summer in search of a bicycle, now Phibsboro is a long trek for me from Dundrum, its all the way across the other side of the city, I didnt buy a bike but it was worth it to see this operation. You should look at their website to try and get the full flavour of rothar but i will try and describe it to you here. Basically it is a community project that gathers abandoned and donated bicycles from around the city, the people there then do up the bicycles and then sell them on at a really cheap price, about €90 for your average bike. They also conduct classes on maintaining your bicycle and they provide workshop spaces where you can repair your own bike with their tools and get advice on how to fix whatever is wrong. Since i was there they have changed premises and that can only be good. I spent ages walking around phibsboro with my boyfriend trying to find this "shop" in an area i have never been in before, we ended up down a tiny little lane where there were loads of kids playing. It was there we found what i can only describe as a tiny garage with a man in dreds surrounded by bicycles and bike parts. He confirmed that we had found Rothar but unortunately there were not any proper bikes ready to take away. The workshop is bigger and better now but as far as i can see these guys are in real need of bicycles to keep this operation going so as well as giving Rothar a big thumbs up i am sending an encouraging message out to anyone who reads this, if you have an old bike lying around or if you know someone who is throwing one out, think of these guys before you donate your bike to a skip! Oh and just incase you dont speak Irish, Rothar is the Irish for Bicycle and it's pronounced " ruh-har" if you can read my attempt at spelling phonetically!

Amazing community project place where you can get your bike serviced properly and with genuine care…read morefor not much, leave your unwanted bikes for a 2nd life (or buy their refurbished bikes) and even attend a workshop on how to fix your bike yourself. I've had a lot of work done on my bike there which they did in 24 hours only !! and since then, no bother As a community project, they won an entrepreneur award (can't remember which one that was) which means they really know what they re doing and are really committed to the project. I ll try their bike workshop some day !

I'll back up what Cathal said in that you would never guess that this shop is called MacDonald…read morecycles. I thought it was called 'TREK'. So imagine my disappointment when I discovered that images of traversing the galaxy with a trusty vulcan were no longer to be conjured up by this shop. Instead I get the borderline psychologically scarring image of a 6 ft. 2 clown popping into my mind's eye every time I walk up Wexford street. I've only ever bought a lock here, but I pop in from time to time to see their offers on second hand bikes and the staff are always really nice. BIKE TREK. Now that's a title. For a bike shop; or at least a really bad sports biopic.

This bicycle shop has been an old staple on Wexford St for years. My husband bought a Raleigh…read moreMustang and a MBK in there years ago. They stock Trek, Falcon & Planet these days as well as the old reliable Raleigh Bikes!

Extraordinarily bad customer service. I "dealt" with Ross. Called in a week before my son's…read morebirthday to pick out a bike with him, was told to leave it in store so they could modify it before pick up. Was given a layaway docket and receipt. I rang twice in the week and couldn't get to speak to a salesperson. Finally got through on Wednesday to a different salesperson and asked them to mud guard the bike. Was told that's fine. The bike was sold to someone else by Friday pick up. Hollingsworth said they'd call me back within half an hour as they tried to source the bike elsewhere. I rang back four hours later and was told sales staff were on the floor. Do not shop here.

Given that Dublin is full of grimy little bike shops that mainly do repairs and have a small…read moreselection of bikes that you can hardly see because they're so tightly packed, whereas the bigger shops in the suburbs like Eurocycles or Cycle Superstore look like they're printed off a CAD-CAM app screen with no personal touch... this place ends up being one of the best bicycle shops in Dublin. The bikes are well displayed and easy to see and try out, there's a reasonably good selection, and the owner is very knowledgeable - which counts for a lot. Nor does she try to take over your life while giving you advice - unlike other bike shop owners I have encountered in this town!