Today was my second time using this shop. A couple of years ago, they fixed a puncture in just a…read morefew minutes, and I was delighted with the service. However, on that occasion, it was 'cash only'. Today, I had a small, niggling problem with my bike and stopped off on my way home. The man looked at it and came up with a workaround solution that involved cleverly applying a couple of plastic ties - and then refused payment! (I ended up buying an accessory I needed - but that was off my own bat as I was so impressed with the way he went about helping me out.) He also told me that for bike services, he will sometimes offer a lend of a replacement bike. Oh, and they currently accept credit and debit cards. Sorted!

Got a brand new fuji mountain bike was given free lights and lock,there was a new showroom full of…read morefuji,gt,and claud butler bikes owner was really nice guy got free refreshments was also wait for it given free delivery of bike to my home owner said we could have free service on bicycle in next 6 months at our convenience also free and easy parking directly outside the shop!!!really happy with choice of bike would recommend this shop in Dublin 1

Went in there to buy some lights for my bike.. the lady who works there is not a nice woman.. the…read moreway she speaks to her staff is atrocious how she speaks to them.. I wont be returning and I'll be tellin my friends and colleagues also

I spent 260 euro for repair that lasted 12 days…read more I picked my ebike from repair on 10th November. I had spokes installed in front wheel, rear wheel rebuild and ensure brake discs are screwed properly. It's now 22nd November and my rear brake disc just became completely loose. On 22 Aug, after shop replaced my brake pads, I came back to the shop right away to tell that the brakes do not feel right and the young lad completely brushed me off. I believe that initial improper repair of the breaks is what's caused the issues, not the quality of the parts. Subsequently I had to leave the bike for another repair. There are other issue with most recent repair: they failed to fasten cable harness back and failed to mention that they chose wider rim for rear wheel than original, effectively forcing me into replacing tires as well. I'm still going to replace tyres, as I believe that I had to rebuild my rear wheel due to too wide tyre installed on the rear wheel. I asked the shop to "Check if bigger tyre would work" according to wording on my receipt. Shop has chosen the tires that started rubbing the rear fork and destroyed my rear rim. I didn't ask for specific tire model. I did ask for wider tires. I didn't think I'll need to add "wider tires that wont destroy my bike". Why would I trust you guys to do anything in my bike, if you install parts that are definitely not fit for purpose. You called me back after rebuilding the rim to tell me that the tyre is too wide. Why you didn't tell me that when you originally installed the tyre and I asked that question? Very unsatisfied with shoddy workmanship in the shop.

Extraordinarily bad customer service. I "dealt" with Ross. Called in a week before my son's…read morebirthday to pick out a bike with him, was told to leave it in store so they could modify it before pick up. Was given a layaway docket and receipt. I rang twice in the week and couldn't get to speak to a salesperson. Finally got through on Wednesday to a different salesperson and asked them to mud guard the bike. Was told that's fine. The bike was sold to someone else by Friday pick up. Hollingsworth said they'd call me back within half an hour as they tried to source the bike elsewhere. I rang back four hours later and was told sales staff were on the floor. Do not shop here.

Given that Dublin is full of grimy little bike shops that mainly do repairs and have a small…read moreselection of bikes that you can hardly see because they're so tightly packed, whereas the bigger shops in the suburbs like Eurocycles or Cycle Superstore look like they're printed off a CAD-CAM app screen with no personal touch... this place ends up being one of the best bicycle shops in Dublin. The bikes are well displayed and easy to see and try out, there's a reasonably good selection, and the owner is very knowledgeable - which counts for a lot. Nor does she try to take over your life while giving you advice - unlike other bike shop owners I have encountered in this town!

I was handed back a broken bike that wasn't broken when I brought it in and still expected to pay…read more35 euro for it.

Okay so I haven't actually bought any bike gear in here yet but I do love their calm, little coffee…read moreshop. Pleasant staff...love the little sugar bowls and always clean. I'm not a great fan of the franchise coffee shops. All that banging on the machines is a head melt. Seriously I do need a pain killer after visiting some if those better known chains but this place is lovely and relaxing. I will be back.

Popped in earlier this week to get my bike serviced and a pair of new tires, since mine barely had…read moreany rubber left. The Bike Institute's location is very convenient for me as I live in Ashtown and it's fairly easy to get there. If you search for the shop on google maps, it won't take you to the right place, which was one of the things I first struggled with. But I gave them a ring and they kindly directed me to the actual location. For starters, the staff there is very friendly and were incredibly helpful. It was my first time there and I didn't feel like they were trying to sell me anything I didn't need or were pushy in any way. As I only own a bike and literally ride it everywhere, I dropped it off first thing in the morning and asked if I could pick it up by the end of the day and the staff member confidently told me it'd be done before that. I was pleasantly surprised, as most bike shops don't have such a fast turnover! And that was a huuuuuge PLUS for me! However, just because it's a fast turnover, don't be fooled: the quality of the service was superb. My bike is smooth as butter now. So it's safe to say I am very happy with the service they provided! It should get me through the winter and once the winter is over, you can be sure I will drop by again to get the premium service for the summer days Thank you again to all the staff for a great experience! I'm very hesitant to let anyone work on my bike, so this review should showcase my satisfaction.

We were traveling from the United States to Ireland for a month long bike tour. We looked up bike…read moreshops in Dublin before we left the U.S. and told them what we needed. We brought our boxed touring bikes with us and they put them together when we arrived and left. We are so glad we picked The Bike Institute. They are THE BEST!!

Recently snapped a bolt in seat clamp so was feeling rather low!, Had not been to the shop before…read morebut it's quite near to me so I went to the website & was looking at their web chat late one evening to see if they could assist. They were still online despite the fact it was after hours, replied to me, and I dropped in the next day and they fixed it for me on the spot. The guys could not have been nicer about it. Great vibe in the shop and super advice. Top quality service, great opening hours.

360 cycles is great. We recently rented bikes there. the bikes were in great shape. Shifted…read moreflawlessly. The staff was very friendly and helpful. they were most accommodating to our schedule. the original day of our rental was forecasted to rain, so we called a couple days ahead and they had no trouble moving our reservation date up a day so we could ride on a sunny. day. When I go back to Dublin I will use them again

Hi all, Just thought I'd tell ye about a lovely service from…read moreCity Cycles Fairview after someone robbed the basket from my little old ladies bike, leaving the bracket behind. My pal had a old basket but it didn't fit the bracket on my bike. Popped into City Cycles to ask if they had a bracket to fit the new basket or a basket to fit the old bracket! Bingo!! The owner adapted both the basket and bracket using cable ties, clamps, nuts, bolts and whatnot and he didn't charge me! Made my day. Mary-Lou

Although I've always sought to maintain my loyalty to Duff Cycles, sometimes the mind wanders, and…read morethoughts of straying can creep in. This had begun to happen to me lately in relation to City Cycles, the bicycle shop just next to the pedestrian overpass in Fairview. While maybe a teeny bit further from my house than Sean Duff's in Donaghmede, I pass City Cycles pretty much everyday on my way to town, so it would be so much more convenient if I could make them my local bicycle shop. Luckily, this mental agony was cut short when my back tyre was running pretty flat when I was going through North Strand, thus making the decision for me. I went into City Cycles to borrow a pump. Now, the etiquette of borrowing pumps in bicycle shops is meant to be very straight forward. If your tyre has a Schrader valve, they will often pump it up for you if they have a pressurised pump like wot garages do. If they don't, or if you have Pressta valves, they will still perhaps offer to do it for you, or more usually give you a stand pump to save your arms. It's the polite thing to do, and it follows that if they are willing to help you out with stuff like that, you'll be more likely to patronise them when you have a purchase to make rather than the fellas down the road. When I made the request in City Cycles, a man dressed in beige chinos (why the f*ck would would you wear beige trousers working in a bicycle shop?) deigned to point behind me and said, "Pump's in the window there". I picked up the pump (small, hand pump) and set to. Now, I don't want to seem ungrateful, but they must have had a stand pump for when they were pumping Pressta tyres themselves; why not extend that courtesy to me? And it seemed that when they realised that I wasn't going to make a purchase, i ceased to exist to them. I'll be going to Little Sport in Marino Mart for all my bicycle needs in the Fairview area, thank you very much.

A new addition to Sandymount and indeed an welcome one.... well, for me anyway as I cycled by quite…read moreby accident with two soft tyres on my maiden voyage on my 2 year old bicycle (a christmas prezzie I had sadly neglected). The guys were quick, efficient ,knowledgable and not crippling expensive (I got them to replace both inner tubes just to be sure!). Deffo worth knowing about if you are of the 2 wheeled variety of commuter, I was jolly glad to see them!

I am writing to advise you against involving this lot in the purchase or maintenance of your bike…read more Here's my unfortunate experience. Having had some trouble with my gears the engineer at 2Wheels suggested that I should get a new hub for my bike and as they didn't have the time/expertise to either fix the existing part or indeed to attach the hub to spokes and a rim. They quoted me for a replacement of the whole wheel. I accepted their "expert advise" and asked them to go ahead with the work even thought it was rather expensive. Imagine my surprise some months later, when I'm being quizzed by one of their own mechanics as to where I'd had this work done, I was informed that the parts used were not of the brand of my bike - a cheaper brand was used - and that the rim of the tyre in particular was "not fit for purpose" as it was not deep enough to accommodate normal branded tyres. I learned all of this only after I had a puncture and they couldn't fix it as the tyre wouldn't stay on! Keep in mind that all of this has taken me half a dozen trips out of my way to their premises. I would like to take a moment to inform you about the way in which all of this was conveyed to me. The owners of this place are really rather rude, inconsiderate and just poor communicators at first I mistook this for shyness. That mistake was evident when at one point I was told that they would "be doing you a favour" to put this right. They even charged me for the puncture that I had to return to them three times to get resolved. No apologies for the hours of my time that have been wasted in this ongoing mess. I do realise that there are happy comments about this shop and if you've got a small issue that just needs a new tube no doubt they'll fix that and you'll be delirious with joy at the quick turn around but they were rude to me, they put the wrong parts on my bike and in the end they just put another type of tyre on and didn't fix the underlying shallow rim issue. In short they have nothing but contempt for the customer who they have now lost due to penny pinching and poor customer handling. I intend to now take my bike to a competent player who uses the correct parts, someone who has the backbone to stand over their work (even if it doesn't work out) and fix it. Properly!

Great first experience. I didn't have an appointment but Antonio was able to fix my bike while I…read moreshopped. Will return!

Required advice and service on my bike before a long charity cycle. The lads had a great…read moreunderstanding and can give advice because they do it themselves. Suggestions have been made on maintenance and parts and they asked the questions required to perform the appropriate service. I had the bike back on the same day but I'll definitely head back when I need further services. Highly recommended.

Great service from Brian & William... Bought a bike a there a month ago. Mud Front Guard came loose…read moreyesterday and I only noticed on my commute home. Called in on spec and it was fixed there and then. Thank you. Seamus

Great bike shop on Pearse street. Good service and knowledgeable staff. The selection is not huge…read morebut good quality and their prices are reasonable. All in all a good retail experience. Apparently they are adding a coffee bar soon so you can have a coffee while you wait for your bike :-)