Met Joshua at the store. Really nice salesman. I told him that i have followed Heritage Boots for…read moreover ten years on Youtube and their website. This was my first visit to Austin Tx, so i came here to visit the store. Joshua helped me with sizing and he was absolutely correct with sizing me. Now i know what to order online or over the phone with Heritage. The quality of their boots is just amazing. The fit was perfect. I will get a pair before my 65 birthday. I recommend everyone to visit the store when in Austin. Joshua if you are reading this, thanks for the experience.

Visited Austin on a quick 24 hour trip, fell in love with a pair of boots from Heritage... the…read moreowner explained the vintage design and was very helpful. I was impressed but not ready to pull the trigger on the purchase. I grabbed a business card and after thinking about the boots for too long gave them a ring and they everything handled effortlessly. Excellent customer service and my boots are gorgeous.

They have all kinds of hot brands. No, seriously, like they will burn you…read more Besides the custom hat bar, limited edition releases, and free boot shines, the flagship store in Austin is special because they offer free leather branding where you can get initials or symbols on your items. No cats (yet) but they had all the letters, longhorns, hearts, etc. I got bats on each, courtesy Kennedy, the "brand manager". Bats. Boots. Battlestar Galactica. By the way, the drink they handed me told me, "Nice handmade boots- I like the lemonwood pegging" and I thanked it. And then the drink said, "Those have tri-layer insoles, you have good taste," and I was like, "Thanks again". And later my drink said, "Of all the soft premium leathers, I think goat suits you best- you look great" and it freaked me out so I asked why my drink keeps saying all these nice things, and they told me the drinks are complimentary.

I had purchased some boots for myself and got them personalized. Casey was the associate who helped…read moreme and she was amazing and so nice and knowledgeable about the fits and sizing. She also provided me socks to try on since I came in flip flops. It was the best value for your money as well because the personalization was free/included in purchase.

Love this place! Definitely recommend stopping by when visiting Austin if you want to support local…read morecompanies. Rickyann was super sweet and helpful!

Amazing quality and service! Can't wait to commission my next wallet given I lose everything…read more Terrific product and turnaround time.

Definitely the best leather worker around! Saved my sandals and bag. Made me a pouch and gauntlets…read more Super skilled and professional. Highly recommend!

I took a pair of Ariats I bought back in 2007 to get the heels and soles redone. I had some changes…read moreto the original look that I wanted, and Michael said they could get it all done. It took a few weeks, but I couldn't be happier. They actually fit better too. Thanks a bunch!! I recommend this place, hands down, and I'll be back in the futu

I took my leather Tory Burch boots here for repair of the shoe sole. The owner, Noel came out to…read moreexplain to me the various options I had and the price difference. He was really patient with my questions and was honest about what was not necessary to do. His pricing was very fair and it was a really speedy turn around time. He communicated with me throughout the process until I picked up my boots. His staff was great and his shop was quite nice on the inside. I will 10/10 recommend him to others and have other shoes that I will bring to him soon to be rescued!

Paul & Tammy Gibbs are truly first-rate professionals who proudly serve ATX, and who also take care…read moreof military/veterans. I contacted them on President's Day mid-morning and they fit me into their schedule the same day. They dropped me off to grab some lunch while I waited, and they even picked me afterwards saving me $ on Ubers. I mean, you cannot ask for better service and people to work with. I've been using Leather Memdors for 12 years now and I cannot imagine going anywhere else. I couldn't be happier with the dashboard work that Paul did on my vehicle! The craftsmanship is absolutely top-notch -- it honestly looks even better than it did when it came from the factory. The finish is smooth, flawless, and the color match is perfect down to the smallest details. What really stood out was the professionalism throughout the whole process. They took the time to explain everything, treated my vehicle with great care, and made sure the final result was nothing short of exceptional. If you're considering having your interior restored or refreshed, I highly recommend this service. It completely transformed the look of my truck and made it feel brand new again!

Took a leather jacket that had a lot of staining from a soda spill and it looks way better than I…read morethought possible. Thanks!!

Willie for President mural is a prominent mural on South Congress. It is adhered to STAG…read moreProvisions for Men. While I do not shop at STAG Provisions for Men, I can appreciate the mural and the homage to. I value Willie Nelson's contributions. Willie Nelson is a Texas‑born singer and songwriter who helped redefine country music by choosing authenticity over mainstream country music. After early success writing hit songs for others in Nashville, he returned to Texas in the 1970s, where his independent spirit fueled the outlaw country movement. With his distinctive voice, storytelling style, and lifelong activism, Nelson became both a music legend and a cultural symbol of doing things your own way.

Even though this store is located on South Congress in an area now primarily geared for tourists,…read moremy boyfriend still likes to shop here. He's a huge fan of their shorts, button downs, and shacklets. Some of the stuff they sell is kinda pricey. However, the quality holds up. They carry the latest fashion trends that lend to a timeless look. Pieces that can be worn for years. The store gets insanely busy and we find the best time to go is in the middle of the work week right around opening time. Bonus: Willie mural on the exterior of the building (on the side).

I gave Susie Temple $40 as a deposit on a $75 wallet on May 11, 2010. She has not responded to…read moreeither phone calls nor e-mail requests for the status of my order. It looks like filing a complaint is all that's left. Maybe I can help spare someone else from trying to do business with her as Rawhide Custom Leather or any other way. The irony is the link to the American Statesman article from Spring 2010 is still alive and all glowing about her services.

Dropped off a Circle Y breast collar to be repaired. 6 mos later and innumerous telephone calls she…read moresays she is moving and will fix it that week. She moves out of town and will not return the breast collar or my phone calls. Maybe APD can motivate her. Don't do buisnesss with this one!!