I'm actually holding judgment until I get more info, but my initial brush with these guys is not reassuring. My community's HOA recently signed a ten year contract for discounted cable/internet/phone service with Litestream. I wonder what the HOA was thinking beyond, "They're cheap and they say they do everything their competitors do, so they must be cool." OK. Step back. I realize that Comcast dominates the bundled cable market, but as a competitor, Litestream just seems weak. Per Litestream, my HOA is only the third community in SW FL to contract with Litestream, a Jacksonville,FL area based provider. It took them 8 years to even enter the SW FL market, so I am wondering what kept them away this long. If their ramp up in this community is indicative of future service, I can only hope that the same guys who "studied" this, are now asking attorneys about how to terminate a contract. In a proud letter from the HOA, it was announced that they gave use of what they called the Multi-Purpose Room (seriously, that's what they call it. Haven't heard that term since I was in elementary school) in the Clubhouse to Litestream so they could sign up resident customers. Appointments were required. I made an appointment, but their computer could not accept it during that call. I later got a call about another appointment, along with an excuse that previous appointment data was lost. After again failing to register my appointment, the caller said I could just show up anytime on any day anyway. I appeared with intention of learning about offered services and associated fees. When I asked what Litestream was using for an ISP, the staffer looked blank and said, "What's an I-S-B-D'? Not cool for someone supposedly selling Internet services.. I also asked if there was a fee acceleration clause in the HOA agreement, and was told that the Litestream Manager would call me directly about both the (ahem) ISPD thing and about 2) any expected rate increases already written into the HOA contract. I also left a voicemail on what was allegedly the Manager's number. No callback, Gee, so glad I didn't really have a real problem to solve. Hardly a good way to grab biz, Litestream ~ let alone demonstrate good customer service. For now, I don't want this crew laying lines in my backyard or anywhere nearby. read more

As far as cable and internet providers go you couldn't find one much worse. Litestream as a whole is not fulfilling their contractual obligation to me. From the first day I've not had access to their TV Anywhere service and no one in their organization can fix it. I routinely have internet outages during business hours on weekdays. They don't answer the phone or email. I can't get help and they don't seem to care that we're board members of the HOA that voted for them. If you're considering using Litestream as your internet or cable provider in your community please reconsider. They're cheap but certainly not worth the poor service you'll get. read more

MONTHS of connectivity issues and no resolution in sight. ONE technician that knows what he's doing (Jeremy). He diagnosed our problems and put it on their white board where everyone else has decided to totally ignore it. If you have other options for service in your neighborhood DO NOT USE LITESTREAM read more

If these guys weren't the only game in Palencia and fairly cheap I would not be a Litestream customer. Their internet is not stable, expect a serious outage every few months. That said inbetween the outages the internet works fairly well, it's pretty fast. Cable is fine but the equipment is ancient. I cured this by investing in a Tivo Bolt and then sent back my Litestream DVR saving about $20 per month. They have a bad reputation but the price is fair and when internet is up its not bad. If they ever cure the frequent outages it will actually be a decent place. The problem is that the outages have been a problem ever since they arrived in Palencia which is years and years back. read more

Litestream is the worst Internet provider on the planet. Their customer service(or customer no service as Mr. Howard calls it) is pathetic. I wish I had known before we rented this house that some MORON signed an agreement with these losers before we moved in. I'm renting in St. Johns Forest. Love the community for the most part, but this lack of an internet connection would be enough to keep me from buying. They are unable to provide a consistent connection and for someone that works from home it's critical for me. Two or three times per day the connection drops. I'm forced to restart my hardware based VPN device. I'm constantly being dropped from calls. I have called, and called, they sent a tech to the house and he said the connection to my home was fine, it had to be something in their system outside. He said they would send an engineer to look at it, never heard from anyone. I have now started calling each time it drops. I asked to speak to a manager, said they were busy and would call me back. Never got a call back. I verified today with the HOA they have a signed contact until end of 2015. They will still own the infrastructure after that so there is no telling when the problem will be resolved. Whoever signed this contact with Litestream should be fired and run out of town! STAY AWAY! read more

Come on Litestream. This is the 3rd time this week I can only get local basic channels. I really wish I could drop you guys.

If I could give a 0 I would. Part of community agreement that is finally up in December. Paying for high speed internet which has never delivered. Workers have told me that they can't deliver due to too many wanting. Cable and internet is down on average 3 times a week at the worse possible times. Broke down and got AT&T even though I am being told I have to pay til end of contract (which I didn't even agree to as previous owner did). Seriously run from this company. read more

If you need reliable internet this is not the company to have. I brought in another carrier because they are down all the time. As I write this they have been out almost 24 hours and I have a business to run. When they are working service is good but they are down way to much. read more

Have had this service since December 2017 It is the default service to my condo complex Since December there have been at least 5 outages including 3 major outages Their network is evidently single threaded everywhere Avoid it possible read more

We recently had a connection issue with our cable service. I called and Rachel King tried every way possible to see if she could identify and resolve my issue. In the past I have called Litestream for wifi service issues and Rachel was extremely helpful. Back to my recent issue. Rachel had Jeramy L. stop by to check out my connection issue. As in the past Jeramy L. was able to help. The issue was not caused by litestream but he fixed it anyway. Apparently, Jeramy L. is assigned by Litestream to the Palencia neighborhood. We read a lot of negative comments about Litestream on Neighborhood so they deserve credit when they provide extraordinary customer service. Jim M.. read more

This is the worst internet provider in the State of Florida! They know they have exclusive contracts with their communities and don't care about the individual customer at all. I have had a number of bad experiences with them. The latest is the slow speed and constant dropping of service. I pay for 100 megabits download and after a month of dropped service I managed to get a tech to the house. He replaced the modem and took a filter off the line outside the house. Got 100 megabits download. Great. Two weeks later they company comes through the neighborhood and makes some adjustment to equipment and immediately I am down to 24 megabits and dropping service again. I finally call for service and am told that it must be my wireless router. No, nothing changed here. Ok a week before someone can come back out. No discount for subpar service. No recognition of my 10 years of servitude to their company (no other internet providers but dsl). Got sarcastic responses when asking for a supervisor to call me tomorrow. If you have a choice, stay away!!!!! Far, far away!!!!! read more

LiteStream internet is down for the 2nd time this week. It has become too frequent this year & very frustrating not having other options where I live. read more

Every cable company has their pro and cons. Litestream service for me has been reliable and they are 100% local. I know if I call their customer service and call again I can ask for the same rep and I will be transferred to them, same applies to the techs that go out to my house. You can NOT get that level of service with AT&T, Comcast, or the other bigger companies. read more

If I could give them no stars I would. Terrible cable and internet in St. Andrews community. Sadly our community is stuck in a contract with this terrible company. Now they have us we get terrible service.DO NOT do business with this crook. He should be in jail for the quality of business he does. read more

WORST COMPANY EVER!! I am a resident in a very nice community called Saint Johns Forest in Saint Johns, Florida just south of Jacksonville. My family moved into this gated community in May of 2010. When we first moved in we were told that part of our cable was paid through our Homeowners Association dues. Our phone, internet and cable service was combined all in one through the Litestream company. It is now 2016, we have used this company for six long years. It has been an absolute nightmare. The cable and internet goes out on a consistent basis for no reason. The internet is extremely slow until a few years ago when the company supposedly improved the internet speed. Well, it not only cost more per month but we had to rent a new box and pay a monthly fee, needless to say the internet is just as slow. This caused issues for myself and many residents who conduct business from home. The customer service the company provides was terrible. Each time I called for assistance the only help or guidance I would receive would be an automated message or if a person actually answered the phone I was told to reset my system. On multiple occasions I would need a new cable box or router and I always received old or used equipment. Here is the worst part of this story. Litestream formed a contract that prevented other cable companies, i.e. Comcast, Xfinity, AT&T etc, from laying ANY cable/internet/phone lines in our neighborhood. Nice, right? So we have been stuck for 6 years with this sub par company. A majority of the residences in our neighborhood now sport the satellite tv dishes at their homes which are truly an eyesore. However, because of the CONTRACT they still have to pay their Litestream bill even if they aren't even using it because they are forced to pay their Homeowners fees. St. John's Golf and Country Club an extremely large community across the street from our neighborhood was in the same predicament that we were, however, their association was so large that they were able to hire a team of attorneys to sue Litestream and change the contract due to the poor service that Litestream provides. This letter may fall on deaf ears, but, I just want to make other communities aware of what my family has had to deal with and maybe, just maybe they won't make the same mistake. Please contact me if you have any questions! TracyLhooten@gmail.com Tracy Hooten Wife, mother and homeowner read more

New to the area, and have never heard of this company until getting it " free" with my house... I can't even get local channel CBS... I called today after trying to re-program, etc... on my own and get told , " sorry, they updated the channel lineup for 2016, but haven't given us the info"... Huh?? And I should have known they were going to be absolutely horrible, when the guide they gave is is from 2014!! Worst cable company I have ever dealt with!! read more

We moved from Palencia and boy are we glad! No more lousy tv service from LightStream!! Woo HOO!

If I could give them a zero, I would. I can't get half of the channels that they advertise and constant internet outages.

Been paying for upgraded 100Mbps service in 2 locations for the year. Finally complained about it and was told: "We aren't able to provide that speed to the number of customers that signed up for it." So, I asked: "Are we getting refunded for the months where we have been getting - at best - 12Mbps?" Answer was a big fat NO. Don't pay for upgrade. Stick with standard opt-in speeds... they can't even provide those. (25/5 is standard service) read more

This is the worst company. Their service reps are scripted. They are not up-to-date. They don't know what they're talking about. They're trying to improve things and I've spent over 10 hours of my time sitting with the rep installing and uninstalling equipment and swapping it out and doing it again and doing it again and doing it again. They are absolutely the worst. I would give them a negative number of stars if I could it's horrible it's worse than horrible. read more

Worst cable service provider I have ever had. If my HOA did not dictate that homeowners use Litestream, I would drop it in a heartbeat. Primary problem is that cable service is interrupted more than twice a month for 10 or more hours. Second issue is that although numerous channels are offered, even at the level above basic service, Litestream offers an extremely poor selection. Of the 4 PBS channels, for example, three are "Create TV" and do not air any current shows such as Downton Abbey, Masterpiece Mystery, etc. I will do everything in my power to make sure that our HOA drops its contract with Litestream as soon as possible. read more

Litestream gets an undeservedly bad reputation due in large part to the dissatisfaction that universally plagues cable and internet companies and they fact that they are the only supplier in certain communities. Initially, in our community Litestream was the only provider and we have plenty of service problems. However, over the years they have improved significantly and I believe the they are now equal to or better than their competitors and charge lower prices. We previously had service from Comcast for many years and their service was much worse that Litestream's. At least with Litestream you can get a live person to talk with if you have a problem unlike some of the larger companies. And, while not all their reps are experts, they do actually have people locally who can help on the phone or with service calls. They are not a perfect company, but they are no worse, and probably much better than AT&T and Comcast, which are two of the worst companies in terms of customer service in the country according to reports I have seen on the web. Litestream is generally a low cost provider with acceptable cable and internet service. read more

Litestream has been amazing since my community signed with them this year. They have followed through with everything that they have said they would and then some. During Hurricane Irma, I received a phone call by Melanie asking if our community was okay and to inform us that once power was restored in our community, our Litestream services would be working, as it never went out. It is refreshing to have a cable provider reach out to you and be proactive. Since the swap, we have clearer picture, faster internet speeds and the customer service has been amazing. I have been in constant communication with Melanie and staff and they really do go above and beyond for their residents. Thank you to the Board for making the switch from Comcast to Litestream! read more

Not sure how they are still in business or why our HOA renewed the contract with them, but at least once a week I have my cable and/or internet out for hours. No response when I email. Can't believe I am paying for this. read more

Incompetent and rude employees that don't know their job. I returned one box that wasn't working for a new one and they turned off a different box. When I called they told that the box was not authorized and had to pay $9.95 a month for it. I called back later and spoke to a supervisor and he reviewed it and was told that I was supposed to have it and it was turned back on. I've had 6-7 problem with my cable and was always misinformed but after and hour or two of aggravation the agreed I was right. I've spoke with neighbors in my community and they also had bad experiences with Litesteam. So buyer beware!!!! read more

This is the worst cable and internet company I have ever seen. I live in a very nice community of Palencia and am not given a choice for my service this is what we have to pay for in our community. The internet goes out for DAYS sometimes and they don't care. Tv service goes out all of the time, they don't care when you call. They repeatedly showed up at my door requesting access with no appointment because they say if there is a loose cable connection on anyone's outlet that it disrupts the whole system?? What?? When you call them they don't care at all because they get your money anyway. Both my wife and I have jobs that depend on a reliable internet connection, when it goes out for days, that translates to real monetary damages. We literally have to go somewhere to work. When you call your lucky if someone even picks up and when they do, you guessed it they don't care!!! Please write an honest review as I have done so together we can either make them start caring or lead the change for another provider in our neighborhood. Im upset that you have to even give them 1 star to write this review, they don't deserve it. read more

Missing first night of Democratic convention. Cable has been out for at least 11 hrs. now.

Worst internet service in St John's County FL! Thank goodness we don't have their cable service otherwise we would hardly ever have access to Internet or cable! read more

horrible, it is an insult for human being!!! it just stink. Last time we called them because internet was not working again and again... they told us the problem was our router, so We bought a 250$ router guess what!!! same problem, we called there answer Oh! well it must be the modem!! but anyway it is just all the time like that for internet or cable just horrible read more

This cable company just came into our community, Forest Park, Naples and we finally got rid of Comcast! What a change ! They built the entire community with no damage and their service is delightful ! Internet speed compared to Comcast is day and night. The pictures are crystal clear. read more

I live off of CR 210 in SJC, and Litestream was the only real broadband option in my neighborhood for many years. Outages became so frequent, I started keeping track. From October 2015 to November 2016, I experienced at least 11 separate internet outages. Some of those outages lasted for more than a day at a time. It was particularly embarrassing in June, when I had out of town guests staying at my house and we had no internet for two whole days. When AT&T began offering fiber service in my neighborhood, I was not surprised to see my neighbors switching to AT&T in droves. I'm not a huge fan of AT&T, but they couldn't possibly be as bad as Litestream. I pay more for my AT&T service, but it is worth it to have a much faster and more reliable connection. If you're stuck with Litestream like I was, be sure to get a credit on your bill for each outage. The only way to get them to improve their services is to hold them accountable whenever they fail to deliver. read more

After having this LiteStream for cable and internet service for the almost 2 years, I have to say I'm glad our HOA has chosen to switch to COMCAST. When we first moved to the St Johns county area in 2013, we experienced the MOST problems. Days upon days, which turned into weeks upon weeks of service interruptions. When you work from home, your boss out of state doesn't want to hear "My internet isn't working" day after day. My company had to resort to renting a hotel room so, I could use the internet to do half of my job. Being a case manager for an large company, I need to be able to reach my clients! Each time our problems were reported it always seemed to be an UNKNOWN issue, that took forever to clear up. Being told it was my router (in which it WAS NOT) seemed to be the common answer. Time after time, techs coming out to check the problem and calling the customer service number was a complete waste of time, other than to schedule yet ANOTHER appointment for their techs to come out and tweak our "whatever"! I do have to say the Jeremy (a tech) was the most helpful. But, being only one person that seemed to "Give a damn" that we were really being inconvenienced but, never were we offered a credit for anything, ever! I don't see any longevity in this company. Terrible customer service and nothing but problems. DO NOT USE THIS COMPANY! The only reason I gave them 1 star is because there wasn't any negative ones! TERRIBLE, TERRIBLE TERRIBLE!!!! read more