Stopped in Xfinity to return an old cable box and swap it for a new one. Went on a Saturday morning…read moreand it wasn't too busy, which made the visit quick and easy. As soon as I walked in, a sales consultant greeted me and asked how he could help. He was very friendly and took me right to the counter once I explained I was there for a return. He handled everything smoothly, pulled up my account, processed the return, and gave me a receipt. He also mentioned a few upgrades that could apply to my cell phone plan without being pushy. The store itself was clean and well organized, and the music volume was just right--easy to have a conversation without any distractions. Overall, this has become my go-to spot for returns. Always a smooth and hassle-free experience.

I called for a new remote. I received a remote Plus a Gateway modem. I returned the (new)…read moreextra box. 5 days later my service was deactivated. After 2 days (5 hours total) my service was restored. But when they reactivated my old modem My Service went up $12 month. Unbelievable. Horrible telephone experience. Horrible Chatbot experience. This happens so often, we're used to it. I guess I'll go streaming. They'll miss me when I'm gone

Thank you so much for assisting myself and family Top notch…read moreProfessional great sales associate Offed all I could have under family business by plan to save money snd continue to use a great network Please share this with your Regional sales associate manager. Sincerely Chris Novello Verision customer Saint John's Florida Thank you Bret ,,And the other men who served me on my Business Account Chris Novello Pressure' Washing Jacksonville Area Florida Veteran Owned Small Business 910-584-4171 Julington Creek

I have to say I am surprised by the lack of customer service we just received while visiting this…read morestore. Out of respect, I will not use the gentleman's first name, but suffice to say he was not centered on customer service, was short, and his response is borderline rude. It was almost as if you were being penalized for asking any questions. I had gone to a different Verizon location to get information and I felt that maybe it was time to make our decision, but based upon this gentleman we walked out.

I had them when I lived in Gainesville. The 5-gig service was lightning fast. Going so fast, you…read morecould get you where you needed to go before you even thought about going there. TV streaming was flawless, no spooling nightmares. No frozen screens. All smart devices worked great and for once the ring camera did'nt have a giant delay between the time of identifying someone and when I was notified.

Sidney was fabulous and explained the issue in detail and provided the resolution. A job well…read moredone!

I bought an iPhone 15 here approximately 30 days ago. I'm posting this review on Yelp because I…read moreimmediately reviewed them on their website but they deleted it that's why they have five stars and that's the only reason. I can't believe people are happy with the store, they are deceptive they are ridiculously expensive and the service is marginal. I asked for a receipt three times and was ignored and found out why when I finally got the receipt I was charged $120 for a "bundle" which Robert tried to convince me was a great price. They charged 40.00 for a charging cord that costs 11.99 at target and the rest of the necessary accessories were 3x the price everywhere else. He took advantage of me because I was using a corporate credit card and thought I wouldn't care. Do not go to the store and buy anything. I will report them to Verizon and bbb not that it will matter but I would like to save others from this headache.

My husband and I have done business with five different Verizon stores since moving to Jax ten…read moreyears ago. In March 2018, a new Verizon opened in the Avenues Mall (upper level, next to Ruby Tuesday) near our home. It has proved to be the best retail experience by far for our wireless communication needs. Store Manager Robert Lam, in particular, is always supremely helpful and congenial. As 60-somethings, who can require extra education and patience where technology is concerned, we sincerely appreciate this. Five-star rating for Verizon at Avenues Mall.

Jay Jenkins was so very helpful in getting the problem with my phone straightened out! I would…read morehighly recommend this location, and thank you, Jay, for all your help!

Dan took care of me with the best possible customer service you could ask aswell as so many…read moreproducts to choose. I came ten mins to close and was still happy to help me and stayed late as my phone is for work and was kind of an emergency either way I recommend this place high and especially Dan he will take care of you

I've been a DirecTV customer since 1997 and gotten discounts numerous times. Every time my bill…read moreincreases, ( which is quite often) I recently had a 12 month $30.00 discount ended and I called and talked to a representative that was difficult to understand and told I could change my package and there were no discounts available at this time! I told the representative that I was going to have to check around to see if I could get a more affordable provider and he said if I wanted to cancel my service, he would transfer me over to that department!!!! I told him I didn't say I wanted to cancel and when I found another provider, I would call back. It appears that DirecTV doesn't seem to care about retaining their LOYAL CUSTOMERS! It's really disappointing and a shame that it has come to this!! DIRECTV HAS A VERY HIGH OPINION OF THEIR PRODUCT! MORE SO THAN THEIR CUSTOMER!!!!

DirecTV Stream application is laggy and slow. Standard internet speeds will likely not support 4K…read more Now they've lost their contract with ESPN/ABC.. frustratingly poor performance

THEY STOLE MY MONEY! Pre-ordered the new iphone and they lied to me numerous times saying it was on…read morethe way but it never came . I paid cash and canceled the order and the Verizon customer service said that they would give me cash back for the taxes. I called the store and they will not give me my cash . They want to send me a check in 8 WEEKS !!! Imma have to wait 8 weeks to get my money back ????? This store is trash

My experience with this company has been nothing but exceptional. Such pleasant guys and so…read moreknowledgeable I have used them since I moved to Jacksonville two years ago. They are tops!

From the owner: Cut The Cord Jax LLC is an information technology company located in Jacksonville, FL. We…read morespecialize in cutting the cord and helping you find the most affordable options for your Internet Service Provider and Live Television while not sacrificing any of the quality you are used to getting with your corded TV. We also offer Streamed Television a wifi-based TV option that is only available through affiliates and has over 150 channels including premium channels. Check out our website to learn more and sign up for a demo and setup.