I purchase all my pool supplies there . They are very knowledgeable and very helpful when I have…read moreissues with my pool.

From the owner: Ohio's Only 2011 Gold International Award of Excellence Winner…read more Lowry Pools, LLC builds and services in-ground pools. Our family has been building quality in-ground pools for over 40 years. We were built on customer satisfaction and customer satisfaction is the driving force behind our continued success. More than 80% of our new pool sales are strictly referral sales--sold by happy customers! Quality and attention to detail is put into every pool we build ! We carry the strongest liquid chlorine in the market place, as well as selling our own 'Lowry' chemical line.

Kim the owner is an egotistical and arrogant individual. They are way over priced, insist you buy…read morean inflated years worth of chemicals in March or April to get free water tests and a discount on future chemicals (which you won't need because they sell you too many to begin with). Kim is rude and is not an individual that deserves any of your time or money. Avoid this place! (Unless you like being insulted by arrogance and giving your money to an ego run amok).

Owner is unbelievably egotistical. I have been a customer for 20+ years. Purchased a pool recently…read more Gave a review that was about their bad service (although the same review complementing their knowledge of water chemicals). Long story short, the owner refused to test my pool water, kicked me out of the store and told me never to come back. Her father and mother who founded the place are rolling over in their graves at what she does to long time customers. Avoid this place.

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

Elvis is an experienced technician and was able to quickly procure and replace the main pump in my…read morehot tub. Highly recommend!

I purchased a top-of-the-line hot tub expecting it to give years of enjoyment. Years down the road…read moreI noticed that what I thought was a mouse getting in under the bottom lip was really the wood rooting away. It was 7 years in and obviously been rooting for years, but it was out of warranty by 2 years even though water was getting in from the outside shell they wouldn't work with me. I talked to people in the hot tub business and they felt that they could have worked with us to get a replacement at a discounted price, but this is not what happened. I purchased a different brand. Do yourself a favor and purchase from a different company.

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

We had our pool installer cancel on us two weeks before installation. We were in a bind as we…read moreplanned to have our pool up by our son's birthday . Called Lake Erie pools and they were able to get us scheduled . Our yard was difficult to deal with but they made it happen. My husband still talks about how happy he was with them . We will always recommend for pool install .

They installed a liner in our above ground swimming pool and it has wrinkles and sagging liner all…read moreover the sides and the bottom, especially around the skimmer. We have sent several messages and they will not return my calls or emails. Very unprofessional.

My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

Mick was great! Figured out the problem right away. Worked very quickly and fixed it in an hour…read more Upfront with pricing. Didn't ask for payment until he was done. Very happy :)