I purchase all my pool supplies there . They are very knowledgeable and very helpful when I have…read moreissues with my pool.

From the owner: Ohio's Only 2011 Gold International Award of Excellence Winner…read more Lowry Pools, LLC builds and services in-ground pools. Our family has been building quality in-ground pools for over 40 years. We were built on customer satisfaction and customer satisfaction is the driving force behind our continued success. More than 80% of our new pool sales are strictly referral sales--sold by happy customers! Quality and attention to detail is put into every pool we build ! We carry the strongest liquid chlorine in the market place, as well as selling our own 'Lowry' chemical line.

Owner is unbelievably egotistical. I have been a customer for 20+ years. Purchased a pool recently…read more Gave a review that was about their bad service (although the same review complementing their knowledge of water chemicals). Long story short, the owner refused to test my pool water, kicked me out of the store and told me never to come back. Her father and mother who founded the place are rolling over in their graves at what she does to long time customers. Avoid this place.

This is a specific note of thanks to Kim, for her assistance beyond what I really expected. I…read moreneeded a pressure-relief valve for my filter and you had none in stock. Kim went to the extent of finding me a valve immediately. I was able to finish start up of my pool, just before leaving for a 3-week vacation. Without your assistance Kim, I would be right back at step one of opening, but three weeks later! Please feel free to publish this and share with your new and old customers, as a testament to my total satisfaction with your service; not to mention the routine help I get during the entire swimming season. Have a wonderful summer!!!

The Place, Medina is amazing. We'd like to give a shout out to their excellent customer sevice. Tom…read moreFaught was our Salesman. He was thorough and informative as we made decisions re: which Hot Tub suited our needs the best. His friendly demenour made it easy to ask questions and to have them answered in an easily understood fashion, and making a decsion to buy was a no brainer. The purchasing, delivery and installation process was seamless. The Place staff were/are always friendly and approachable. Tori Lambright's Spa Care class was fun. I learned so much and felt confident and informed after it was completed. Better yet, Tori and her collegues are available during business hours either in person or via phone to answer any questions that crop up after purchase. Tori is a Spa Care/Treatment wizz, and she makes taking care of our Hot Tub after purchase fun and easy. The Place will test water samples and advise further treatment needs, taking the guess-work out of spa care. We'd like to give The Place a huge shout out, and we highly recommend them to anyone considering getting a hot tub in the future.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

Everything was great when I purchased my hot tub, but unfortunately, the advice I received…read moresubsequently primarily benefitted Ohio Pools and Spas at my great expense. After several years of use, I inquired about having the tub drained as I was then not using. I was discouraged from doing that and was told that it didn't cost that much in electricity to keep it running, so I followed that advice. I just had the hot tub hauled away as both the controller pad and manual jet controller broke and the cost to replace/fix was too expensive. I received my electric bill after the hot tub removal and my electricity usage dropped substantially. The cost of the chemicals to maintain, replacement of the hot tub cover, electricity to run and eventual removal of the hot tub were all expenses that could have been avoided had the tub been drained and left for future use. Sharing this experience to save others from falling into this pitfall.

Austin was amazing with the initial response, came out to the house right away to meet in person…read more He was very personable and seemed anxious to start the job and then never got back to us with an estimate. This has caused us to lose time trying to schedule our project.

Didn't treat my daughter in law very nice..very un helpful. They bought a pool .and had you put in…read morea bathroom floor .they asked for help and you did nothing. You were very rude and unprofessional. You didn't even close the pool correctly..the wind the taking the cover off.

My hot tub sprung a leak and it was empty last Friday morning. I called Northcoast and by 1:30pm a…read moretechnician was out. Mick quickly found the problem, fixed it, thawed out my frozen outside water faucet with a hair dryer! and refilled the tub, all within an hour! I highly recommend Northcoast Spa & Tub. This is the first time I've ever used them, and three other places I called would not help me because they did not sell me my tub. The charge was also extremely reasonable!

Mick was great! Figured out the problem right away. Worked very quickly and fixed it in an hour…read more Upfront with pricing. Didn't ask for payment until he was done. Very happy :)