Incredible customer service every time. Got our pool here, always get all our supplies here. I…read morereally couldn't ask for better help with everything!

I bought a hot tub a few years ago from them. I called them to get it repaired this year and their…read morecustomer service is terrible. I needed a new cover for the hot tub and I asked that the customer service rep send me either an email or text with the manufacturer and price breakdown with the size I was quoted on and she refused to send it because I may price compare elsewhere. I have never had anyone deny to send me information on a product that they were trying to sell me, especially on something that costs nearly $1k. She was right. I looked elsewhere and I am not going back

I researched Hot tubs for several months. I finally narrowed it down to a plug n play from-then…read morewent to a big box store-There are two of them in N East Ohio, you know who they are. Neither big box retailer could tell me much about their tubs except for price and obvious things such as 1yr warranty but they didn't know how that worked or the fine print details, or anything about their service after install etc. Notable was that they did disclose that they "neatly leave the packaging / trash for the consumer to discard"- What?! Then remembered The Place in Medina, Ohio. So glad I went this route. Rex Brown was very knowledgeable, he answered All of my questions and concerns (that no one else could and other info. that I couldn't get online). The Place has a large inventory of Hot tubs. Like most stores, big box or small retailers they have a limited amount of Plug n Play units but more than most that I went to, and they carry the BEST plug n play model on the market: The Dream Maker and at an affordable price too. The difference with The Place and Big box stores, is that The Place knows their products and stand behind them! It is a family-owned company-(buy local). They have a repair shop on sight, their own repair guys/employees (unlike big box- once you get it home - after warranty-it's on you to get it fixed). The Place also carries any accessories, like filters and chemicals that you may need for your hot tub. The transaction was GREAT from start to finish, (no gimmicks, no delays, no bait and switch). The delivery and set up was quick and very professional; they left no trace of packaging material aside from my beautiful hot tub you would never know they were there! I couldn't be happier- I highly recommend Rex Brown and The Place in Medina Oh.

I just purchased a new Spa from the Place in Medina. Donerae was amazing to work with, in helping…read moreme find the perfect spa for my needs. Shawn helped to coordinate my trade in. Joe personally came to assess my yard for the care and logistics of the delivery. David, Charles and Michael did an excellent job removing the trade-in and delivering and installing my wonderful new Coast Spa Duoscape.

Kim the owner is an egotistical and arrogant individual. They are way over priced, insist you buy…read morean inflated years worth of chemicals in March or April to get free water tests and a discount on future chemicals (which you won't need because they sell you too many to begin with). Kim is rude and is not an individual that deserves any of your time or money. Avoid this place! (Unless you like being insulted by arrogance and giving your money to an ego run amok).

Owner is unbelievably egotistical. I have been a customer for 20+ years. Purchased a pool recently…read more Gave a review that was about their bad service (although the same review complementing their knowledge of water chemicals). Long story short, the owner refused to test my pool water, kicked me out of the store and told me never to come back. Her father and mother who founded the place are rolling over in their graves at what she does to long time customers. Avoid this place.

Perfect. I have never been disappointed I usually buy on line but Great Escape has a more…read morepersonal touch.

I stopped in the canton store today I want to give tony a big shout out for the excellent customer…read moreservice it was greatly appreciated what he did to help me with my pool greatly appreciated

Except for the nice lady at the counter, the rest are rude and don't want to help. Needed to buy…read morestuff and they didn't care to show me anything or help me figure out which product supplies to buy. Was also interested in making a big purchase but needed to get an idea of prices and what I'd need. They just wouldn't help at all. Like I was bothering them. Decided not to continue. This was two different visits and two different men. Not sure how this store stays in business. I will go where someone wants to actually help and sell something.

I was in the empty store for 1/2 before anyone approached me! There were 3 male salespersons…read moresitting and chatting at a table. I tried to make eye contact to receive some help, but they ignored me. Finally, Andrea, a really nice salesperson approached me, and was very professional, knowledgeable and kind. If it weren't for Andrea, I would have left the store and would have never done business with them again. I can see how they lose a lot of business because of their bad customer service. Do better!

After trying to trouble shoot over the phone, the technician came to the house as scheduled. The…read moreonly thing wrong was that my clock had reset and that's why my tub was running when I thought that it shouldn't be. He could have told me anything he wanted and in likely would have paid to have it fixed. Instead, he educated me, charged me for the trip (as he should have) and left with a smile and a handshake. They have my business!!!

I called spa direct with a problem I was having with my hot tub. Spoke with Steve and and Ralph…read more They both went above and beyond to try to help me . They were more than helpful help figure out my problem. You just don't see that kind of customer service these days. I was very impressed with their knowledge and service. He helped troubleshoot the issue by phone. AND it was past their closing time. Unfortunately, I purchased my tub from a company in Columbus. They sent a tech (in the loosest since of the word.) and charged me almost $700 to come and check it out. they replaced a fuse and off they went. Needless to say, a huge waste of money. I will give all of my future business to Spa Direct and credit is to Ralph. He is very knowledgeable and more than happy to help. Great Job!

Love this place!! It's one of the best pool places around especially when you have questions on how…read moreto do anything with your pool, especially chemicals. Every time I call in to ask any questions they answer them all and are very helpful. There chemicals are so easy to use as well, I've bought chemicals from other places and the way they describe how to use them was ludicrous. This will definitely be the only place I use for all my pool needs. Just wish they were a little closer to me.

From the owner: With over 50 years of experience, The Great Escape is the region's largest home leisure showroom,…read morehelping families turn their home into a relaxing getaway.Visit us online or in one of our retail showrooms to shop a huge selection of outdoor patio furniture, hot tubs, above-ground pools, pool tables, game tables, saunas, and more. From backyard entertaining to indoor game rooms and wellness spaces, we offer top brands, expert guidance, and professional delivery and installation to make it easy to enjoy more time at home.Whether you're upgrading your patio, adding a hot tub, or building the ultimate game room, The Great Escape has everything you need to relax, play, and unwind. Escape your everyday. Shop The Great Escape.

I am a former employee the entire environment is catered towards people who don't do their job,…read morethere is no communication between any of the supervisors or office members, the pay rate is low and when it comes to raises they refuse to give them out or give some excuse that does not pertain to the work you do as to why they can't give out raises, they fired me after giving me a single write up and told me they would train me which never happened so overall Ohio pools and spas is not a good company to work for l would recommend other jobs that will treat you better and value you and your time more than they will.

They never answer the phone and take forever to return the call. I ended up driving there and they…read morewere absolutely no help at all! Sad thing is i have been a customer for years!

Rude owner. Go anywhere else for pool supplies. The owner is so disrespectful that the experience…read moreis awful.

Super nice guy. Let me know exactly what was going on with my pool, told me what I needed, then…read moreeven threw in a free bag of pool shock. Carried my items out to my car for me.

The staff is always friendly and very helpful. They always are kind to my dogs, too! Today,…read morehowever, and my last visit, was wrought with frustration. The cashier was not well-trained and stumbled on ringing up the people in front of me, then had to call back-up to help her with my purchases. She left in the middle of my sale and had the other employee finish. There was a line of about six people by then. Other than that, the staff is always very knowledgeable and courteous.

Total fan of this Ace Hardware because of their expert staff and excellent customer service…read more I've been to this location just a few times and other than today I knew I what I needed and finding it wasn't complicated. But today I had to fix a plumbing issue and needed expert help. I took pictures of my plumbing issue on my phone and went to Ace with the hope that I could show the pictures to someone and they could help, not expecting much though. I found the first employee and shared my pictures and issue to her and she sent me to their "resident plumber." Wow! This guy knew exactly what I needed to fix my problem. From the pictures I showed him he diagnosed my problem and showed me the parts I needed to fix it until I can get a plumber to ultimately fix the issue. This guy was an expert. And Ace had what I needed. Then I went over to look at the yard items and found a small bird feeder. A staff member saw me looking at the feeder and voluntarily told me that most of the feeders and related items were located at another location in the store and pointed me in the direction. She didn't have to do that but I'm glad she did because I would have not known about the location.