Perfect hometown hardware store. Employees are super friendly and always helpful! Prices are about…read moreaverage for small town store a little more than big box stores but fair.

Update review: my grandparents dropped off a wooden screen that needed repaired about three weeks…read moreago. I've been hearing about this screen since then and today my grandma said that she needed to see if it was finished. I told her I'd go down to see if it was finished and get it for her. Walked in and was asked if we needed any help. Told the man we were there to pick up a screen. Some kid went in the back and said it wasn't finished. We asked when it would be finished because it had been here awhile, and we were told that the guy who does the screens only comes in on weekends (and he might be on vacation right now), and that he usually puts the aluminum screens in front of the wooden ones because wooden ones are such a pain. Okay, so what I'm hearing is that I clearly need to take it someplace else. We said we'd take the screen back and the man said he'd call the screen guy. After his call the man goes, "we'll there must be a lot of grandkids because a grandson was here yesterday and asked for the screen and we told him Saturday or Sunday." (Yesterday was Saturday, and today is Sunday. Also it's not your business how many grandkids my grandparents have?) He said he would give our grandparents a call today when it was finished. I can only pray that that'll actually happen. My point is: my grandparents will probably continue to shop here because they have for 30 years, but I won't be coming back. (The bird bath I was going to buy? Forget it.)

Shit service, slow and dumb employees. If it isnt spelled out, they cant help…read more If you like to spend close to double, this is your place. As for the name brand stuff? Proud owner and user of stihl equip, you would be hard pressed to find an actual dealer who can fix, incl tune-ups, stihl, i would not trust this band of morons to sell me the correct part -and i say this bc they dont sell stihl brand priming bulbs. Avoid, unless you have plenty of time and cash.

Even though today for my errand I was just running in here to get trash bags the staff was very…read morefriendly and polite and the store was very clean and well stocked I always enjoyed coming to this Ace Hardware as the staff is always fun to talk to and they are very helpful I would definitely recommend this Ace Hardware down on Manchester Road in the Acme Plaza or I think it's called Portage Lakes Plaza I will definitely be back to the store for future stuff.

Without a doubt, the best hardware store in the area. Not a big box store, it's a real hardware…read morestore. Outstanding service & knowledgeable staff.

You cannot get better customer service or advice from the knowledgeable and very helpful and…read morefriendly staff. They take the time to find the best solution for your situation even if that isn't the most expensive product they have to offer. I am very impressed with the honesty and genuine care they have for their customers. I will definitely be back whenever i need more supplies or tools.

I have been shopping at Hoffman's since moving here and restoring a house. I have spent…read moreconservatively $5,000 over the last year. Mt kid's loved going there. But over the last few months I have seen a real downturn in the friendliness of the staff since a change kf management happened. Today my kids were with me, and they were trying out all the chairs and exploring. This is normal. Twice a week, and some of the staff even know the kids by name. Today, a staff member there came over and told me "Are these your girls?" To which I responded "Yes" to which he then said "I'm not watching your damn kids." This was the last straw. I'm done. And i will be driving 5 more minutes up the road to Lowe's.

I always get good help and service in the store. I'm usually greeted quickly and directed to the…read morethings that I need. Can't begin to count the times this place and the workers have saved me time frustration and money.

Great selection of tools, hardware, and supplies. They even have food items and clothing. There…read moreare full scale homes built inside the store so that you can see how different kitchens, cabinets, and appliances will look. Incredible two story store! Well worth the trip. There is something here for everyone.

Bought a gallon of Clear conversion varnish. This is a $159 a gallon product. Ended up not needing…read moreit. Unopened and unused(stillin the box they shipped it in) and they dont take returns. If I had purchased this at any store, they would allow me to return it. Buyer beware, purchases are final when it comes to any paint, varnish, stain, etc.

Stopped by to get a hammer. The service was excellent. If I lived close by it would buy all of my…read morehardware needs here. The supply of some tools were lacking but I own a small business and you can't stock everything. If you need something specific, call before you go!!

Very Pleasant and helpful staff . They ordered some hard to find chairs for me and the order…read morearrived quickly .

Very helpful staff. Great place to fill up propane tanks at low cost and a good selection of…read morelandscape and garden necessities.

The cabinets and countertop were beautiful! Too bad they recommended Ron Sterner construction and…read moreconsulting! He walked off without finishing my kitchen and walked off with my material we paid for! Going to court!

Walked into their "showroom". There were at least 5 employees and no other customers. No one…read moregreeted us or asked if we needed help. Never been to a business that was more unwelcoming. If they are this unprofessional with walk-ins, can't imagine what their customer service would be like once you are under contract. On an up note, glad we didn't waste anymore time with them, as their products on display were of mediocre quality and workmanship. Now, we understand the multiple negative review posts. Will find another merchant to handle our big project.