I don't normally care to write reviews, but the support I received from the Boulder ListenUp staff was truly *beyond* exceptional, and in technical and non-technical ways. In my case, I was trying to mate vintage stereo and home theater equipment with some of the latest technology, and in two different rooms of the house. This required a *lot* of consultations at the store, and then testing at my home. Todd Philips was more than patient, and really friendly, in fully understanding what I wanted to do and helping me to find the right sound and equipment - both at the store and then trying it at and adjusting it at my home. He was truly generous with his time, knowledge, explanations, recommendations, and then repeated on-site assistance; working with me to experiment with ways to match my vintage vinyl audio-enhancement equipment (over 45 years old) with my requirements for computer and home wireless, and subwoofer integration in my music room. Then he was able to integrate the new TV, Blu_Ray and amp systems with my need to have stereo music access PLUS movie surround-sound all in the entertainment room - with different sets of speakers from sources on different floors! On top of that, this all was complicated by issues related to tariffs and shipping! Store manager, Autumn, was exceedingly accommodating in this regard - even loaning me comparable equipment so the music never stopped. I'm loving my new setup sound and capability, and I absolutely could have never done it, I mean it, without Todd's and Autumn's support. BTW - I don't live in San Francisco, not sure how that got there. I'm in Boulder, CO. read more

I've shopped for all of my electronics at Listen up over the last 3 years and have nothing but positive things to say. I live in Estes Park and frequent the Boulder store. I've found them to carry the highest quality of products, a good selection and also by far the most knowledgeable staff I've ever found at any electronics retailer by a mile! They also carry products not to be found at whatever "big box" chain store you might frequent. I actually asked about something I didn't know existed but thought should and sure enough, I now own something called a Buttkicker. Bob the Manager at this location, though he didn't stock it, knew of Buttkickers which are low frequency generators that can be mounted on a nice recliner's frame. As Listen Up also carries some theater seats for home use, I had them add one onto a nice recliner I bought there and it's unreal. Talk about feeling the Bass! The whole of the leather on the chair turns it into a giant subwoofer and you get to vibrate right along with your favorite music. All in all, I can say I've been very happy with everything I've bought from them and the only piece of equipment that seemed to be defective over the course of a year, an amp I bought, well LU helped me to get a new one for free from the manufacturer and they replaced what I bought with a newer unit costing 50% more at no charge to me. Without LU's help, I seriously doubt that would have happened. I can't recommend anywhere I've ever shopped for stereo that even comes close to the service I get at Listen Up! Mark Hodges read more

ListenUp is the best audio/video store in the Boulder and Denver area. They sell the best equipment at the best price. The biggest misconception about ListenUp is that they have high prices. In actuality, they are competitive with all the discount stores. But what sets them apart is their service. Today was an example. Last night I broke a cable on my television and lost reception. Knowing today is one of the best days for college football and that today is also a holiday, I was worried I would miss all the bowl games. I called ListenUp first thing this morning. Gordon (who is in the middle of moving today) dropped everything and came over to diagnose and fix the problem. The picture on the screen couldn't be clearer and I'm looking forward to watching Wisconsin vs. Oregon later on this afternoon. Thank you ListenUp and Gordon!! Susan read more

Jon Lambrecht was outstanding! I met him at the door saying something like, "I don't know what I need done, it's all a mess." Jon made me feel at ease, and jumped right in to see what he could do to make things better for my A/V situation. Jon prioritized his small available window very well, since it was clear I could have kept him busy the entire day. His work was done to perfection - Thanks, Jon. Oh, and by the way, I called ListenUp the next day to report that I messed up some of the wiring that Jon did. Oops! Jon called me back right away, and very patiently talked me through what I did wrong. Folks, this is above and beyond great customer service. I have been working with ListenUp for about 15 years. I'm moving to the Caribbean soon, and I would take the whole company with me if allowed. read more

I went into this little store expecting the worst, especially after seeing the other bad reviews on Yelp... But I can't complain! When I walked in the door, I was greeted by a guy, maybe a little younger than myself, which was surprising, considering most true audio store only have old men working there(not that this store is free of the needed sages). I wasn't looking for a $100k audio system...just a nice table top system with Bluetooth streaming and some headphones. Todd seemed to get it, and kept me around my price range without trying to upsell...he felt more like a guy that just wanted to show me some neat toys! After doing my research before hand I knew he wasn't blowing smoke. It was just a positive experience and now I am hooked. Not sure what to buy next, but I know where I'm buying it from. read more

I am surprised by some of the other Reviews on this site. I have always been greeted warmly and enthusuastically when I come to the store. The staff has always been helpful inspite of my esoteric tastes in Hi End gear, especially tone arms and cartridges. Bob the manager has been very patient with my endless questions. These guys are all long time enthusiasts and love what they do. The store events are always informative and I have always been surprised how they attrack so many industry legends to such a tiny store. Even though I could never afford most of the bleeding edge stuff they have available it is always great to see whats out there and to hear from the designers. It's awesome to have a local srore that understands vinyl and analog gear! read more

Boulder Listen Up Store -- NOT RECOMMEND!! I agree with other reviewers of the Boulder store: the staff does not have any interest in providing good customer service. This was especially true after I purchased equipment and then had a question on setting it up once I got it home. The staff made a very limited attempt to help me but gave the impression they would really rather not help at all if they could get out of it. You would expect much better from a high end hi-fidelity store that sells at premium prices but it seems once they get your money your on your own...no different from buying at an online store. Extremely disappointing experience and would not go back to this store. I cannot speak for the Denver or Colorado Springs stores. read more

My wife and I have had the pleasure of working with ListenUp on several occasions during the past 30 years. We recently had the opportunity of working with Andy Nizzotti at the Boulder ListenUp location. Andy was a tremendous asset when it came to the design and install of our home theater project and the design of a two-channel audio system. Due to Andy's product knowledge, the entire process from start to finish was seamless as Andy was patient and helpful with every aspect of the project. After the install was complete, the system training /orientation and site clean-up were well beyond our expectations. Andy Nizzotti and Listen Up will always be our first choice with regard to home electronic services. Pem E. read more

Everything went smoothly, from the first contact through chat online with Scott, to the experience with the salesperson, Andy in Boulder. Both were knowledgeable and helped us choose the right tv for our needs. The Installation was perfect, with the two young men, Jareth Michael and Steve Valdez, who were extremely helpful and super knowledgeable. They explained everything in detail and went a step beyond, even helping my husband sync his hearing aids to the tv! They also recycled the old tv and sound bar for us. I would highly recommend ListenUp to anyone who wants excellent customer service and a price guarantee that cannot be beat! A first rate experience all the way around. read more

The service & installation department is what makes Listen Up number one. Great products at competitive prices. What's not to like? After I ordered a home theatre system for my new house, I price shopped both online and Best Buy. The prices from Listen Up were same or lower with no hassles. The installation team respected my brand new house, worked fast and efficiently, and cleaned up everything perfectly. When the cabinet I'd chosen didn't work in the space, they took it back without complaint and replaced it, even though it was a custom ordered item. read more

Andy Nizzoti thanks for helping me finally updated my old stereo receiver setup to Sonos! Sonos WPC Zone player in the living room along with a wireless Sonos subwoofer filled out the sound from the 4 B&W speakers I got from ListenUp a few years ago. Two wireless Zone speakers, surround sound, to match the Sonos Arc at the new TV completed my system. Patrick did all the installation and adjustments, showed me how to work it all and gave me all his tips on using the new equipment. I can rock the whole house now! Thanks guys, John read more

Listen up has been taking care of me for several years now. They are the right balance of quality products and service without ridiculous pricing. The technician we regularly work with is Pat and he is excellent- polite, professional and knowledgeable. I like their service so much, I had them come to my second home in Vail to rework the mess that had been created by a company up there and they did an equally great job in Vail as in my Evergreen home. read more

Thank You! Pat was awesome! Pat was very patient and was able to help me resolve the problem over the phone by giving me step by step support. We are very please with all aspects of working with ListenUp. You are the only ones that we will turn to for audio and video needs. The big box stores do not come close to matching the support, the quality and value you provide both in the audio and visual equipment sold and the service provided. Robert read more

Mine was a small job, but one done efficiently. The technician, Pat, was quite pleasant to have around. He took the time to show me exactly how everything worked and made sure I knew how to operate it before he left. I chose ListenUp not only because of their excellent reputation, but also because of the extensive work (a big job) they had done for my late husband and me. They know their stuff, are helpful on the phone, and 100% trustworthy. read more

David is excellent and solves issues, His knowledge of product is outstanding and he shares his knowledge in a respectful manner that is engaging and understandable. Very friendly and is an active listener to ideas and thoughts. David is one of the reasons that I buy equipment from Listen Up. Please pass on our THANK YOU to David. read more

I've only dealt with one salesman from ListenUp, Boulder--Gordon. I didn't spend much money but Gordon was extremely helpful; he even came to my house, adjusted my TV and hooked up my Blu-Ray player and my cable box. If I ever needed more equipment or a larger system I wouldn't hesitate to go to ListenUp. read more

Great place for all your audio and video equipments. Very professional! Service technicians Steve Valdez and David Spear were awesome! They did an excellent job by wall mounting my wallpaper TV and it now looks great in our living room. I higly recomment ListenUp to my family and friends. read more

Dillon and Andy worked with me and extended good old fashion customer service for the repair of a speaker. Dillon did the repair in-house and the speaker sounds great, noticeably better than before. This level of service from them is not typical these days, and it is most appreciated. read more

Steve and Andy N. are very helpful, professional, and friendly. They were able to work with our old setup, updated our Control4 system, and installed compatible, upgraded components. We are still getting used to all our new equipment, but we love the sound and picture quality. read more