I cold-called uBreakiFix, desperately in need of assistance from folks not from the analog world. I spoke with Quinn, told him my issue, and he said to come on down to the store and he could help me purchase & download correctly updated software I needed after my license for MS Word ended yesterday in the middle of a huge book project. Quinn was SO friendly and helpful. He took me through the process I needed and I successfully have the updated software I need to continue. I cannot say a thing negative about my first time experience with uBreakiFix. I recommend uBreakiFix, wish them success, and am grateful to Quinn for getting me in and out of there fast!!!!! read more

The worst tech repair shop in Boulder. Charged me $60 for a diagnosis, kept my laptop for 3 weeks with no updates, and when I went in to check on it that had gotten zero work done. Customer service was horrendous between the terrible AI voice assistant that takes your calls, the complete and utter lack of any form of status updates, and the technician who didn't look at me and stared at his phone the entire time I was in there. When I finally got my laptop (still broken of course) they said that they would give me a refund for the diagnosis but they didn't have an estimate on when that would happen. It seems like they don't the status of anything that goes on in there store. Would leave 0 stars if it was possible. They should feel genuinely ashamed by how they treat their customers. read more

After waiting for a month for a part to come in for my computer after it came in, I was supposed to be next in the queue. Have the computer repaired and put back together. After three days I went and picked up my computer and was told that the reason why they couldn't get to me is because they repair phones mostly in this location I will never take anything back to this store ever one star read more

I was thinking I needed to replace a charging port on my IPhone and they helped me find out that all I needed was a clean of my charging port!! They cleaned it for me, didn't charge, and helped with a smile :) read more

Rude salesperson on 5/18/2026. Even though I quickly got that he could not help me due to a misunderstanding with an insurance company, he seemed to not really suggest any kind of solution and just vented. Could not leave fast enough. read more

The repair was good, with a third party part - not an apple part, however you need to be aware they split the billing, part for the repair, and a second charge to sign you up for a reoccurring charge for Asurion Protection, an "insurance for up to 5 devices" however that works!!! So the charge monthly is $39, I didn't realize the salesman's quick words were talking me into this deal until I saw this reocurring charge on my bank. balance. Beware, make sure you know the repair cost total before agreeing to the repair. In my case I didn't cotton to this until I had paid this monthly charge 3 times. They cancelled the coverage but only refunded the last charge. So the repair cost $54 plus $78. My loss I hope informs you of the pitfalls to getting phones repaired at ubreakifix. Ciao friends! read more

I have gone here many times and they were great. They have new, almost illiterate staff working now, regretfully. I had the most disgusting, abusive victim blaming "customer service" ever. I paid for and dropped off a Macbook Pro and checked the status three days later, the staff said "you dint purchase the Asurion, so we didn't get to it." The staff's tone was gruff, curt and defensive and I said "I dont feel comfortable with your tone, don't touch my computer." I called today and tried to file a complaint, and a second woman said "that is a really good employee and we have never heard any complaint." I said you are not hearing me and all have treated me awfully and the woman then raised her voice and said "we think this was all your fault." She then hung up on me! Unbelievable. I called back to file a compliant, and they still have taken payment and have my laptop in their possession. Then the original abuser got on the phone and yelled at me saying that his mistreatment was my fault, I said you sound like an urban troglodyte. I stand by my assessment, please be careful with these people, they have hire awful, unprofessional, abusive staff and then double down with abuse. I will work to see that these two are replaced, and if so, I will write an update. read more

Needed my charge port cleaned out because my charger wasn't staying in. The cleaning was fast and now my charger works great

DO NOT BRING YOUR PS5 TO THIS LOCATION. I was up charged on an hdmi port with cleaning included and received the playstation back still dirty with several screws missing. The employees are unprofessional and it is extremely difficult to receive a estimated time of repair. Literally bring your Playstation anywhere else. read more

It says, "Best Computer repair services in Boulder, CO, guaranteed! Call 303-443-1235 and schedule your Computer repair today!" Nope, bait and switch on useless repairs. Go elsewhere. read more

They were rude to my son, who's phone it was. They called to see when we were dropping it off. I told them when and that I was in Ohio. He drops it off. They call me and tell me its done. I tell them when he will pick it up. But they call me again the day he's going to pick it up. I told them he would be there on his way to work. The second time I've told them this. So when he gets there, they wont let him have his phone. Maybe he didn't have the receipt. I don't know. But because he didn't have my number, they wouldn't let him have it. They'd already called me 3 times. Why not a 4th to confirm with me? Nope. He had to go back the next day! Unbelievable! read more

The tech at the desk was rude from the moment I walked in the door. I said I have an appointment at six but I'm a little early. He snapped: well, we close at 6 so I'm not sure how you got that appointment. What do you need? I said a replacement screen. He took one look at the phone and said that will be $99 plus tax and that will be done by Tuesday. I asked $99. I got an email when I made the appointment they said $49.99 or less. Mr. Grumpy barked: I'll need to see the email you're talking about. I found it and showed it to him. Mr. Grumpy smiled to deliver the news: that's for an original SE, you have blah blah blah. It's $99 plus tax. So I can get a new screen at Apple at the Genius Bar and work with employees who are nice AND efficient AND actually want to help customers? It's nice to support small business and local. But in this case, that's a big no. If the store is short staffed and Mr. Grumpy usually fixes the phones instead of managing the front desk, he should stay behind the scenes. read more

I love this shop. The service is friendly, knowledgeable and for me recently very quick. My only complaint is that on their credit card receipt there are two or three dense paragraphs of an agreement in tiny tiny tiny type that one signs by defaut when signing the credit card receipt. I had to ask what it said and the guy summarized it by saying "since you brought in your own part the work isn't guaranteed." Fair Enough. Glad I asked. Also, really? Is that all it says? Oh and the booking phone number is some main office and twice I booked appointments through them that were not on the books at the store. read more

uBreakiFix by Asurion - Electronics Repair Near Me - Boulder, Colorado

Would put zero stars if it was an option!!! I brought my macbook pro in for minor water damage and was told after the $60 diagnostic fee that they would be able to fix it for me. After leaving it with them for about two weeks I went to collect my computer and when I arrived home the tried to turn it on I found out that none of the keys on the keyboard worked, my touch-bar was broken and the touch ID sensor didn't work. I brought it back to them the next day and they said sorry and went to fix it. I finally got it back after at this point about a month and a half and 3 days later it stoped charging. At this point I was done and brought it for some real care at the apple store just for them to tell me that UbreakIFix fried my logic board, put in aftermarket parts I did not authorize and that my computer was missing 80% of the need screws and cowlings. I gave UbreakIFix a call the next day and was told "You need to talk to the district manager" with no date of when he would be in and no phone number to call. About a week and a half later I finally called when he was in and had a normal conversation with him. We settled on me bringing my computer back and them fixing it. I brought it in and was told that they can't put the screws back in because they lost them and that they could not order more. They finally made my computer charge again just to have it stop 3 days later again. At the time of writing this my computer is much more broken then it was when I first brought it to them and this "repair" has taken almost 4 months at this point with no end in sight. DO NOT USE UBREAKIFIX IT IS A SCAM. read more

Samsung S7 smartphone--charge plug would not stay in. Made appointment online, showed up ten minutes late. He greeted me in a mask, safely, took my phone, went in to get tweezers, and extracted the dust bunnies. He could have replaced the charge port, and got away with it, but he correctly diagnosed and fixed it easily. Tested it and sent me on my way. Best and worst of all, no charge. While I totally dig a free repair, you're not going to stay in business that way. And I want you to stay in business, as I'll definitely go back next time I need a phone or computer repair, and I want you to still be there. read more

SCAM. On 4/20 I brought an xbox controller in and paid $40 for diagnosis. 20 days later on 5/10 I was told it would be $159.99 to repair. A new controller is $116. read more

Broke my Pixel 3 XL lens and cracked the back glass. Got both replaced for $100 within a day. They gave good estimate too.

Don't go for Apple products, waste of time. Was sent to this place by Apple in Boulder and they said they no longer work on Apple products. It was also interesting that they have a carnival style wheel to win a prize if you leave a good Google review. I would suspect this place will be out of business and less than six months from now. read more

uBreakiFix replaced the shattered screen on my Motorola Edge+. I did not think this kind of thin phone with a curved glass could be repaired but Devin did it. Now the phone is as good as new. Thank you guys! read more

Found these guys on the web & since they had the lowest price to replace my iPhone 6+ screen, I went there. The tech immediately told me he didn't think my screen was broken & proceeded to remove the glass cover installed with my case. He gave me a couple of recommendations on protecting my phone, put it back together, and handed it back with a smile & no charge!! He could have easily duped me but he was honest & very nice. I will be taking all my phones, tablets, and computers there in the future. read more

The people here are both nice and competent. A great combination! I came in to the store in a bit of a panic. I was leaving town the next day and the charging port on my phone wasn't working. They started working right away and were done within just a few minutes. They didn't even charge for the service. While I was waiting, I noticed that they offer a phone detailing service that includes charge port, screen and camera cleaning. You can bet I'll be using that service in the future. read more

We got a new screen put on my sons iPad last week. Admittedly it was very damaged, but i was told that they would be able to fix it, it would be additional cost for the extra damage. When i picked it up, i immediately went home and when our son started using it, we noticed the screen was not working on one column. It was late, so i called the next day to let them know and ask about it. He told me to bring it back. It was a holiday and we had plans, so i was told to just bring it when i could. I took it back Monday, which was my first opportunity after a holiday/birthday and baseball tournament filled weekend. The employee recognized me, and when i showed him what wasn't working, he picked up the iPad and immediately said, "oh this is more bent." I said no, this is how i picked it up. It had either been lying on a table or in a case. He took the iPad to the back, came back and essentially told me it was a very fragile device and i could pay for another new screen but he couldn't recommend that. WHAT!?! I asked how this happened since this was how we picked it up. What more was i supposed to do? i noticed it immediately upon arriving home and since they were closed called to inform them the next day of the issue. It was not damaged any after picking it up from being "fixed." He said, "oh the case may have done it." If the iPad was that fragile that a case could've bent the iPad more, this should have been communicated to me upon picking it up on Wednesday, or maybe they shouldn't have told me they could fix it and charged me $260. The employee was very condescending and basically said he didn't believe me because they "would've tested the iPad thoroughly." I made the mistake of not checking every function when i picked it up, so proceed with caution in using this company! I'm out $260 for an iPad with a screen that does work fully and experienced some of the worst customer service of my life. read more

I called in too see if they could fix my PS5. No problem. After a few days I went in and Chad had the Playstation ready. Great job. Thank you. read more

I have had three experiences at this. Location. I ran over my phone and they replaced the screen. I waited 3 full hours for that. I was told my home button was busted. They had to order it and I went back to have it installed. It was wonky feeling and I called them about it. I was told they would look at it but the wait was going to be significant. I had to go elsewhere and I found a great guy at a kiosk in foothills mall. He said he would bet money that break sliced into the button cable. Sure enough he opened my phone and the replacement button (not even an iPhone button). The cable was cut and taped! Avoid this shop and go see Jay at foothills mall kiosk near the sporting goods store. read more

This man deals with a popping store and was patient, diligent, helpful above and beyond normal expectations-don't steal from people's stores, you are hurting us all especially one who works to stay open and provide services needed-one hundred stars for this shop!!!!! read more

Great staff and service. Helpful, smart, honest. Fixed one item and then was honest that another isn't worth fixing so very appreciative of that. read more

I called and got an appointment for an expensive stereo receiver diagnostic. I was clearly speaking with someone in the Phillippines. Not very easy to understand. I made an appointment for somewhere between 6-6:45 that evening for the Boulder depot. I could tell this woman was reading from a script, and not really listening to my questions. I arrived at 6:30. OPEN sign illuminated. Nobody inside. I called the number, on hold for about 10 minutes. As I am standing there, a woman walks up and looks in the windows and says "AAGH! Closed AGAIN!" I ask her if she has an appointment. "Yes" she says. "This is the 3rd time I've come down to pickup my phone, third time they've been closed. My phone is being held hostage in there!" I'm now getting another Filipino on the line. After more wrangling and misunderstanding, the best he can offer is that this location is closed due to staff shortages as a result of Covid. I will not be giving them ANY business nor recommending them to anyone. read more

My phone screen has been broken for awhile so I went here and Chad was amazing! He was very transparent about how long it would take to fix my phone and super nice! Would definitely recommend Chad and this place! read more

They have fixed my phone screens a few times and always have done an excellent job, on time and the best prices in town. Give um a go!

This is the third or fourth time I've used this store for screen replacement. Each time I've visited I've been disappointed by their service and fees. This time your website claimed the replacement I needed was $49.95 (iPhone SE) but when I showed up the actual estimate was $121. The employee made me sign a work agreement to have the service done and when I returned to pick up my phone I asked if I could receive the website's quoted price. In the end the manager gave me a 20% discount. I would think a good business owner would charge the customer the advertised price and "eat" their mistake. Not so. I will never come back to this store and actively dissuade others from going there. read more

Absolute garbage products and service. Brought in an iPad to have the screen replaced in late July 2020. "New" screen cracked within a few minutes after getting it home. Company refused to honor warranty, and told me to my face that there was no way the "new" screen had been defective or incorrectly installed. Go literally anywhere else! read more

uBreakiFix is the most unprofessional business in Boulder. They tell you one thing and then do another thing. They have no respect for the value of potential customers' time. They keep "banker's hours," disregarding the inconvenience of customers. Even when customers point out to them the absurdity of their "policies" and they agree that the application of their "rules" to a particular customer's matter makes no sense, they refuse to do the sensible thing and instead do the non-sensical thing. They have their friends post false reviews on Websites that rate the quality of businesses. uBreakiFix sucks. Save yourself a headache. Go elsewhere for computer repair service. read more

Not Good! They don't don' know what they are doing on Aplle products, but it doesn't stop they from 'trying'. I tried to get my Apple products fixed on two occasions. Both times were disasters. The MacBook was never the same after they 'repaired' it. I ended up just buying a new one. Second device same story. Also, the estimated time for completion in both cases was ridiculously off. In both cases the dates were pushed out more than four times. Go somewhere else. read more

I shipped my phone here from the Ubreakifix website. Turns out this location is temporarily closed and didn't accept my phone. Now my phone is stuck in UPS limbo. Calling the corporate never has been no help at all. Avoid this place at all costs! read more

Dimitri fixed my phone quick, and stayed later on his shift to do so. Very much appreciated.

This guy who worked here tried to unlock my phone for $120.00 with a straight face. The apple store makes all phone repair places act like they are changing the infinity stones from glove to glove pricewise. read more

I dropped water on my laptop and suspected before I arrived that I needed to have the keyboard replaced. They did a complete diagnostic which confirmed my suspicion, and gave me the choice of a new keyboard or a used one. They completed the work, saved me a huge headache of dealing with it on my own, and were polite and easy to work with on every contact point. Only negatives: They have a tracking website which is much less informative than a person waiting might like it to be, and the first couple of diagnostic stages added up to more total time that I would have liked. I suspect they were just understaffed. read more

My Google Pixel 3 died after a little over 2 years of use. I got a replacement phone from my carrier, but not all of my data--which I thought had been backed up--transferred over. So, I wanted to see if the old phone could be resurrected long enough to access that data. I got an appointment in a timely way, and the tech was super nice and helpful--explaining what diagnostics would be done, possible cost, and a reasonable 4-hour time frame. He called less than 2 hours later to report that the battery was swollen, and even a new battery did not work; the motherboard had obviously been damaged. He actually showed compassion for my situation; I don't expect that from techies, whom I generally find to be rather surly and patronizing. I picked up the phone later that day and was charged nothing. I came away feeling okay despite the unfortunate outcome. Recommend! read more

So much less than the Apple Store with great results. They were able to install A new charging port where all Apple was willing to do was exchange my 6s phone for another used 6s phone for $299. Dineros! I'd rather pay $49. For a new charging port! Who needs a used phone for $300? No thanks! It was Apple that recommended them!. Thanks Apple! read more

I feel moderately frustrated with my experience at this store. While I believe this store would do a good job with simple repairs like screen replacements, my issue was seemingly more complicated to effectively communicate. I brought my phone in with assumed water damage due to a cracked screen. Upon talking with the tech, I opted to have the screen replaced contingent on the water damage being addressed/resolved. The tech assured me they would "not give me back a broken phone with a new screen." When I picked up the phone (with new $200 screen) I soon discovered the camera was non-functional. After calling the store, I was told there was severe corrosion to the circuit board, which causes the camera malfunction. This is perhaps an issue of miscommunication of expectations. However, I do wish the store had called me when they discovered this corrosion so I could better consider my option (proceed with repair or opt for new phone). read more