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    Liox Cleaners

    3.4 (234 reviews)
    Open 9:00 am - 8:00 pm

    Services - Liox Cleaners

    Dry cleaning

    Ironing

    Stain treatment

    Liox Cleaners Photos

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    Chuck P.

    First time ever been to this place was 6 years ago, the service was really good and it was super fast, convenience. You could just simply dropped off and they will shot your message when it's ready. But I've had two bad experiences, one was from last year, I brought over one of my button down shirt from Prada, because I trusted Liox Cleaners. But when I got my shirt, one of the button was damaged, it was a $1200 plus shirt, as I stated I trust this place so I thought they could taken care of it. I didn't question or say anything instead I went back to Prada and they were able to place a new button for me. So this year, I brought a goose down jacket, it was a bit pricey, but I trusted this place and I believe they will taking care of my jacket. Otherwise I would've stopped coming here! Same thing had happened, The button is damaged! What happened to the good quality of this place ? I went back, the girl who works there didn't even apologize, said she would contact the dry clean manager and get back to me! Guess what, one month have passed, I still haven't heard anything from them! And she didn't wear a mask!

    Pack of 5 held together by the cuff, all the arms are folded into each other so to get out one you need to break it apart.
    Connor B.

    TLDR; for every 5 shirts you pay for, only one is worn well. For an expensive service, they shouldn't take short cuts that cost the consumer. ----- People were friendly. Service was good, you receive a text when ready. Shirts came out well, while in plastic. Place is clean. They charge $6 a shirt for dry cleaning, I'm not used to NYC but in my opinion that's pricey. I opted for press and hang. Beyond that, they do one thing that negates the entire service which is extremely frustrating after what I paid. It's hard to describe in the photos attached, but they pin 5 shirts together at the cuff and interweave/fold the arms into each other, instead of pinning each shirt by the cuff individually. This means every time you grab a shirt from a pack of 5, you're "breaking open" a pack and the arms of the other 4 get fairly wrinkly when you pull them apart and let them hang for their turn to be worn. It's a shortcut that ends up defeating the purpose of getting wrinkles out of your shirts - 4 of every 5 shirts being wrinkled is 80% poor quality of service for your consumer. I've been getting dry cleaning / press and hang for years and I've never seen this. Often they're grouped, but by the hanger so you can take them apart without issue & wrinkles. Don't do this, people who pay for their shirts to be pressed/dry cleaned do it so it looks sharp. Otherwise I'll just pay for tumble wash and fold - that would genuinely be better than what I experienced this time upon opening a 5 pack.

    Bleach on a sweatshirt.

    I have been using this laundry service for a few months and they usually did a good job--a little expensive, but good. I got my last order dropped off a few days ago with bleach stains all over a brand new set of sheets and other various garments. I contacted customer support and they asked me to provide pictures, which I did, but never heard anything back. I followed up and tried calling but couldn't get through. I am so upset. There is at least $200 worth of damage on some of my favorite pieces of clothing, not to mention a ruined set of sheets. It seems like this company isn't doing anything to correct their mistake.

    Delivered in their heavy duty bag, this bag underneath, and my laundry bagged that I sent it out in washed and folded as well.

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    4 years ago

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    4 years ago

    They lost my North Face jacket. I called them and emailed them about it 5 or 6 times. They said they will figure something out, but nothing.

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    Page 1 of 6

    Ask the Community - Liox Cleaners

    Review Highlights - Liox Cleaners

    They also offer 7th generation detergent, which to me is important, and different options for softener.

    Mentioned in 5 reviews

    Read more highlights

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    Capri Laundry Room

    Capri Laundry Room

    (127 reviews)

    Upper East Side

    I was quite skeptical of using a wash and fold service, having always done my own laundry but I…read morecould not be happier with Capri! The process was so seamless; from calling to schedule pick up, to paying for the order, everything was so smooth and convenient. All my clothes and sheets were folded neatly in a plastic bag, ready to just be tucked away. The staff is also extremely friendly and accommodating. I forgot to mention that I needed detergent for sensitive skin, and even though they finished washing my laundry already, they insisted on doing it again. Definitely a local business I will continue to support!

    Read the most recent reviews here and on Google because you'll see a VERY common pattern. These…read morepeople are a nightmare to work with. Avoid this place at all costs! As other reviews have mentioned, this laundry service constantly adds new rules without informing customers. When I first signed up, I was told it was simple: pay the monthly fee, put my clothes in the bag, and text them for pickup. Over time, they kept introducing new restrictions without prior notice, making the process increasingly frustrating. If they had been upfront about their policies, I would have respected them--but instead, I was repeatedly spoken to rudely whenever I requested service. It got to the point where I genuinely dreaded asking for laundry pickup because I knew that I would be spoken to disrespectfully. The customer service here is shockingly bad. I could go on about the many issues, but here are just a few examples: - They initially told me they would air dry any clothes I placed in a separate bag. Then, out of nowhere, they claimed they never offered air drying. - I was suddenly informed that I couldn't drop off my clothes after 11 AM--something I was never told when I signed up. - I included a small blanket in my laundry, only to be charged an extra $10 without any prior confirmation, simply because it was a "different texture." And the worst part is that their tone over text is consistently rude and unprofessional. Whoever manages customer communications needs serious training in basic customer service. There are plenty of better laundry services out there. Save your money and go elsewhere! I'm so relieved that I finally decided to cancel my subscription and go somewhere else; don't make the same mistake I did.

    FreshSpin - FreshSpin

    FreshSpin

    (18 reviews)

    $

    Morris Heights

    I have been using freshspin for the last two and half years. Prior to the change in management, I…read moreloved being serviced by them. Once the change in management happened, the customer service has gone down. Though it is a low cost option, it doesn't need to treat its customers in the way they do. When there is issues with the laundry or payment, the store refuses to call they have the driver call with half the information. If you are bold enough to take the customers' money, you should be equally as bold to call the customer if their an issue. This is not how you do business. Especially one who has stood by the business through their transition. The worse if it is the person they have answering the phones doesn't even know how to explain the situation either. They don't do payments and it is someone else who does it. Its very frustrating when the service you are paying your money to complete a task doesn't know how to communicate to their clients. That is bad business practice.

    I've been loyal to this company for years, but their service has really declined over the past 6…read moremonths. They provide a 1.5-hour window for pickup and delivery but are consistently 2 to 3 hours late, making it impossible to plan around, especially if you need to go to work. They often call 10 minutes before arriving telling you they are at your door--if they have the correct address at all--which means you have to wait outside. Even if you're forced to take a work-from-home day because of their delays, the first few hours are still highly disruptive. On top of that, they have lost my laundry before and now rarely answer calls or texts. I used to love the convenience of this service, but unfortunately, I won't be using them again. Don't just read the reviews from before, that was when the service was good :(

    Feis Laundry & Cleaners - hours! (as of Aug 29). where can we do our laundry past 6pm?

    Feis Laundry & Cleaners

    (14 reviews)

    $$

    Upper East Side

    Unfortunately, I'm saying "so long" to Fei's…read more I decided a while back to walk the extra distance to this laundromat because of so many other lousy self-service laundromats on the UES. This one was always clean, attendents were nice, and it was no fuss. Be aware, however, that customer loyalty means very little in the finer points. For example: If you wash at home and want to dry what you've washed they won't allow you this courtesy at their facility. This seems to be a fetish for a number of laundromats on the UES, especially if they are small: it upsets the flow of laundry in, laundry out. I don't think the owner ever shows up there so this is not negotiable. Understandable maybe, given that they must also fit in their drop off service loads. What's harder to understand is the minimum card charge on dry cleaning, especially when you drop off one item, and they don't tell you there is a minimum. Yes, there is a little sharpie-drawn notice off to the side, but it would be nice if the attendent would mention this at the drop-off. Not the attendent's fault, as they work very hard all day long. But this is an owner policy and decision. And after they are compelled to overcharge, they STILL decide to charge an extra 30 cents for the charge. At least the humor is free. And so, as the owner of my clothes, I too, have changed my policy, and made the decision to find another laundromat.

    Quick turnaround and fast, friendly service. I've dropped off some clothes a few times now and…read morethey've always come back clean and nicely folded. Their rates are really reasonable too. If it's not too far from you, I'd recommend them 100%

    Liox Cleaners - homecleaning - Updated May 2026

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