So!! Disclaimer-- at first, in 2023 (and on for a few monthsI) had a really on-again off-again touch and go experience with E 3 cleaners (they used to lose a sock buddy or not always do laundry my extremely perfectionistic way, and used to take days to get dry cleaning returned), but NOW ... they made such an impressive turnaround and are now my fav wash and fold laundry AND fav place to get alterations AND fav place to do dry cleaning!!!
These positive changes started at least a few months ago (well, I started to notice in Fall 2024 anyway, so sometime before that) they have different wonderful key reliable new staff (like Philip!), which has brought wonderful communication now.
I gave them another chance after I injured my leg last Fall 2024, and had to completely stop doing my own laundry for a few weeks (so I tried 82 E 3 Cleaners again, along with scouting other neighborhood spots). I realized that that it's now a way better value for me to have 82 E 3 do wash&fold on all my laundry (even though now it's January 2025 and my leg is healed) instead of saving only 6 or 8 dollars to go to a laundromat and waste a day doing it myself, going through the hassle of getting quarters, etc. Or paying double what 82 E 3 charges doing delivery/pick up locally.
The customer service is truly praiseworthy now. For example, for laundry, I tell them exactly how I want it washed, how I want it dried, the amount of soap, etc and now I trust they are following it.
And they are just so helpful for dry-cleaning (and MUCH faster return time now than back in 2023/early 2024)!
Also, the altering/repairs are really good!! They are just so much better now in every way. I'm glad I hurt my leg, lol!-- as it led me to discover they are like a totally different business! I would definitely pay more now if they raised prices (I hope they do, it seems worrisomely too low?) and stick with 82 E3 Cleaners. It's an under-rated, very well-done business at this point. I am so pleased. read more