£100 in vouchers from Marstons in compensation for the despicable behaviour detailed below:…read more The manager of this pub is quite clearly a bully, both to his staff and to any of his clients who dare to challenge the quality of the food. On Sunday, we sat down for a family meal which I really enjoyed and so did our nine year old son. However, my wife did not enjoy her meal and couldn't eat it. When I complained I was told in no uncertain terms that he wasn't going to remove the item from the bill. He also told us (unbelievably) that 'he wouldn't eat it' but had to have it on the menu because Marstons (the brewery) needed to cater for vegetarians. He said it was 'our choice' to order the food and that if I didn't pay for it he was going to 'call the police'. When I refused to pay for the meal he screamed at me to 'get out and never come back'. What he was actually trying to do was entrap me. I walked over to the bar and insisted that I pay for the rest of the items we had eaten/drank. He then continued to yell at me to 'get out' and create an unbelievable hullabaloo over a £12 curry. I refused to buckle and insisted that I pay for the other items we had consumed. At this point, he actually threatened to manhandle me out of the pub. If I had just left he would undoubtedly have reported me to the police for theft. What a despicable man. He bellowed at me 'we've got your registration plate on camera' to which I replied to his obvious disappointment that we had walked from Chirk. This man (short, stocky and bald) is one of the most aggressive brutes I have ever come across in the hospitality industry. We felt like we had been hideously abused over a £12 curry. My wife walked back to Chirk in tears. I am sure in the majority of other pubs, they would have simply expressed their disappointment and offered us a refund. What we received was pure and simple verbal thuggery from an absolute bully of a man. It was also quite obvious that the staff in the pub were petrified of him. I will be ringing the brewery tomorrow to discuss this man's behaviour. My wife and I would like an apology from him face to face although I very much doubt we will receive it. Oh and don't take my word for it... here are a few words from tripadvisor I have just copied and pasted: The 'Manager' was both hostile and confrontational and would not have looked out of place in a market greasy spoon establishment. Appeared very abrupt to the point of being aggressive and argumentative. Also noticed this man didn't appear to have much respect for his fellow colleagues. Miserable manager shouting at young staff. The manager's attitude towards customers stinks. I will never eat in this place again and recommend you don't either. The manager, when I told him his attitude was horrendous, said 'just don't talk to me' and put his hand up in my face. Overall I cannot believe that male manager is even in a hospitality role at all, let alone a manager. Will never be returning. Manager scruffy and damn right rude . Stay clear unless you want rude service and abuse. The money was not the issue, I just don't like being conned or spoken down to. In all my years working in hospitality, I have never treated anyone, even the most difficult customer, with such disrespect. The very poor manager had three arguments with customers within the two hours we were there. I wouldn't accept it and then the "manager" Craig came out and was very rude, argued and threatened to call the police because I said I wouldn't pay for poor food. Never in my life have I heard a manager speak like this. He's more suited to a run down back street boozer! Most unprofessional manager I've ever known.

Visited back in August and was just reminiscing about the incredibly handsome waiter with a…read morefantastic mullet that served me. A true testament to the human race. It would not surprise me if he were President of the World one day

The Boat is afloat !!…read more Nestled right up alongside the River Dee and recently reopened, the Boat has lost none of its charm or ambiance. I like the fact that they support the community around the area by buying their Beer and Produce locally whenever possible. Records date an Alehouse here right back to the 13th century and the interior decor reflects how the building has grown through the centuries.Lots of Oak beams and stone floors add buckets of character. You can choose one of the quiet corners for privacy or park up in one of the larger open areas and banter away or, weather permitting, take a table outside. Called in for lunch the other day and the menu, although not extensive, has everything for feeding all tastes from a wake-up morning coffee (open at 11am) to a refreshing pint of ale and home baked pie, or spend an easy evening with a fondue and some warm torn bread washed down with a pint of locally brewed traditional free house Cask Ale. They also have an excellent choice of Wines should you fancy a change. Once you have had your fill then ease down that food and drink by taking a riverside country walk!! The scenery is stunning. The great thing about 'The Boat' is that is a place for all seasons. When the weather is warm you can sit alongside the river and watch folk fishing for Trout, Salmon and Eel and may even catch a glimpse of the Otters who live on the opposite bank. When colder weather arrives you walk through the door to be welcomed by open log fires, and feel like you are home. Turning up here on a snowy Winters afternoon is a Dickensian delight. Word of warning - double check your directions before you set out as the Boat Inn is off the beaten track at the end of a long winding lane. ..... Maybe it should be called The One Way Inn ?

What a secret little haven The Boat Inn is! It's only about 10 minutes from our house, but we…read moreliterally stumbled across it on one of our daily jaunts around the countryside. And what a lucky day for us! Charming snug of a place, the open fires, low ceilings and original beams transport you back to a simpler time. The staff is wonderfully warm and welcoming, with excellent food to back it up. A combination of traditional pub food and higher-end "gastro-pub" fare, you really can't go wrong here. And the portions are impressive-- beware if you're ordering a starter and main. You may not have room for their excellent desserts! Ample seating inside and out-- can't wait for warmer weather to sit outside at the picnic tables alongside the River Dee. The best inside seating is in the original building as opposed to the more modern conservatory (though it depends on your taste). Bookings are not necessary, but if you want a seat by the fire, definitely call ahead!

Ha ha well now, this is another one of those pubs where finding fault is a tricky business. I'll be…read morehonest..in over an hour (and two beers) in front of their roaring and spitting fire, I could not find any. I drank the local 'it creeps up on you' beer Gambit, and another pint I fail to recall. Good beers (I remember that much). Good crowd, in the end an amazing pub!. Lovely chap serving up the beers too! Top bloke, knew his stuff. No wonder this place is winning national acclaim!

A proper old fashioned pub with an actual atmosphere, no juke box and TV only for Rugby! Lots of…read morehand pull and traditional ales, including their own Micro Brew. Friendly welcoming atmosphere, staff are always willing to help and offer advice on their wide range of beers. The only downside, and it's a minor niggle, is that the carpark can get very full! Oh yeah, you won't get bothered by loads of mobiles going off either as it's geographical position results in no signal!

Lovely staff and food Easy to park fantastic pub…read moreDogs allowed in bar areas Always nice and clean

Such a lovely establishment! We always enjoy our evening's/Sunday lunch's spent here. Very lucky to…read moreconsider it our local. The staff are always friendly and welcoming and the food is delicious!

This pub/restaurant is fantastic. The owners are very welcoming and the pub is split into two…read moresections. The staff are freindly and the customers are just as pleasant! We stayed in the dog friendly seperate section so if you aren't so keen on dogs, there is a beautiful seperated restaurant next door. The food is immense, very original menu with locally sourced food and a twist on some pub classics. I would recommend the samosa starter and chicken pate.

Fantastic food, great specials board a really great British pub, sadly too few about nowread more

AMAZING!!! As far as I remember this place has won pub food…read moreof the year ever year since Ive lived in the area. Super tasty quality food, I noticed that on the menu it even tells you which farm the meat came from, or where the ice cream was made etc. The Greek Lamb and the Gammon are both brilliant. The portions are huge and I'm always left with enough food for another meal but save room for the Holly Bush sundae because you wont ever have a such a selection of tasty locally made ice cream :) The prices are great too, last time I went it was around 30quid for the 2 of us.

Very impressed. The food was excellent, the service was quick and friendly even though they were…read morevery busy. Reasonably priced. Friendly atmosphere. Child friendly, including having a selection of board games to borrow. We'll be going back!

Closed on Mondays, as we found to our inconvenience when we moored on the canal, secured the boat…read moreand then tried the door of the inn!

If you are in the area, this is a must stop. It has fantastic views of the river. The food was…read morespectacular. Half of my group got vegetarian dishes and half did not. I personally ordered the wild boar pie and it was amazing!

Amazingly fast service, friendly staff. Good food. Had the Sunday roast. Yum! Amazing view of the…read moreRiver Dee

We had some car trouble and had to stay here for several hours. The staff were so warm and…read morewelcoming and made an unpleasant situation a wonderful experience. We were so lucky and grateful for meeting such a lovely group of people. The food and drink were fabulous. Thank you for coming to our rescue and for your kindness!

Always friendly staff and customers and good selection of real ales. As a local (5 miles) I try to…read moremake time to walk across the Aquaduct when I'm working nearby. Have a beer or 2 and walk back over. Occasionally have food and am never disappointed.