£100 in vouchers from Marstons in compensation for the despicable behaviour detailed below:
The manager of this pub is quite clearly a bully, both to his staff and to any of his clients who dare to challenge the quality of the food. On Sunday, we sat down for a family meal which I really enjoyed and so did our nine year old son. However, my wife did not enjoy her meal and couldn't eat it. When I complained I was told in no uncertain terms that he wasn't going to remove the item from the bill. He also told us (unbelievably) that 'he wouldn't eat it' but had to have it on the menu because Marstons (the brewery) needed to cater for vegetarians. He said it was 'our choice' to order the food and that if I didn't pay for it he was going to 'call the police'. When I refused to pay for the meal he screamed at me to 'get out and never come back'. What he was actually trying to do was entrap me. I walked over to the bar and insisted that I pay for the rest of the items we had eaten/drank. He then continued to yell at me to 'get out' and create an unbelievable hullabaloo over a £12 curry. I refused to buckle and insisted that I pay for the other items we had consumed. At this point, he actually threatened to manhandle me out of the pub. If I had just left he would undoubtedly have reported me to the police for theft. What a despicable man. He bellowed at me 'we've got your registration plate on camera' to which I replied to his obvious disappointment that we had walked from Chirk. This man (short, stocky and bald) is one of the most aggressive brutes I have ever come across in the hospitality industry. We felt like we had been hideously abused over a £12 curry. My wife walked back to Chirk in tears. I am sure in the majority of other pubs, they would have simply expressed their disappointment and offered us a refund. What we received was pure and simple verbal thuggery from an absolute bully of a man. It was also quite obvious that the staff in the pub were petrified of him. I will be ringing the brewery tomorrow to discuss this man's behaviour. My wife and I would like an apology from him face to face although I very much doubt we will receive it.
Oh and don't take my word for it... here are a few words from tripadvisor I have just copied and pasted:
The 'Manager' was both hostile and confrontational and would not have looked out of place in a market greasy spoon establishment.
Appeared very abrupt to the point of being aggressive and argumentative.
Also noticed this man didn't appear to have much respect for his fellow colleagues.
Miserable manager shouting at young staff.
The manager's attitude towards customers stinks. I will never eat in this place again and recommend you don't either.
The manager, when I told him his attitude was horrendous, said 'just don't talk to me' and put his hand up in my face.
Overall I cannot believe that male manager is even in a hospitality role at all, let alone a manager. Will never be returning.
Manager scruffy and damn right rude .
Stay clear unless you want rude service and abuse.
The money was not the issue, I just don't like being conned or spoken down to. In all my years working in hospitality, I have never treated anyone, even the most difficult customer, with such disrespect.
The very poor manager had three arguments with customers within the two hours we were there.
I wouldn't accept it and then the "manager" Craig came out and was very rude, argued and threatened to call the police because I said I wouldn't pay for poor food. Never in my life have I heard a manager speak like this. He's more suited to a run down back street boozer!
Most unprofessional manager I've ever known. read more
