WARNING! Stay FAR away from this place!!! I lived here for 18 months and this place is INFESTED…read morewith cockroaches. Not just in the kitchen but in the damn bedroom AND bathroom!!! I BEGGED them to have someone spray the building and they never did. Also, there is NO parking. If you don't arrive before 4pm then expect to park 3 blocks away. When I finally was able to move out of there, the manager kept saying "you'll get the security deposit back next week" well I waited almost 2 months and I didn't receive my security deposit until I started to threaten them with small claims court. They NEVER answer the phone and the voicemail box has been full for over a year so it's impossible to get a hold of these people. The pool is closed 75% of the time. OH and there's also a convicted child rapist living in the facility and they failed to mention that as well. RUN FAR AWAY FROM THIS PLACE

Christian, at the front office, was super helpful when I needed it most! I got into a car accident…read morewhile leaving the parking lot recently and there was a dispute on the story with the tow company that hit my car. Christian was super helpful in providing me with not one, but two camera angles, from the night of the accident. It made me feel like the apartment complex was extra safe and vigilant. Plus he was super responsive and quick in getting back to me. Thank you Gondolier Apartments!

From the very beginning, Dinah and Libby made what can often be a stressful apartment search into…read morean enjoyable and seamless experience. They went above and beyond to help my daughter find the perfect apartment, taking the time to understand exactly what she was looking for and guiding us through every step of the process. Their professionalism, knowledge, patience, and genuine kindness were evident in every interaction. No question was ever too small, and they always responded promptly with clear, thoughtful answers. We never felt rushed or pressured, only supported and valued. What truly sets this leasing office apart is the outstanding level of customer service that Dinah and Libby provide. They are warm, welcoming, incredibly organized, and truly care about the people they help. Their attention to detail and commitment to making sure everything was handled perfectly gave us complete confidence throughout the entire leasing process. If every apartment community had a leasing team like Dinah and Libby, finding a home would always be a wonderful experience. They are the gold standard for what a leasing office should be, and they are a tremendous asset to this community. Thank you, Dinah and Libby, for making this such a positive experience and for helping my daughter find a place she is excited to call home. I highly recommend this community to anyone looking for exceptional service and a team that genuinely cares.

Update #2: a friend accidentally ordered a present for my birthday to my old address, this…read moreapartment complex, and the leasing office didn't even bother to call and let me know / ask me to pick it up, they just tossed the package immediately. Genuinely a terrible, rotten company that will do everything they can to be petty and rude. Update: after writing a review on both google and yelp, they all of a sudden were able to return my call the same day I wrote it, smh. *Could* be coincidence, but I will also add that when I applied to this place I got the same treatment for TWO weeks and, again, got a call the same day I wrote a review on Google about that, so. Be very careful with this place, keep eye on your deposits, and take a good look at the itemized list they give you because they will make "mistakes" Very shady, unpleasant and rude experience. Moved out and was told I owe $177 and was given an itemized list only to see that they only included one of two of the $600 deposits I made (a regular and pet deposit totaling to $1200). I've contacted them FIVE TIMES for a week to ask why the second deposit was left out; text, voicemail, email, and have been ignored completely. I'm almost certain it's on purpose to try and keep the other deposit AND ask for more money because... how? How have they NOT responded for a week, from all different sources of contact, even after messaging them "this is my 4th / 5th time trying to contact you with no response," but was told my payment to them is "urgent" ? They really are trying to swipe my second deposit AND ask for more money from me. What a horrible, disgusting place. But besides being potentially scammed, and possibly needing to contact a lawyer since they won't answer any form of contact, I could not stand the older lady in the office and left after a year pretty much because of her. She's VERY rude and annoying. Before switching to automated texts to let us know if we have packages, she used to manually call everyone and would nag me, because I order a "lot" of stuff, so I refused to answer any of her calls (or else I would get nasty). Well, it even got to a point where she demanded I call her back and let her know why I was "ignoring" her calls? No, lady, lol you can leave your voicemails and talk to yourself since you want to be rude. Acting as if she's entitled to me answering the phone and letting her yap in my ear about how I order "too much stuff" (as if it's her business?). Thank god they switched to texts. People probably complained about her attitude lol. After that I just completely ignored her existence because she was so unpleasant. Hope she learns some basic customer support skills!

My family & I have lived here for 19 years. We have had our share of neighbors and staffing. I'm…read morewriting this review from a personal stance with the leasing office. This past year has brought unforeseen situations to our family & Ms. Cindy (Cynthia) supported me all the way through it! The way I felt walking out of that leasing office after speaking to Ms. Cindy last February speaks volume! Ms. Cindy provided me with some 1:1 time supporting me through some tough feelings. I felt encouraged that I would be ok in my next journey. Ms. Cindy is down to earth, approachable & willing to support all tenants within her scope & if she can't, she will definitely get an answer for you in a timely manner. Nice quiet place to live. Call for a tour and ask for Cynthia (Ms.Cindy is what I call her)! She will give you a tour of the building & you will leave with a positive interaction wanting to rent.

I went in to tour the other day and I had a great experience. The staff was very personable and…read morehelped answer any questions I had. Would recommend this apartment to anyone.

Buyer Beware…read more.. Management & Roaches Be very careful. The units look great, but management is entirely reactive. They moved me into a roach-infested unit, and getting out was a major headache which they made me pay for. My second unit had dogs barking non-stop for months. Despite repeated requests, management did nothing until I used the courts as leverage. Their "fix" was letting me break my lease rather than addressing the noisy neighbor. The $732 Deposit Battle I had to win a Small Claims lawsuit to finally get my deposit back. Again, bad communication. I eventually had to physically go back and pick up the original 4-month-old check myself. Noise & Building Quality Noise was a dealbreaker for me. You'll hear neighbors above and below due to poor insulation, and the heating system reverberates loudly in winter. Outside, noise from the nearby gym and bars carries straight into the units. Safety & Sanitation The building exterior is unsanitary, specifically the garage, stairwells, and elevator. Accessing the garage requires using an alley that reeks of urine and is constantly occupied by homeless people, the mentally ill, and drug addicts. Bottom Line Nice-looking units, but you're on your own. Be prepared to advocate for yourself or sue if you want basic results.

Paid $200/month. Vehicle broken into. Bike stolen. Footage provided. Management refused…read moreaccountability and escalation. No security despite paid service. Other customers should know what they're paying for.

We just moved into 4901 Clair del apartments, under new management Adalgisa. She is amazing, she's…read morebeen keeping the buildings she manages well-kept and safe. She is always making sure her tenants are comfortable. Her door is always open for her tenants. I highly recommend this place to rent.

I've been living here since May 2022. The property management team runs a tight ship and the units…read moreare clean and the landscaping impeccable. The maintenance team is very responsive with any issues that come up. The lease renewal is very easy to do online. The gated carport is has cameras and I feel confident that my car is safe. The laundry room is maintained well too. I've been very happy choosing Clair Del Gardens!

We rented an AirB&B. Great location and the apartment was very nice. Will be the place we stay next…read moretime in Southern California

I highly recommend 200 West! We had the pleasure of living here for almost two years, and it's…read morebittersweet that we have to move to a different city. We were in a corner unit on the 6th floor, and the view of the sunset was stunning. I loved the floor-to-ceiling glass, the spacious living area & bedroom, the walk-in shower, and the common area by the pool where I hosted my baby shower. Honestly, we loved everything about our apartment and the building itself. A huge thank you to Phillip, Alex, and Danny for always accommodating us and making our stay so enjoyable!

When we decided to move from Pasadena to Long Beach, my husband had strict criteria he wanted met…read morebefore we signed a lease. Mainly easing into his retirement, less rent was number 1 (check). And as for amenities, he also asked for: Heat and air conditioning (check) Secure underground parking (check) Additional amenities we also got by moving here included a heated pool and gym on premises. And the neighborhood is fantastic!!! Bordering Bixby Knolls, there are so many walkable destinations nearby, including the SteelCraft outdoor food court, many craft beer, pub and wine bars, local boutique shops, and so much more for me to explore. Love. Love. Love it here.

The manager Faby will drive you crazy. I like to keep to myself but she questions everything you do…read morewill call you no matter what time of day/night it is. She is extremely invasive and rude. I do not recommend this place and wish they had a different manager.

I wanted to love living at The Magnolia. The apartments are beautiful, the location is excellent,…read moreand the property is marketed as a luxury community. Unfortunately, my experience over the past several months has not reflected the luxury living standard that residents are paying for. During my tenancy so far, residents dealt with a series of prolonged issues that significantly impacted the overall living experience. The pool was closed for approximately a month, the barbecue area was unavailable for several months, one elevator was out of service for an extended period(and still is) and there were instances where both elevators were unavailable. As a resident on the 6th floor, elevator outages were more than a minor inconvenience. Sometimes waiting over 5 minutes for an overly full elevator due to hundreds of residents using one operating elevator. In addition, the garage gate remained broken for over a month, which raised concerns about security and access control. During this period, unauthorized individuals were reportedly able to access areas of the building that should have been secured. Residents were also assessed charges related to trash chute issues while many of these other problems were ongoing. I understand that maintenance issues happen and that some repairs require outside vendors. My frustration is not that problems occurred, but that so many significant issues happened at the same time and persisted for weeks or months. For a property where residents pay "luxury rent", I expected a higher level of reliability and resident consideration. What disappointed me most was management's response when I requested a goodwill credit or concession due to the cumulative impact of these disruptions. Despite acknowledging the inconvenience, management maintained that residents are paying only for the apartment itself and not for the amenities and services that are heavily marketed as part of the community experience. The Magnolia has many positive qualities, and I genuinely hope management resolves these issues and improves the resident experience going forward. However, prospective renters should understand that while the property presents itself as a luxury community, my experience has been that when major amenity, access, and service disruptions occur, residents should not expect compensation or rent concessions.

When this property was under Greystar it was great. Amenities were always clean, staff was friendly…read moreand easily contacted, maintenance was taken care of quickly and the maintenance team had great communication. THEN new earth res took over and the quality of living in the building significantly decreased. Amenities were often dirty or had lingering bad odors (wet dog/old food/trash that's been sitting out too long), maintenance tickets would go ignored and their collab with happy.co or whatever made it so that you couldn't see what was going on with the request. We spent months without a heater and 2 weeks before moving out we were finally offered a plug in unit. Additionally, the staff up front were impossible to find even during business hours; it was just a laptop at a desk with no one to talk to. Once you did get someone to talk to, that person couldn't actually solve your problem so it didn't matter and if you somehow got a hold of who could solve your problem, they had the WORST attitude about it. Also, new earth res would pick and choose when to enforce the community guidelines. There were cars in the parking lot on jacks, lots of people would store things behind their parking spot, constant smell of weed sometimes and management wouldn't say much about that. All of a sudden we leave an empty Amazon box out behind our car and we get a nasty email about clearing our stuff out by a certain day otherwise we would be charged a cleaning fee. Speaking of fees, I'd be very careful about documenting everything because when you move out they're gonna charge you a cleaning fee that you cannot avoid (pretty sure that's not allowed but ‍) We were told that even if we left the unit in perfect condition, the cleaning fee was going to be taken out of our deposit regardless. Cherry on top was having them claim they HAD to replace a countertop because it was severely cracked even though when we moved in and asked if we had to report that they told us no because it was "only quarter sized". Lesson learned. We moved out because we couldn't take the management anymore. Magnolia is a beautiful building with great residents but for the price you're paying, it's not being maintained to the "luxury living" standard. If Greystar buys the building back I'd be happy to return but until then no thanks.