We rented an AirB&B. Great location and the apartment was very nice. Will be the place we stay next…read moretime in Southern California

I highly recommend 200 West! We had the pleasure of living here for almost two years, and it's…read morebittersweet that we have to move to a different city. We were in a corner unit on the 6th floor, and the view of the sunset was stunning. I loved the floor-to-ceiling glass, the spacious living area & bedroom, the walk-in shower, and the common area by the pool where I hosted my baby shower. Honestly, we loved everything about our apartment and the building itself. A huge thank you to Phillip, Alex, and Danny for always accommodating us and making our stay so enjoyable!

I wanted to love living at The Magnolia. The apartments are beautiful, the location is excellent,…read moreand the property is marketed as a luxury community. Unfortunately, my experience over the past several months has not reflected the luxury living standard that residents are paying for. During my tenancy so far, residents dealt with a series of prolonged issues that significantly impacted the overall living experience. The pool was closed for approximately a month, the barbecue area was unavailable for several months, one elevator was out of service for an extended period(and still is) and there were instances where both elevators were unavailable. As a resident on the 6th floor, elevator outages were more than a minor inconvenience. Sometimes waiting over 5 minutes for an overly full elevator due to hundreds of residents using one operating elevator. In addition, the garage gate remained broken for over a month, which raised concerns about security and access control. During this period, unauthorized individuals were reportedly able to access areas of the building that should have been secured. Residents were also assessed charges related to trash chute issues while many of these other problems were ongoing. I understand that maintenance issues happen and that some repairs require outside vendors. My frustration is not that problems occurred, but that so many significant issues happened at the same time and persisted for weeks or months. For a property where residents pay "luxury rent", I expected a higher level of reliability and resident consideration. What disappointed me most was management's response when I requested a goodwill credit or concession due to the cumulative impact of these disruptions. Despite acknowledging the inconvenience, management maintained that residents are paying only for the apartment itself and not for the amenities and services that are heavily marketed as part of the community experience. The Magnolia has many positive qualities, and I genuinely hope management resolves these issues and improves the resident experience going forward. However, prospective renters should understand that while the property presents itself as a luxury community, my experience has been that when major amenity, access, and service disruptions occur, residents should not expect compensation or rent concessions.

When this property was under Greystar it was great. Amenities were always clean, staff was friendly…read moreand easily contacted, maintenance was taken care of quickly and the maintenance team had great communication. THEN new earth res took over and the quality of living in the building significantly decreased. Amenities were often dirty or had lingering bad odors (wet dog/old food/trash that's been sitting out too long), maintenance tickets would go ignored and their collab with happy.co or whatever made it so that you couldn't see what was going on with the request. We spent months without a heater and 2 weeks before moving out we were finally offered a plug in unit. Additionally, the staff up front were impossible to find even during business hours; it was just a laptop at a desk with no one to talk to. Once you did get someone to talk to, that person couldn't actually solve your problem so it didn't matter and if you somehow got a hold of who could solve your problem, they had the WORST attitude about it. Also, new earth res would pick and choose when to enforce the community guidelines. There were cars in the parking lot on jacks, lots of people would store things behind their parking spot, constant smell of weed sometimes and management wouldn't say much about that. All of a sudden we leave an empty Amazon box out behind our car and we get a nasty email about clearing our stuff out by a certain day otherwise we would be charged a cleaning fee. Speaking of fees, I'd be very careful about documenting everything because when you move out they're gonna charge you a cleaning fee that you cannot avoid (pretty sure that's not allowed but ‍) We were told that even if we left the unit in perfect condition, the cleaning fee was going to be taken out of our deposit regardless. Cherry on top was having them claim they HAD to replace a countertop because it was severely cracked even though when we moved in and asked if we had to report that they told us no because it was "only quarter sized". Lesson learned. We moved out because we couldn't take the management anymore. Magnolia is a beautiful building with great residents but for the price you're paying, it's not being maintained to the "luxury living" standard. If Greystar buys the building back I'd be happy to return but until then no thanks.

I love this place!!! Close to everything and a high wall and biometric sensors to keep out the…read morezombies. It's protected by a former member of the NSA who designed a security system to control your actions, movements and track you through the building. Other that being under constant surveillance living under the fear of legal action if you change anything in your unit it's a great place to live. Most people who live here are funny functional alcoholics. I recommend spending 1/2 a million for a unit here unless you're trash who inherited money and drive a beat up car POS car. Blu is is a complex founded under the belief that style and lifestyle are important. So if you're a trend setter or just love living in the gayest city in the world this is your spot! Enjoy

Great community. The building is new and clean. Not a whole lot of perks, but the workout room and…read moreclubroom are nice, and the lobby is just cool.

From the very beginning, Dinah and Libby made what can often be a stressful apartment search into…read morean enjoyable and seamless experience. They went above and beyond to help my daughter find the perfect apartment, taking the time to understand exactly what she was looking for and guiding us through every step of the process. Their professionalism, knowledge, patience, and genuine kindness were evident in every interaction. No question was ever too small, and they always responded promptly with clear, thoughtful answers. We never felt rushed or pressured, only supported and valued. What truly sets this leasing office apart is the outstanding level of customer service that Dinah and Libby provide. They are warm, welcoming, incredibly organized, and truly care about the people they help. Their attention to detail and commitment to making sure everything was handled perfectly gave us complete confidence throughout the entire leasing process. If every apartment community had a leasing team like Dinah and Libby, finding a home would always be a wonderful experience. They are the gold standard for what a leasing office should be, and they are a tremendous asset to this community. Thank you, Dinah and Libby, for making this such a positive experience and for helping my daughter find a place she is excited to call home. I highly recommend this community to anyone looking for exceptional service and a team that genuinely cares.

Update #2: a friend accidentally ordered a present for my birthday to my old address, this…read moreapartment complex, and the leasing office didn't even bother to call and let me know / ask me to pick it up, they just tossed the package immediately. Genuinely a terrible, rotten company that will do everything they can to be petty and rude. Update: after writing a review on both google and yelp, they all of a sudden were able to return my call the same day I wrote it, smh. *Could* be coincidence, but I will also add that when I applied to this place I got the same treatment for TWO weeks and, again, got a call the same day I wrote a review on Google about that, so. Be very careful with this place, keep eye on your deposits, and take a good look at the itemized list they give you because they will make "mistakes" Very shady, unpleasant and rude experience. Moved out and was told I owe $177 and was given an itemized list only to see that they only included one of two of the $600 deposits I made (a regular and pet deposit totaling to $1200). I've contacted them FIVE TIMES for a week to ask why the second deposit was left out; text, voicemail, email, and have been ignored completely. I'm almost certain it's on purpose to try and keep the other deposit AND ask for more money because... how? How have they NOT responded for a week, from all different sources of contact, even after messaging them "this is my 4th / 5th time trying to contact you with no response," but was told my payment to them is "urgent" ? They really are trying to swipe my second deposit AND ask for more money from me. What a horrible, disgusting place. But besides being potentially scammed, and possibly needing to contact a lawyer since they won't answer any form of contact, I could not stand the older lady in the office and left after a year pretty much because of her. She's VERY rude and annoying. Before switching to automated texts to let us know if we have packages, she used to manually call everyone and would nag me, because I order a "lot" of stuff, so I refused to answer any of her calls (or else I would get nasty). Well, it even got to a point where she demanded I call her back and let her know why I was "ignoring" her calls? No, lady, lol you can leave your voicemails and talk to yourself since you want to be rude. Acting as if she's entitled to me answering the phone and letting her yap in my ear about how I order "too much stuff" (as if it's her business?). Thank god they switched to texts. People probably complained about her attitude lol. After that I just completely ignored her existence because she was so unpleasant. Hope she learns some basic customer support skills!

The complex entire apartment complex smells like dog piss. There are pee stains in just about every…read moresingle crevice of this apartment complex. The stains have been there for months. When there are showings, the complex suddenly smells like a scent with a hint of dog piss. The dog piss is pungent notwithstanding the scent that supposed to cover it up. You'd think that the money from the pet insurance that residents pay would be used to clean up the stains. If you want to pay over $2,500 to live in an apartment complex that smells like dog piss, this is the place. The dog piss is in the hall ways and in the stairwells. There is no escape from the scent of dog piss. Have you ever played the floor is lava? You would definitely lose here because of all the dog piss stains. The problem has been getting worse and worse. I personally get very nauseous walking through these hall ways. I can not imagine how children deal with this horrible smell. The smell of dog pisses causes headaches.

was locked in the parking garage and Ellie refused to answer my emails or phone calls , while I was…read moretrapped in the garage for hours . She was rolling her eyes an huffing and puffing so much she didn't want me on her cancer causing premises , still think bout this from Time to time She LOVED to sit behind that desk in the locked office and stir that coffee but when it came time to showing me around she acted like a little kid throwing a temper tantrum . I mean she was really really mad at me ?! Sorry for bothering you to make you get up and work . Sorry you hate your job . Maybe you should go work where you don't have to do customer service , where you don't have to interact with anyone bc traumatizing potential tenants and victimizing them is unwise especially where you're gonn sit staring through the glass window and anyone can see you're in there looking at your computer and refusing to get off your rump and give a rats dash about your own job .

Buyer Beware…read more.. Management & Roaches Be very careful. The units look great, but management is entirely reactive. They moved me into a roach-infested unit, and getting out was a major headache which they made me pay for. My second unit had dogs barking non-stop for months. Despite repeated requests, management did nothing until I used the courts as leverage. Their "fix" was letting me break my lease rather than addressing the noisy neighbor. The $732 Deposit Battle I had to win a Small Claims lawsuit to finally get my deposit back. Again, bad communication. I eventually had to physically go back and pick up the original 4-month-old check myself. Noise & Building Quality Noise was a dealbreaker for me. You'll hear neighbors above and below due to poor insulation, and the heating system reverberates loudly in winter. Outside, noise from the nearby gym and bars carries straight into the units. Safety & Sanitation The building exterior is unsanitary, specifically the garage, stairwells, and elevator. Accessing the garage requires using an alley that reeks of urine and is constantly occupied by homeless people, the mentally ill, and drug addicts. Bottom Line Nice-looking units, but you're on your own. Be prepared to advocate for yourself or sue if you want basic results.

Paid $200/month. Vehicle broken into. Bike stolen. Footage provided. Management refused…read moreaccountability and escalation. No security despite paid service. Other customers should know what they're paying for.

I really appreciate the swift response to my service request. Management and the team is always on…read moreit

The building doesn't justify the cost…read more Maintenance and janitorial staff are severely understaffed. Management has an attitude and very unprofessional- they also speed through the parking lot when exiting I truly feel sorry for maintenance because even working hard and trying -their effort easkly goes unseen because its's such a large property And let's not forget the break-ins. Security is clearly lacking as units and vehicles continues to have theft Lastly, don't include the rental insurance with your rent unless you verify it covers YOUR personal property as well- they have and will write the policy to only cover their property and you pay the insurance but take the loss if something happens.

Let me just start by saying that EVERYTHING is just amazing about Shoreline Gateway!…read more First things first, the entire leasing office team are just out of this world! They will definitely go the extra mile for you and take care of you in whatever you may need and address. Jeffrey, Rose and Ellie are all deserves a special mention and note in that department! The 24/7 front desk concierge, security, service maintenance team, they are all so professional, friendly, and will be there for whatever you may need! Now as far as the building and the units themselves! Wow! Just wow... You really can't go wrong with any unit you will choose here! The views, the location, the amenities, the people, the weather, everything checks! I'm here for almost a month now since I have moved in, and I am more than satisfied! I am so glad I came across this luxury apartment building in my search, because the moment I did, my search stopped and I was eager to move-in asap! I absolutely, and highly-highly recommend Shoreline Gateway! Spectacular!

We've lived at Shoreline Gateway for almost a year now, and overall it's been a great experience…read more We love the location and amenities. Anytime we've had an issue, maintenance and/or the office staff have handled it quickly and professionally. A huge shoutout to Jose, the concierge -- he's easily one of the highlights of living here. He always goes above and beyond, whether it's helping with local recommendations, tracking down the occasional misplaced shipment, or simply recognizing our regular guests. That kind of personal yet professional touch really makes a difference. My only criticism is directed toward tenant communication. There's a tendency for management to over-communicate the small things (like coffee maker updates, unrelated floor work, or meeting room notices) but stay quiet on the bigger issues (I.e., 2nd level basement security gate being down for over a month, the windows still not being cleaned since we moved in November 2024 or the explanation for or yet to be repaired, blue netting covering the balconies). Despite that, we genuinely enjoy living here and hope management can fine-tune their communication to match the otherwise high standard of the building and professional staff.