Disappointed! I took a leather vest to have patches sewn on…read more I specifically asked if they would loosen the liner so stitching did not go thru the liner and was told that they would. However, they did not, and by not doing so the pocket material could not be moved out of the way. The patches are sewn thru the liner AND the pockets making the pockets useless. I would not recommend taking your vest here unless you can speak directly to the person doing the work.

Amazing work and fast service. Thanks Connie's for taking care of an old Air Force veteran.read more

Cleaned my Sleeping Bag. Returned it to me in a Heavy Duty ziplock bag.The Lady was very Friendly!read more

Thank you Valet cleaners for servicing the city I live in. Thank you for being responsible with my…read morequality linens. I appreciate you calling and texting me when my clothes were ready.

Wow I took my teens suits and tux, and shirts that i had very little hope that they would be able…read moreto take the stains out. Went to go pick it up. Seems like knew. Great job. Also took a Jacket in that only gets clean after the football season is over, that is Dallas Cowboy season. That one was a mess, they got all the stains, spills spots and whatever else on it, all taken out. Fantastic job thank you.

I went here on a Saturday night. It was really crowded. They had plenty of washers and dryers. I…read moreliked that They have lots of double loading machines along with regular washers. There is an attendant on duty. She was sweeping, emptying trash, and keeping an eye on everything. There are 3 TVs. One TV was on kids shows, one was a movie, and the other wasn't on. There was also a restroom.

I started to get my drying cleaning done here after such a terrible experience at another dry…read morecleaning place. After the first couple of times, I was sold. The prices were reasonable (blazer 3.59, suit pants 3.19, skirt 2.99, shirt 2.69), items were ready the next day after 4, and they did a pretty good job. The lady at the front is very pleasant and knew my name the second time I was there.

I've have used Rattan for several years and I'm just getting around to writing a review…read more The people there have always done a great job taking care of my dry cleaning and laundry needs. they are the best. After searching for a place that could handle my clothes and be fast and accommodating, I found Rattan Cleaners. they have never let me down. A few times I had unexpected out of town business trips and needed quick turnaround of my clothes. they did their best to make sure I had them in time for my trip. Great people and great service.

I am a loyal customer when I find a business that goes that extra effort to keep customers. I…read moreforgive small inconveniences because I know that they will happen from time to time. My first review of Rattan Cleaners was long overdue and after they had been so customer oriented of the last several years. Things have changed. I used to take my clothes (shirts, pants, and occasionally a suit) in every two weeks at 7 am on Friday morning and they were ready by 4 pm that afternoon. I started going to work earlier and decided that Thursday afternoon would be easier but it meant combing home and changing and gettin the clothes to them before close of business. One day I had my clothes to them around 5 and was told that they had to be there by 3 pm to get them the next day. OK, I hadn't been told that before, but would make the effort to get them to them by then. So, I started dropping my clothes off at noon when heading back to work after lunch. Today, I go in to drop my clothes off at noon and was told that they won't be ready until Friday. I asked why since I had been told that 3 pm was the cut-off for next day service. I was told that they might be but it would be unlikely that they would be ready. So, while I had inconveniences in the past that I could handle, this is the final issue. After I get these back, Friday it seems, I'll be finding another cleaners. Hopefully there are others close by me that offer one day or same day service and will work to make me their loyal customer.

When I picked up my cleaning today there was a TIDE bag labeled "special". I guess I had left $7 in…read moremy pocket before taking my clothes in. Thank you TIDE for your honesty!

I used Tide thinking that with such a big name, i would have nothing to worry about. We asked if…read morethey could clean smoke damage from a recent fire, and they said yes. They returned almost every single item damaged or completely ruined. Without reaching out to me, or informing me beforehand, they wet washed all of our dry-clean only items, and seems they washed them together. Who wet washes a wedding dress? A satin dress? In the same washer? (We found sequins from the wedding snagged in the satin.) They completely ruined 20 or so garments. Management at the Amarillo tide location was extremely rude and combative over the situation, even after admitting that we should have been told how they were planning on washing our items. The general manager out of Lubbock admitted to me that our garments were handled incorrectly, proper procedures were not followed, and we should have been, at the very leaset, asked if we wanted our things wet washed( which the amarillo manager claimed is the ONLY way to do smoke remediation, which is absolutely not true). Of course, if we had known what they planned to do, we would have said no and taken our business somewhere they know what they're doing. I think is it entirety reasonable, that when you drop off DRY CLEAN ONLY garments to a DRY CLEANERS, that your items are to be DRY CLEANED! They would not make it right. We asked for compensation. They DESTROYED OVER $3000 worth of clothing, including many vintage peices and MY WIFE'S WEDDING DRESS that she was planning to pass down! They gave us a pittance; a PARTIAL refund for the "cleaning" cost. The general manager from Lubbock became unreachable, I suspect a case of: "if I ignore it, it will go away". I emplore you to not trust Tide cleaners with your valuable or sentimental items. 0/10 for care, 0/10 for communication, 0/10 for customer satisfaction. Working with Tide was almost worse than the fire that lead us to their services.

Quality service, affordable, and consistent. They also pick up and deliver at my office which is…read moreconvenient.

Unreliable and not very effective communicating with customers or doing their job of getting stains…read moreout. Had to wait 6 weeks to get my still stained comforter back.

After a very bad experience a few years ago at Tide Cleaners where they stained my clothes and…read moreblamed me, I immediately switched to Doche. Absolutely, no regrets. They welcome me by name and do a very good job with my laundry

I dropped off one pair of pants on a Wednesday did not receive them back to a Monday damaged and…read morenot even starched don't understand how they damage, but still not starched these are over $200 pants that I need it for a wedding they did not care at all do not go here they will not care if they damaged any of you're clothes or will not give it to you till a week later maybe 0 stars not recommended at all

love the service and love how everything was done in a timely manner! would recommend this to…read moreeveryone!!! #Venom #3

I took some cloths there. My wife went to pick them up brought them home and hung them in the…read morecloset. I didn't know I was missing a pair of my pants until weeks later when I was getting ready to go out of town. I get back in town go up there let them know I'm missing my pants. They said the owner will call me. He never did. I go up there again talk to an employee and she says she gave me all of my pants back. I go home check again and I have pants that don't belong to me so I take them back left them with a employee and she tells me one of the girls mixed everyone's pants and it's been a mess and that the owner will call me back. He never did. I gave them plenty of time to find my pants or make it right. After multiple trips up there it was the same thing over and over that the owner will call me back. He never did. Now they tell me I never dropped off the original pants they lost or the pants that was in my bag that was not mine. They never had any intention on replacing my pants. Just the run around like I aint have nothing better to do with my time then to go up there multiple times about some pants that I supposedly never brought to them.