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    Rattan Cleaners

    3.8 (4 reviews)
    Closed • 7:00 am - 6:00 pm

    Services - Rattan Cleaners

    Clothing alterations

    Clothing mending and repair

    Rattan Cleaners Photos

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    Tide Cleaners - Steamed the Way You Want

    Tide Cleaners

    (13 reviews)

    When I picked up my cleaning today there was a TIDE bag labeled "special". I guess I had left $7 in…read moremy pocket before taking my clothes in. Thank you TIDE for your honesty!

    I used Tide thinking that with such a big name, i would have nothing to worry about. We asked if…read morethey could clean smoke damage from a recent fire, and they said yes. They returned almost every single item damaged or completely ruined. Without reaching out to me, or informing me beforehand, they wet washed all of our dry-clean only items, and seems they washed them together. Who wet washes a wedding dress? A satin dress? In the same washer? (We found sequins from the wedding snagged in the satin.) They completely ruined 20 or so garments. Management at the Amarillo tide location was extremely rude and combative over the situation, even after admitting that we should have been told how they were planning on washing our items. The general manager out of Lubbock admitted to me that our garments were handled incorrectly, proper procedures were not followed, and we should have been, at the very leaset, asked if we wanted our things wet washed( which the amarillo manager claimed is the ONLY way to do smoke remediation, which is absolutely not true). Of course, if we had known what they planned to do, we would have said no and taken our business somewhere they know what they're doing. I think is it entirety reasonable, that when you drop off DRY CLEAN ONLY garments to a DRY CLEANERS, that your items are to be DRY CLEANED! They would not make it right. We asked for compensation. They DESTROYED OVER $3000 worth of clothing, including many vintage peices and MY WIFE'S WEDDING DRESS that she was planning to pass down! They gave us a pittance; a PARTIAL refund for the "cleaning" cost. The general manager from Lubbock became unreachable, I suspect a case of: "if I ignore it, it will go away". I emplore you to not trust Tide cleaners with your valuable or sentimental items. 0/10 for care, 0/10 for communication, 0/10 for customer satisfaction. Working with Tide was almost worse than the fire that lead us to their services.

    Rattan Cleaners - sewingalterations - Updated October 2026

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