The issues:
a) A 10-person limo was requested for our party of 10. We received an 8-person limo and I had to sit on the floor.
b) The speakers in passenger area were not working at all.
c) The rear passenger side window would not roll down.
The details:
I searched online for a limo to rent as a special surprise Christmas treat for our annual family trip to see the Christmas lights at Winter Wonderland in Portland. I found an ad on the LimosNW site advertising $99 for pick up, travel to Winter Wonderland and return home, plus a 20% gratuity and $20 admission to the lights. I reserved the limo online and spoke with the owner Keith Monen three times on the phone, including twice the day of our trip to confirm the details, including the fact that we would have 10 passengers.
The limo driver showed up promptly at the appointed time, took one look at our group of 10 and said, "Oh, this is an 8-person limousine." We crammed 10 people into the 8-person car and I sat on the floor while everyone else squished uncomfortably onto the seats. We figured we would make the best of it, despite the tight fit. As soon as we were underway, we asked for Christmas music, only to be told that the speakers in the limo were not functioning. The windows promptly began to fog up and we were unable to see anything outside of the car. We asked the driver to turn on air in the back because we couldn't see out, but the windows remained fogged. We took the few napkins that were in the limo and wiped the windows as best we could every couple of minutes. Upon arrival at Winter Wonderland, we tried rolling down the two rear windows to try and reduce the fogging on the windows, only to find that one of the windows was broken and would not roll down.
I emailed the list of issues to Keith Monen the next day only to be told that a) it was in fact a 10-person limo (I have pics to prove otherwise), b) the driver could have given us a towel for the windows (we told him several times we couldn't see due to condensation, so I'm not sure what more prompting he needed to provide a towel), and c) after paying the driver, he lost $20 on the deal. He offered nothing in the way of compensation and instead expected me to feel bad about the fact that he is not good at setting prices. I would have gladly paid more money to for a fully-functioning car that could accommodate my entire party in order to ensure and fun evening that was memorable for the right reasons. read more
