I love the personal attention that I got from Optical Designs. The opticians that I worked with…read morewere committed to helping me find glasses that I really loved. When my first choice didn't pan out, they made it possible for me to make a new selection with ease and were supportive and kind. They are very experienced, have a great selection, and are the best of what you'd expect from a family owned, long-standing business.

Such a great office! My eye doctor(Dr. Prendeville) is wonderful, caring, personable and really…read moregoes to great lengths to address any of my concerns or questions. Would recommend to any family or friends!

Do not deal with this company! I've have been a customer of Agnes for over 35 years and came to…read moreknow and trust her work. She used to be a very reputable business person but it seems that she's in over her head now that she owns her own business. She doesn't pay her bills to her vendors which means that her customers pay the price. She has an excellent selection of frames but she is unable to deliver quality customer care any more. I have a six-month tale of woe, finally getting resolved otherwise even though I tried to work this out through Agnes. I strongly advise anyone seeking a quality experience to go elsewhere, sorry to say.

No one can beat Agnes when it comes to customer service, and she has been serving Wellesley for…read moredecades. She knows the products inside out, and will offer options you may have never thought of, but that work awesome. Great location, great shop, great experience.

I went to go see Dr. Cressey after my previous Optometrist left her practice. Her location is…read moresuper-easy to get to via the T, and the office seemed nice and new. Dr. Cressey spent more time with me than my previous Optometrist, and took time to find out about my family history and my concerns. She also informed me about Lasik surgery, which I'd been curious about. I was very happy with Dr. Cressey and highly recommend her, especially if you are someone who wears contacts and ever has any issues with them!

I had an eye exam today because it's been about 3 years since my last exam. Dr. Cressey came very…read morehighly recommended and I can see why. Dr. Cressey greeted me with a smile as I walked into the office. She gave me the paperwork and we talked about the day and family. She was very thorough during the exam and explained every test that she was administering. She made the process easy and at the end of the exam I had clear and comfortable vision with what she prescribed. I will recommend her to my family, friends, and colleagues.

I called to get the price of a contact lens exam, which isn't covered by my insurance. I was quoted…read more$80. They charged me over $132. I said that when I called I was quoted $80, but they didn't care. They told me that contact lens exams start at $80 and said she should have told me that. Whose fault is that? But I'll take that up with the AG's office. I also had a regular eye exam, which was covered by my insurance. When I looked at the prices of the frames, most were between $550 and $750, and that was without the lenses with all the special coatings they were pushing. Then you have to wait after picking out frames because there's only one person that handles the ordering. When it was my turn, she made the comment that she really liked my frames. I said, "Good, put lenses in these frames" and I took the glasses off and handed them to her. (I prescription shades in the car.) The frames I was wearing were much nicer than any that they had. And my glasses only cost me $325 INCLUDING LENSES at Waverly Eye Care in Belmont. I would have gone to Belmont, where they only charge 50 bucks for a contact lens exam, but it was toward the end of the year and they didn't have any appointments before my benefits would expire. (My bad.) I should have known when MyEyeDr was the only outfit that had plenty of appointment times available. It's because they're so wildly overpriced, deceptive, and upsell driven. In addition to all that, the trial contact lenses that they gave me had expired over 7 months prior to my appointment in December, 2025. Is that even legal?

I went back to them after years , reluctantly. My…read moreappointment went smooth / but since that appointment and paying in advance for new glasses , that they said would be ready in three weeks- I have had no reply from the multiple calls into week 4.

Poor customer service, barely looked me in the eye when went back for follow up regarding frames…read more Did not offer to fix or suggest even getting a new frame. Would not return as felt unwelcome.

From the owner: Eye exams, Eye diseases, Digital Eye Strain, Myopia Control, Contact Fittings, Glasses. Ocular…read moreNutrition Supplement.

Terrible terrible terrible customer service. They never ever…read moreanswer phone although they are super quick to hand you an unexplained bill And charge you!

I was a patient for about 10 years with a history (three generations) of family blindness due to…read moreglaucoma. I experienced some recent changes in my eyes so called for an appt. I called 3 times over a one month period and had to leave a message each time as no one answers the phone, and then finally asked for an appt. through the patient portal. No one ever replied to any request. I finally left a voice message stating how horrible they were to not respond, and I got a call back (I was not home) asking me to call back to speak with someone specific -- but with no direction how to do that -- just gave the same general number that no one answers. I called two other reputable glaucoma specialists within the area and spoke with someone immediately to schedule an appointment. Do not go near this horrible practice. The doctor may be good (not sure either way), but even if she is the best clinician, she bears responsibility for the truly horrible patient treatment by her front office.

I love the Newton Wellesley Eye Associate doctors, but the Newton Wellesley Optical shop, not at…read moreall. The optician has rushed us through every single time...and with my child being the one to get glasses, this makes even more of a difference. Not only are we always rushed, but on the very first visit I asked to make sure that the lenses would be scratch resistant. I always make sure that my glasses have the antiglare and scratch resistance, why would I not for my small child? Young kids aren't nearly as careful as adults are, and are more active. Yet, nope. They were never ordered that way, and hundreds of dollars on glasses and they are basically junk. All of this hassle of back and forth, and my daughter missing school to fix these mistakes, and still not what we asked for. Taking an extra minute or two even on the initial visit would have made all the difference. I have never done a YELP review (that I remember), but when you spend hundreds of dollars on a medical device, you deserve some quality and care.

Best experience I have ever had with an eye exam…read more 1) Every person there is professional, friendly, helpful and sincere. 2) They did a COMPLETE exam, no corners cut. 3) Informative staff - explained everything very clearly. 4) I didn't have a heart attack when I got the bill. In fact, it was all covered!