Poor customer service, barely looked me in the eye when went back for follow up regarding frames…read more Did not offer to fix or suggest even getting a new frame. Would not return as felt unwelcome.

From the owner: Eye exams, Eye diseases, Digital Eye Strain, Myopia Control, Contact Fittings, Glasses. Ocular…read moreNutrition Supplement.

I have been Dr. Miller's Patient since moving to Natick in 2019. I enjoy my visits with Dr…read more Miller, he is extremely knowledgable and does a great job explaining things and answering my questions. Natick Family Eye Care / Dr. Miller is a huge improvement over my previous eye doctor. They are honest and transparent about the costs and charges related to the exam and any glasses / contacts that I purchase or am considering purchasing. Overall I highly recommend Natick Family Eye Care, I look forward to my eye exams with Dr. Miller

Back in October, my appointment went very well and had a great experience. However, in the past 4.5…read moreweeks, I've been having extreme difficulty getting new contacts. The wrong pair was ordered (though i said i wanted the sample they provided which i was told was in my chart) and shipped to me and then i had to call over 8 times to get in touch with someone. Two weeks later I provided my credit card and was told the new contacts would be in. I called 1.5 weeks later and was told they will need my credit card to order. There is a clear disconnect between front and back office and it is difficult to manage when each conversation is repetitive and continues to cause a wrong next step. It is now over 5 weeks since i first ordered my contacts :( this is frustrating. Great clinical care, but be wary when ordering contacts/glasses. I'll likely be looking elsewhere to avoid this experience again.

Dr. Le is fantastic and knows her field very well. I am so happy she has her own company and office…read morenow. Dr. Le takes the time to answer all questions whether they are small or big. She really examines and tried to identify all issues and calms your worries. She is passionate, knowledgeable, and very friendly. You will feel very comfortable for your vision exams. Her team is great and theres plenty of parking downstairs.

Let me begin by thanking the previous reviewers because their feedback helped me decide to visit…read moreDr. Le last month. My family and I have been seeing the same optometrist in a nearby town for over 20 years. However, some recent experiences left me wanting to try someone else. I am so glad I made the decision to visit Dr. Le. In my first visit, she examined my eyes and found a condition that can lead to a retina tear. Dr. Le helped me get an appointment with a highly regarded ophthalmic practice. An ophthalmologist addressed the issue the same day. The ophthalmologist told me that I probably had the condition for around two years based on the scar tissue. He gave Dr. Le (who he doesn't know) a lot of credit for identifying a barely visible problem. He said that he could have missed it himself. Beyond the eye issue, Dr. Le was very thorough in examining my eyes, filling my prescriptions, and fitting me for the best glasses and contact lens. She is friendly, explains things effectively, and provides compassionate eye care. I would highly recommend Dr. Le to my family, friends, and anyone who is looking for an optometrist.

I have been seeing Dr. Kolnik for numerous years. He has never been anything but friendly,…read moreprofessional, knowlegeable, and prompt. I highly recommend him to friends and family. His front desk staff (Bea) is also very accommodating, knowledgeable and professional when it comes to the administrative aspects like billing, appointments, ordering contacts, etc. Check Dr. Kolnick out on zocdoc.com which has verified reviews from patients who visited him and he has a solid well-deserved 5 stars. Another benefit of this office is the fashionable glasses they sell. The eyeglass professionals spend the time and effort to help you select the best glasses that are right for you. For a long time I hated the way I look in glasses but they're always able to help me find a pair that I love to wear and feel good in. Lastly, there is abundant parking out front.

I assume if you're reading this sentence that 1) you've been to an optometrist before and 2) your…read moreeyesight is sufficient to read this sentence. If you've never been to an optometrist, this review is for an eye doctor. If your eyesight sucks or you moved to a new area and need a checkup (as I did and needed), then other reviews here should testify to the longevity of this doctor and his positive impact on his patients. Me, included. Come back to this review after you see him and let me know if you can read this sentence clearer. I think you will.

I called to get the price of a contact lens exam, which isn't covered by my insurance. I was quoted…read more$80. They charged me over $132. I said that when I called I was quoted $80, but they didn't care. They told me that contact lens exams start at $80 and said she should have told me that. Whose fault is that? But I'll take that up with the AG's office. I also had a regular eye exam, which was covered by my insurance. When I looked at the prices of the frames, most were between $550 and $750, and that was without the lenses with all the special coatings they were pushing. Then you have to wait after picking out frames because there's only one person that handles the ordering. When it was my turn, she made the comment that she really liked my frames. I said, "Good, put lenses in these frames" and I took the glasses off and handed them to her. (I prescription shades in the car.) The frames I was wearing were much nicer than any that they had. And my glasses only cost me $325 INCLUDING LENSES at Waverly Eye Care in Belmont. I would have gone to Belmont, where they only charge 50 bucks for a contact lens exam, but it was toward the end of the year and they didn't have any appointments before my benefits would expire. (My bad.) I should have known when MyEyeDr was the only outfit that had plenty of appointment times available. It's because they're so wildly overpriced, deceptive, and upsell driven. In addition to all that, the trial contact lenses that they gave me had expired over 7 months prior to my appointment in December, 2025. Is that even legal?

I went back to them after years , reluctantly. My…read moreappointment went smooth / but since that appointment and paying in advance for new glasses , that they said would be ready in three weeks- I have had no reply from the multiple calls into week 4.

the staff is always ready to help! kind pleasant and patient ! wonderful choices of eyeglassesread more

Great optometrist there. Convenient location. Not all of the staff is particularly friendly, but…read morethey act competitive with other stores, including being reluctant to give you prescriptions, which is incompatible with Massachusetts law. I've never had this problem elsewhere, including getting pupillary distance or measurements that would allow me to get glasses elsewhere if I want. It's petty. Also much more expensive than some other places that make equally good lenses with good frame choices, and they don;t take insurance which is of course their prerogative. I hope to follow the optometrist elsewhere when they leave.

I first went to Weston Optical because they carry brands I love. I wear glasses full time, so…read morefinding frames that feel like a true fashion accessory matters to me. The staff was wonderful--patient, attentive, and genuinely helpful--and I left with a beautiful pair of glasses that suit my face perfectly. The atmosphere is calm, the service is personal, and I highly recommend them.

I had a long overdue exam and felt like every concern had been addressed…read more Then I got to choose a pair of eyeglasses with Sara's (owner) help... correct that, I ended up choosing FIVE pairs of glasses and sunglasses. Their selection is soo unique! I highly recommend choosing Weston Optical, a quiet and very quaint store with undivided attention.

Dr Thomisna and staff are amazing. Her quality of attention and knowledge of her patients is…read moreoutstanding. My family of 4 has been going here for 6 years. Her staff today is quite amazing and I really can't say enough about the quality and care!

Absolutely terrible terrible customer service! I've been…read morewaiting for four weeks for my glasses and every time I've called to check on them they tell me to call back that they don't know etc. I finally just got through to a very rude person on the phone who said we called you this morning to tell you they were ready Which they did not and I asked them what number they were calling and they said do you want me to go through my call list? I said no I'll come down and show you my call list that you did not call me. They told me they were ready, but I had to make an appointment to come pick them up, but I chose to come pick them up with the appointment. No one can fit them to tell me if they're OK. I would have to make an appointment to come back to see the eye doctor so that's another charge , I made the mistake of going back there after not being happy with them. Terrible terrible customer service.!!!!! And I paid triple the amount I would someplace else I don't recommend them. I don't recommend their doctors. I don't recommend anything about it for a customer service person we called you. You want to look at my call list !!!! I will pick up my glasses and I will bring them to one of the walk-in places in the malls and I'm sure they'll adjust them for me at no charge I went in to get my glasses and the girl at the front desk was rude than she was on the phone. She had a sweet voice and all, but she was rude. She argued with me, insisted that she called me, but she did not if she had called me yesterday to tell me, my glasses were ready I wouldn't be calling them asking them if they were ready . Very very poor customer service you can smile all you want sitting behind that desk but when you're rude and you challenge your customer and you tell the customer they're wrong you're wrong . To eyecare place where there's no doctors available when you come in to pick up your glasses is ridiculous. They want you to make an appointment to come in and get them therefore they're gonna charge you for that visit.