My job was a small porch repair. Showed up on time, did a satisfactory job. Met expectations. Would…read moreuse again.

We worked with The Erie Canal Handyman and team for a basic overhaul in our backyard. They replaced…read moreboards, power washed, sanded and stained our deck; re-treaded some stairs leading up the upper level of the yard and power washed and stained two retaining walls. They worked with us to get our shed cleaned-up on the outside as well. Ted showed up with ice cream for his crew daily and you could tell that there was an incredible admiration and respectful working relationship among the team. It was nice to have them at our house. They clean up to the point that you cannot tell they were even there. Thanks to Ted and team for a professional job and for all the pointers around our house!

Collette was awesome. She did everything she said she would and more. I hired her for a small job…read moreand she said she would go tomorrow. She went and did it then! Not tomorrow, but right then! I just get her bill for 1/2 of what I thought it would be. KEEPER!!!!!

Needed a "move out" cleaning in short notice. They did an amazing job at an extremely reasonable…read morecost. Would definitely recommend!

I'm honestly flabbergasted that this place has such good reviews after my experience with them…read more They initially quoted me over 400 dollars to clean my 225sq foot apartment. After calling and talking to Scott I was given a more reasonable quote. Things seemed good, until it was time to click "accept" and confirm the cleaning. I checked, and they were still charging me over four hundred dollars to do a single cleaning of a 225sq foot apartment (one that isn't very messy, and with no special circumstances that would justify the price). After going back and forth with Scott, he finally admitted that their system didn't let them change the price, but that he would only charge me the amount that he had agreed to by word-of-mouth. I was VERY uncomfortable clicking on something where I was legally agreeing to have them charge me hundreds of extra dollars, with no recourse if they did. I especially worried because if their system was so opaque that they couldn't change the price in one spot, then what's to stop it from doing the same thing and charging me the higher amount, with Scott using the same excuse to say that there was nothing he could do about it. So I told him, flat out, that if they or their computer system charged me the higher amount rather than the lower amount that we had agreed to, then I would give them one-star reviews on review sites online, that I didn't have any desire to actually do this, but that this was the only method that I had to protect myself. Anyway, things seemed good after that. They charged the agreed amounts and did the monthly cleanings for several months. They missed spots every time - sometimes large areas - but Scott had warned me that they weren't going to have time to get it all every time. I got the strong impression that Flower City Cleaning rushes their cleaners - pushing them to be quick rather than thorough. Certainly moreso than other cleaning services that I've used when I lived in other places (their initial quote, before I jumped through a bunch of extra hoops and agreed to a word-of-mouth contract that didn't line up with the contract I was actually signing, was considerably higher than ANY quote I've ever received from a cleaning company - both in terms of companies that I've actually used, and companies that I've just received quotes from). Anyway, then I had my final cleaning. The person was about 25 minutes late (delays happen, and I certainly wouldn't be writing this if that was all that it was). I always go out while they're cleaning, and when I got home I found that in addition to the usual missed spots, they had clogged the toilet with half-dissolved cleaning cloths (something I only discovered when I tried to flush them). They always send an email asking how they did after each cleaning, so I clicked the lowest "very unsatisfied" button, and wrote "the person was more than 20 minutes late from the texted estimate, and then left a bunch of cleaning supplies in the toilet that completely clogged it. If this happens again then I'll leave bad reviews in more spots than just this email." - I honestly feel like I might have gone too far with the threat. I was pretty annoyed at the time. A heads-up would have been really bloody nice though, so that I didn't try to flush it and get like half an inch away from flooding my bathroom. They immediately terminated service. No explanation given beyond what seemed to be a copy-pasted paragraph with a bunch of stuff that seemed so disconnected from the situation that I can only assume means that they copy-paste the same thing every time. Was it because of the two threats to leave bad reviews? - Maybe Scott was just having a bad day and did it as a knee-jerk reaction? I honestly have no clue. I also have no clue how their reviews are so good - did I just get really unlucky and have both their computer system and their people screw up royally on me? Ultimately, all that I can do is move on to another company - hopefully one that takes responsibility for doing the job competently, and owns their mistakes when they make them.

I love this company! The work is always amazing and they do great with our dogs. The texting…read morefeature is fantastic And they are so personable. Thank you flower city cleaning!!! Rachel is so great with our dogs, it is easy having her around and she's so thorough! I recommend this service to friends and family.

Johnny from Immaculate Interiors was very professional and reliable. He was also very patient as I…read morehad not your average picture hanging project. I would definitely use this service again.

Johnny did a deep clean for my apartment and I finally feel like it is truly clean for the first…read moretime. He asked questions about my areas of concern beforehand and took note of things I didn't even realize were needed. He did a particularly amazing job and my floor and bathroom. My old house collects a ton of dust and I haven't seen any still a week later. He was communicative and reliable leading up to and during the cleaning. Johnny was wonderful to deal with and I look forward to using his services regularly in the future.

Great cleaning at a great price. I use them monthly now for my house. Great customer service and…read moreresponse time too.

This is the worst, most unprofessional cleaning company I have ever encountered. Upon checking, I…read morecouldn't find a legally required general business license in the New York Department of State (NYSDOS) business entity database under this company's name. I hired KK Deep and Standard Cleaning last Thursday (based on one 5 star rating on Yelp) to clean a rental house I have in Rochester as my tenants are scheduled to move in last weekend. The cleaners were done in a bit less than 1.5 hours for a 4bedroom 1.5 bathroom house, which was faster than I had expected but my house was cleaned quite thoroughly by me already except for the kitchen and the full bathroom (which I had told KK) so I thought it was ok. KK sent me a few pictures and all look pretty good and I paid the $250 they asked, although the initial estimate they had given me was $150. Got a text message and a few pictures from my property manager this morning informing me that the house is not clean enough (dirty stove, dirty fridge and dirty shower) to be ready for the tenants. I texted and sent the pictures to KK. The owner did apologize initially for the poor job but told me she had to work all day and had to find somebody else to go to my house, knowing that their poor job had already messed up with the lease. I posted this poor factual review 1and half hour later without hearing back from her. She texted me 2 hours later said her cleaner will go to my house but then texted me a few minutes later that she would not send her cleaners to my house to clean the stove and fridge because I had written a bad review on Yelp. I told her I'd remove the bad review after her cleaners complete cleaning the dirty stove and fridge, but she refused to communicate further and hang up the phone when my property manager tried to call her.

I called to book an appointment for an estimate on a post construction clean up. Cameron (the…read moreowner) agreed to meet at the site today. He said he couldn't meet until 10:00 because he had to bring his children to school. I agreed that 10:00 would work for me, as the site is 50 miles from my home. When I was 5 miles away from the site, a text message popped up from Cameron saying he had to cancel in order to take his dog to the vet. ... and would I send pictures so he could work up a quote? Needless to say, I was not happy or impressed. He clearly was never intending to come at all. The meeting was scheduled at 10:00 and Cameron texted me at 9:53 to cancel. If he was actually intending to come, he would have been at the site or at least very close when he sent the text. There was very little concern for the value of my time- two hours out of my day to travel there and back with nothing accomplished. I must also point out, my husband and I are small business owners (of twenty years) as well and raised four children during those years. I understand the priorities AND the predicament. Why not a call or quick text an hour, 45 minutes, or even 30 minutes prior? At least I might have believed he had intentions of showing up.

I requested deep cleaning, starting with just a couple areas because I'm on a budget, and they…read moreworked with me to my satisfaction. The cleaning was excellent and extensive. I have knick knacks galore, a real dusting nightmare, and they got through it. I look forward to continuing to work with them.

They live up to their name! This wonderful company came in to clean our office space when…read moreconstruction was finishing up. They were friendly, efficient and thorough. There was no detail over-looked. I would highly recommend their services for any home or business.

Detailed Cleaning By Lisa, is a company that is dedicated to customer service and satisfaction…read more They have a cleaning crew that pays close attention to details and cleans with care and attention. They do post construction cleaning, commercial and residential. Their work ethic and attention to detail is unparalleled.