Alivio made one costly mistake after another while handling the auctioning of my possessions,…read moreincluding re. the vehicle for sale's odometer reading, saying it's fine to drive it until the pick up day, but then the buyer saw it changed from the advertisement & was extremely upset on the pickup day.......
They messed up on the used vehicle info package, bringing down the value of the car as it went to the 2nd bidder [whom I had to give another additional discount to for his patience] instead of the first who offered $4000 more. The 1st bidder lost their patience / got uncomfortable once they saw there wasn't even a mandatory document called the UVIP available, AND needed to wait while it was fetched by the owner [me], who was scrambling to get the package + even had to go in person to pay for it a 2nd time at Service Ontario, since the online package never came after 10 business days.
Total dysfunctional organization techniques.
Alivio then had nerve to claim I made "an additional $500 more than what the dealership offered at $3000" -- no, the car dealership offered 3K at the unrepaired state, not post-repairs which would've fairly brought the value **up** according to the trade-in assessor at the dealership.
For the posted advertisements - Countless misspelled words, "Booth" was misspelled for boots, couldn't even get this correct.
For jewelry - completely blurry and out of focus photos, this cost more than 2K...? well, in the end after the legal loopholes they took to charge me an extra $1100, it cost $3100?
Kitchenware - cookware photos were unbelievably bad, there were items put into the wok to save counter space, and the items **were not even removed when the photos were taken**, so the close up of it even included other items in a super weird confusing out of focus shot that's supposed to show the inside of the cookware.
Electronics - a new GHD duet styler that cost almost $600 had a description not even separating the words in the ad, reads as "iron and hairdryer in oneTestedFairly new"... such shoddy writing & staging in ham-fisted postings that no doubt did further damage to the bidding potential of buyers who are viewing the items.
All the other loopholes used to blindside a customer on their bill at the end - I thought the time was being counted down from the time the buyers are scheduled to come pick things up, why do they tell staff to come 2 hours earlier and have the staff's labour costs start getting counted at 9 AM when no buyer pick-up is even scheduled for the 2 hours?
Weirdly there were many buyers who DID show up at 9...
The people who came to pick up ALL said they saw on their ends that the pick up window opens at 9 - what is going on there then? What a mess - alivio claims the auction pick up can be done in 3 hours instead of telling the customer to just get a more expensive package if the time isn't sufficient, but instead blindsides the customer by using loopholes to charge for the pricier alternative of "employee overtime" by actually timing the auction to start 2 hours earlier than the pick up windows, then even charge for the full hour as "ending at 4 PM"" even though it ended at **3:15 PM** -- so you think it's "normal" to charge a customer time for your employees just taking a break to sit around & chat with the home owner in a friendly manner after, which is not even work but those were even billed as overtime hours? What about the time the confused buyer who came to pick up the car argued about it with the poor owner, with both sides utterly confused, and then suspicions arising about 'why isn't there a used vehicle info package' etc etc? Why wasn't that time (at least 30 mins) deducted from the "employee labour time"?
On top of it all - I was getting lectured on the phone by 'Rita' then repeatedly negatively complained at on how it's going to be a total mess if "Alivio's signs" aren't allowed to be used in the residential building, which is unbelievably unprofessional not to mention time wasting as the buyers stood there silently waiting while the manager carries on like this, toward a client who is paying them thousands of dollars, to get lectured for condo building regulations beyond any client's control -
What the client [me] DID do was tell alivio beforehand about all the regulations through FORWARDED EMAILS from the condo management, and STILL the alivio management was totally disregarding this on auction day?
And being extremely unprofessional complaining about these regulations? Would anybody sign up if Alivio said at the beginning "we can do whatever we want, you should be thankful, we can easily have taken way more money from you", which is what they emailed in the end when they simply got asked about the bizarre extra charges + a weird "credit card fee" that was charged for their *debit** e-transfer deposit of the auction profit.