I hired this contractor in early 2026 for an oven installation, deck construction, and cutting an opening in a block wall. In my experience, the work that was started did not meet expectations and appears to require significant correction.
There were issues with dust control during the project. Concrete dust spread throughout my home. My brand new HVAC needs servicing, and duct cleaning as a result.
I also have concerns regarding the deck framing. Several angles appear inconsistent, some boards appear to be cut short, and the installed drainage system does not appear to function as intended. Based on input I've received from others I've consulted, the deck framing may require partial or full reconstruction.
I raised these concerns directly with the contractor in an effort to resolve them. After doing so, I was informed that further communication would need to go through their attorney. Since then, I have not received any follow-up or proposed resolution.
I paid $17,500 upfront under contract. At this time, the agreed scope of work has not been completed, and no corrective action or refund has been offered.
Currently, the project remains unfinished. There are openings in my walls, open electrical, a deck frame that appears to need removal and reconstruction debris, including a Bagster containing concrete and other materials, left on site.
BBB reached out on my behalf and there was no response. This is reflected on Veteran Edition Handyman BBB page.
A complaint was also filed with the AG.
I encourage others to carefully review project details, payment terms, and expectations before proceeding with this contractor.
https://www.veteraneditionservices.com/
https://www.bbb.org/us/ny/webster/profile/handyman/veteran-edition-handyman-0041-236028831
BRIAN & GEOFFREY KOGLER are the owners. As of this posting the BBB accreditation link has been removed from their website. read more