I just moved from an upstairs apartment with a skinny staircase, tall railings, and a short ceiling…read moreto a house my wife and I purchased and these guys were great. While it is true that $80 an hour for two guys seems a little pricey, they were well worth it and I would have paid more. I booked them for 3 hours figuring with the amount of stuff I had it would take at least that long with me starting to load the truck with three other people before they even arrived. After they did get there I stepped out of the way, they finished loading my truck followed me to my new house and had the entire thing unloaded for a total time of just under two hours. This was the best money I have spent in a long time as moving sucks but with these guys I didn't really have to do too much. I thank you Mike and Denny for a job well done

We had a very small furniture move - a dining table, 6 chairs and sideboard - to be moved from…read moreBinghamton, NY to Riverdale, NY. We agreed to the outrageous moving fee since we were on a tight time frame, and paid an additional amount to have the move insured. On the day of the move, the movers attempted to detach the legs from the table, but were not able to remove all four. They supposedly 'reattached' them and loaded the table top-side-down in the truck. Fine. I had to stay in Binghamton with my mother who was ill at the time, so my husband drove back to our apartment for the load-in. Admittedly, he (my husband) should have checked the table a bit better when it arrived. It was not scratched or broken, but it was not reassembled properly by the moving team and is leaning and 'sways' with even the slightest touch. I realized this as soon as I arrived home two days later and we attempted to call the moving company. This was an expensive, hand-crafted, solid oak table and has never swayed in its life. Over the past three weeks, we have attempted to contact the movers several times for them to arrange for the table to be repaired - honestly all it needs is for the screw sites to be filled and redrilled properly. And we paid for the insurance to cover this type of repair! We have been understanding that these things can happen - hence getting insurance - but it is absolutely impossible to reach Crew4 once they have your money. They answered the phone once in these three weeks, heard our concerns and request for repair, but have not followed up with us after several more attempts to contact them. I have waited nearly a month for them to do the right thing resolve this issue, but it is to no avail. I don't enjoy leaving 1-star reviews, but I am hoping this will help others to avoid using such an unprofessional company.

Recommendation: Foster Custom Kitchens, 212 S Albany Street, Ithaca, NY 14850…read more Andy Foster phone 607-272-8102 It is rare that you experience a truly ethical business person who stands behind his products and service. My experience would be unbelievable if it didn't happen. Seven years ago we bought new kitchen cabinets from Andy Foster. After one or two years of use, we experienced some lack of quality and I began calling the cabinet maker for some advice but never received an answer to my messages. I continued to call the cabinet supplier over the next several years with no satisfaction. Foster Kitchens designed and supplied the cabinets but didn't manufacture them, but Andy agreed that the quality should have been better. Since we dealt with Andy Foster, he made the problem go away, at his expense. We had three wood craftsmen working in our kitchen these past few days, one of which was Andy Foster, correcting someone else's poor workmanship. No matter whether a company is an IBM or a locally owned business, things don't always go 100% right. How those businesses correct the problems, is what makes the difference. I want everyone to know about the ethical business that Andy Foster of Foster Custom Kitchens is running in Ithaca. If you ever consider a new kitchen, Foster Custom Kitchens is the only place to go. Mel & Mollie, Ithaca, NY

From the owner: Your dream kitchen is just a call or click away.read more

They create beautiful mosaics. You definitely need to order samples because some of the samples I…read morereceived did not look close to the picture on their website. It gets really pricey to order samples because you pay a high shipping charge so I'd recommend starting your selection early, ordering you top 2-3 and hope you like one. The challenge I had with them was their customer service. Since it is made to order, you don't get a good sense of when it will arrive. I've had to reach out to customer service a few times. Sometimes they didn't respond until the second or third attempt, other times they say it will ship, but you don't receive a confirmation. When you are remodeling a home and this is just one of the 200 items you are ordering, it's difficult to plan. It's also difficult to schedule the contractors without good communication.

The 3 stars are all for their product. My backsplash is finally done and looks amazing! Beautiful…read moreblue glass - no complaints there. My problem comes in with their service. For my main order, I ordered exactly the number of square feet my contractor requested. Toward the end of the project, he realized he was 4 square feet short, though no one had ever counted sheets in the original order. The problem could have been that Susan Jablon shorted us or that our contractor told us the incorrect amount initially - we didn't know and just wanted to finish up our project prior to a rapidly approaching move-in date. So we called Susan Jablon and spoke to one of her employees about purchasing 4 more sheets. I explained that we were in a big rush to finish up, and even asked about paying more for rush delivery service. Since we're in the same state, I was assured the order would go out that same afternoon and arrive within 2 days with ground shipping so we decided against the rush shipping. Plans were made for the tile installation guy to come back the day after we were told the order would arrive. Unfortunately, the tile didn't arrive and I had to call to follow up. It was still sitting on their counter! Given the rush we were in and the conversation I'd had earlier in the week, someone really ought to have told me that there had been a delay. Then I noticed on my credit card transactions that I had been charged about double for my follow-up order vs. what I had been quoted. I called in right away and was told that I'd get a refund to my credit card, but that it could take 10-14 days to process. On the long side, but fine, not the end of the world - and I was told that this was just giving them a cushion and it could be sooner. I marked my calendar to check to make sure the refund came through. Now that we're in that period, I logged on to check for the refund. You guessed it, nothing. So I called back and this time (I think) I spoke to Susan herself, who pulled up my order history and said she saw nothing about needing to process any refund. She also told me the original issue came from the fact that I was charged for double the number of sheets as what had been ordered. It's too late to get a refund back to my credit card, and also too late to get any tax back because the tax bill has been paid, but they're refunding me for 5 sheets rather than 4 to make up for the difference. This time I'm supposed to be receiving a check. Hopefully it comes! So overall, great product, but highly disorganized service and they really dropped the ball a couple times. I had a ton going on with my renovation, ordering all sorts of tile, appliances, fixtures, etc. and the amount of follow-up required on this one element was really not appreciated.

It was to be a 2 month construction project (optimistic). After 9 months we hired another…read morecontractor to finish the project, make repairs and fix multiple water leaks. Window leak: I was told it was probably condensation. Nope. I had to investigate, test and determine the leak was a faulty window sash. It was replaced per warranty without help from the original contractor. Front door leak: After spending 30 minutes arguing about the leak and the wrong door, he agreed to reinstall the door. It still leaked. The new contractor identified the missing brickmold between the door frame and wall sheathing that would provide a rain tight seal. Back door leak: The new contractor removed the door and siding. We found jagged and exposed sheathing, no flashing tape around the door frame, missing Zip tape on sheathing, exposed joints in metal siding, and no header flashing above the first floor siding. Major window leak: Water got past the trim, Zip tape, sheathing, foam insulation and was dripping from the drywall ceiling. None of the J-channel trim around the windows had rain tabs. The J-channel trim needed to be replaced on all the windows. When removing the vinyl shakes to make the repairs, we discovered the siding was installed with drywall screws. Those screws will rust and create rust stains. Screws will also prevent the expansion and contraction of siding with temperature change. The siding will buckle. All the vinyl siding was removed and correctly installed with aluminum roofing nails. New addition water leak: Portions of the siding on the second story were removed and larger flashing installed between the wall and roof. Potential gaps were caulked. Other issues: The interior tongue and groove pine was delivered and kept outside under a tarp over two months until my wife and I moved it inside the garage to allow the moisture and mildew to dry. I redid the drywall in a short hallway due to 1" gaps and missing 2x4 nailers. I added more screws and longer screws to the drywall ceiling over the stairs when I noticed the drywall was not holding in place. Exterior fascia and soffit repair due to winds and lack of secure fastening (contractor was informed in advance this would be required). This summary does not include all the issues, but you can gather a good idea how it went. I have plenty of pictures and documentation to support everything stated.

Save yourself the trouble and just find somebody else. He sounded nice and offered a reasonable…read morequote at first, but then blew past start dates, delayed our project months, attempted to raise the price significantly at the last second, and eventually just stopped communicating and ghosted us. He prioritizes a few commercial clients and does not care about residential customers.