They create beautiful mosaics. You definitely need to order samples because some of the samples I received did not look close to the picture on their website. It gets really pricey to order samples because you pay a high shipping charge so I'd recommend starting your selection early, ordering you top 2-3 and hope you like one. The challenge I had with them was their customer service. Since it is made to order, you don't get a good sense of when it will arrive. I've had to reach out to customer service a few times. Sometimes they didn't respond until the second or third attempt, other times they say it will ship, but you don't receive a confirmation. When you are remodeling a home and this is just one of the 200 items you are ordering, it's difficult to plan. It's also difficult to schedule the contractors without good communication. read more

I chose some beautiful stainless steel over porcelain tiles from their site and along with my order I asked them to check the product for scratches. They did not have enough undamaged product to fill my order. The delay for them to restock, reinspect and make an addition addition to my order took about a month. Precious time my project did not have. All along the way their communication so poor. I had to call several times to get information, the service rep has to wait for the owner to reply to most questions, the service rep said I wasn't getting her emails because she mailed them to herself. They did not provide any tracking information on their invoice. Their phone does not take messages, so, no call backs. Often times they don't pick up the phone. Basically, I'd advise you to go elsewhere! The only reason I don't rate them lower is that i was able to prevent them from sending me a whole lot of damaged merchandise. But on the other hand, now it's the holidays and my contractor is out of time to install it read more

The 3 stars are all for their product. My backsplash is finally done and looks amazing! Beautiful blue glass - no complaints there. My problem comes in with their service. For my main order, I ordered exactly the number of square feet my contractor requested. Toward the end of the project, he realized he was 4 square feet short, though no one had ever counted sheets in the original order. The problem could have been that Susan Jablon shorted us or that our contractor told us the incorrect amount initially - we didn't know and just wanted to finish up our project prior to a rapidly approaching move-in date. So we called Susan Jablon and spoke to one of her employees about purchasing 4 more sheets. I explained that we were in a big rush to finish up, and even asked about paying more for rush delivery service. Since we're in the same state, I was assured the order would go out that same afternoon and arrive within 2 days with ground shipping so we decided against the rush shipping. Plans were made for the tile installation guy to come back the day after we were told the order would arrive. Unfortunately, the tile didn't arrive and I had to call to follow up. It was still sitting on their counter! Given the rush we were in and the conversation I'd had earlier in the week, someone really ought to have told me that there had been a delay. Then I noticed on my credit card transactions that I had been charged about double for my follow-up order vs. what I had been quoted. I called in right away and was told that I'd get a refund to my credit card, but that it could take 10-14 days to process. On the long side, but fine, not the end of the world - and I was told that this was just giving them a cushion and it could be sooner. I marked my calendar to check to make sure the refund came through. Now that we're in that period, I logged on to check for the refund. You guessed it, nothing. So I called back and this time (I think) I spoke to Susan herself, who pulled up my order history and said she saw nothing about needing to process any refund. She also told me the original issue came from the fact that I was charged for double the number of sheets as what had been ordered. It's too late to get a refund back to my credit card, and also too late to get any tax back because the tax bill has been paid, but they're refunding me for 5 sheets rather than 4 to make up for the difference. This time I'm supposed to be receiving a check. Hopefully it comes! So overall, great product, but highly disorganized service and they really dropped the ball a couple times. I had a ton going on with my renovation, ordering all sorts of tile, appliances, fixtures, etc. and the amount of follow-up required on this one element was really not appreciated. read more