My issue was resolved after Lifetime Windows remeasured the opening and adding 1/2" to overall height around November 2022. Now, the window is the correct size (see photos). There is no extra "trim coil" at the top to fill the opening. (note: some trim coil is required around any window frame along with insulation and sealant.) I am updating my rating to 4/5 to account for the trouble I had convincing them this was the right thing to do. Kudos to Lifetime Windows for ultimately replacing this at their expense. I will report the same to the BBB. FYI, nobody asked me to update my review. I only want to be fair and complete. The windows they sold me are very nice. The window itself was never in question; just a problem with my measure and install. read more

Lifetime Home Remodeling - Replacement (right side) window doesn't have extra trim foil to fill gap - General Contractors Near Me - Denver, Colorado

See all

Communication is very poor and seems to only happen when initiated by the customer. Squeaky wheel gets the grease. Ordered a whole house of windows through Costco October 2025. Job is still not complete. Have been back 6 times due to broken frames, broken locks, hard to open (sticky window's), and sealant around glass. Told they don't clean windows during installation , that's the customers responsibility. Lifetime has been accommodating with service calls, but most of them could have been avoided. My experience is not what I expected from Costco, Marvin and Lifetime. read more

First I want to say I have not had them do anything on my home, this review is only about customer service. We had someone come out a month ago for windows, he spent about 10 minutes with us since we would not commit and we had serious sticker shock with the amount he said it may be. Then today 2 guys came to my house to sell me siding, I told them I was not interested they proceeded to tell me there is a new mandate that requires I update my siding to be fire resistant. There is a mandate going in effect in July I believe but it's only for new builds and remodels. They were rude, persistent and did not leave easily. Even if their products were more cost effective I would not purchase from them due to their rude employees alone. They are nice until you tell them no, they must be paid on commission. read more

I'm a longtime Lifetime customer. They replaced all 40 of my windows, my doors, and patio doors. I'm told I'm a "top 10" client. Earlier this year, it was time to replace our front door (the end of my projects). When we finally made our selection, we took advantage of one of their great financing opportunities. When the installation was complete, we noticed that the glass insert was not quite level. We measured again and again - yes, it was off. We called our salesperson, Eric. He said to send him the pics. Never heard from him again. I called customer service. They said they got the pics from George. Never heard from them again either. Finally got a call from Mike. He said he was our project manager. I said I didn't know we had one - you were never at my house. He said he spoke with upper management, and if I didn't release full payment immediately, that Lifetime would never honor any of my warranties again. If I did release payment, they would handle my issue through warranty immediately. I reluctantly released payment. It's been 10 months now - no one has ever reached back out for anything. Thanks Mike - you threatened me and lied to me - apparently at the instructions of upper management, according to you. I've waited long enough. My patience is long gone. Now, I want everyone to know how I was treated. I can go one, but you get the picture. One totally angry customer, Ed P. read more

Aggressively knocked on my door, ignoring posted no soliciting signs. Attempted to explain that they didn't need to mind that signage, (CRS § 18-4-504). When asked why they don't display their solicitor registration cards (required in Castle Pines), told me it's only required in Castle Rock. Which is not true. - (Castle Pines Municiipal Code Sec. 6-4-10) - Details matter. Being respectful matters. As a former window installer, there are many honest quality installers on this app. Why would you pick people who cut corners? read more

Very deceptive- order a French patio door with a pattern- and lock bolt- sales person M. jaco- attempted to up-sale me on the door stating that I purchase a different door- fast forward another rep Javier and I discuss a resolution to the issue - months later deliver of patio door - no grid- no bottom bolt damaged screen- Hector stated that I should receive a follow up- $6800 dollars later- no follow up! Called numerous times! read more

Lifetime Home Remodeling - General Contractors Near Me - Denver, Colorado

I contacted Home Depot regarding the replacement of a bath tub and they directed me to Lifetime Home Remodeling. A representative came over and asked what my budget for the project was, and I automatically saw his deameanor change when I told him the number. We went through the motions of measuring, choosing hardware, etc. and his price for me was $20,000.00. I got a nice chuckle out of that, and he was not too happy. He calculated some new numbers and got it down to $16,000.00, which I was not going to do either. In the end he made the statement that maybe I could afford to find someone who would do the job for a 6 pack of beer. Ummm! Racist much??? That was beyond unprofessional, rude, and inconsiderate. So, because of that I would not recommend dealing with them. They obviously only want elite clientelle and not hard working everyday folks who refuse to overpay for work they did not even ask for. Let me go buy a case of beer.... read more

These guys sent some guy into our clearly posted No Soliciting neighborhood who banged on my door, rang the doorbell multiple times and hung around way too long on my front step, before leaving some crap stuck to my front window, RIGHT ABOVE the city-issued No Soliciting sticker. Reading the other reviews, this seems like business as usual for them. The door-to-door sales model died decades ago and reeks of a sad, failing business to avoid. read more

Congratulations, when you sent Jacob out today to my home and told him to ignore all No Soliciting signs that earned you this 1 star review. I even have an extra sign warning solicitors of this consequence and he still rang my bell and pounded on my door. Why would I want to hire a company to work on my home who can't even respect a simple request to not solicit me? Then send a guy who continues to try and push his " I'm not selling anything" BS while I'm telling him I'm not interested. Oh so you just wanted to have a chat with some random person? You told me all I need to know about the quality of your company and how much I shouldn't trust you from that one disgusting interaction with Jacob. Btw, shut your mouth and walk away when someone tells you no. Don't keep talking and trying to push your message with a massive attitude. You came to my door. Learn some manners. read more

Beware, I had 2 shower renovations done. For one of them the pea trap was cracked and leaked into kitchen. Had to deal with that repair. Please note even though they were caused the damage read their contract they don't pay for painting of ceiling. The second shower's shower pan was measured wrong and had to wait another 3 weeks. They do okay with cookie cutter showers, but not custom. Gave a gift card for issues for $250, but card received was for $200 and said Happy Anniversary?? Reached out to salesman Steffan, but ghosted me. Then a month ago had issue with shower handle not working. Called service department 5 times and left message about issue. No response so I pretended I wanted a quote on the main phone number and of course I got to speak to a live person; Rowland. Explained issue and was told he was going to transfer me to the Service Manager's direct cell phone. Left a message about my issue and it has now been 2 weeks and no call back. I would not recommend this company to my worst enemy! If you notice on their reviews, they only respond to those who leave good reviews. Again, beware!! read more

I bought windows a three years ago from Lifetime windows. I had my windows cleaned in August and they noticed there was damage to the window frame. I have been trying for 9 months to get someone to come and look at the damaged frame, still waiting :( The windows I bought have a double lifetime warranty, what a JOKE! read more

Horrible sales tactics. Does this ever work? Going door to door in a neighborhood with large "No Solicitation" signs posted, signs on doors as well, and ringing the door bell and banging on the front door. We have a newborn asleep and don't appreciate the unwelcome visitor. Owners or managers, you really approved sending some guy door to door and bang on doors? You do realize we don't live in the 1950s and if any of us need doors or windows we use this thing called the internet to find you? read more

Lifetime Home Remodeling - Pushy salesman, banging on doors and ringing door bells with "No Solicitation" clearly marked. - General Contractors Near Me - Denver, Colorado

Lifetime was recommended to me by a contractor performing some major renovations to my home. I wanted to replace my great room and bedroom windows with large sliders. I met with the salesperson who made the process very easy from the start. He made some recommendations based on the information I provided and did not try to oversell me on anything. The price quote was reasonable and I was even able to use my credit card - which never happens with contractors without an additional fee. They over-delivered with the time estimate, as the entire job was complete a month sooner than promised, which was a nice surprise. The installation itself was great. The workers were all very nice and meticulous. They put down carpet runners, covered my furniture and completed the entire job in two days. I received exactly what was promised. Communication was great throughout. From measuring, ordering, status updates on ordering, scheduling on days the weather was suppose to be nice (January, brrr), and final installation. I live in a log home that presented some unique challenges, but they sent the lead installer who has lots of experience with log homes and everything went great. They sent all my installation and warranty information via email. The entire process as a pleasure; including the followup emails and phone calls I've received. All I ever ask for is realistic expectations and they provided all of that and more. Thanks to the great team at Lifetime! Photos shown are during and after job complete. Sorry no before photos. They do not stain the trim, but that is understandable. I will take care of that separately. read more

See all

Miss measured window. And I am to be happy losing 27 inches of windows AND pay for there error needing to remove paneling now and drywall their error ? Wow read more

Lifetime Home Remodeling - Miss measured window - General Contractors Near Me - Denver, Colorado

Xavier was knowledgeable, courteous, and followed through on his commitment to provide the warranty work on our residence. Our particular project required driving a great distance to the job site which had snow and icy footing. He was on time and spent the time with us to explain his work. Mark Evergreen, Colorado read more

We had lifetime do our windows and James Hardie siding after the last storm. Although the siding looks great and they did a good job, the siding people used the wrong shade of caulking. It wasn't noticed until a few months later and now thats all we see is the caulking marks and where he wiped his fingers! The windows were just the common sliders and we started having problems closing and locking them. We had a repairman come out and told us that he needed to have someone who is more qualified come out to fix them. He got his boss on the phone and it was decided to just lock the window in place in hopes that it will settle into place. Not sure I agree with that decision. We will wait and see if that works, they said about a month. Hmmmmm read more

Lifetime is a great vendor for windows. Loyal supporter of Blessed Sacrament School. We can't say enough good things.

I bought my windows in January 2025. The windows were installed a few months later. One had a broken frame. Came back to replace it, looking at all windows they said my kitchen window is broken. It needs replaced. They shoved paperwork at me to sign for the job completion. I wouldn't sign it since they had to reorder and replace another window. Now they are threatening me with collections if I don't sign a completion form. They say it's not covered under warranty. It broke on the frame at install. The finance company has told me not to sign anything until my windows are all installed and correct. Mike will call and tell me he will come out and look at the job, get the stucco guy out here to fix the damage caused by the installer..blah blah blah....never shows up. If I could give this company 0 stars I would. The windows are beautiful, the customer service is very ugly! Buy your windows from someone who cares about the customer. I regret doing business with Lifetime windows. read more

We just spent (or will be paying off) a LOT of money to have our old vinyl siding removed and replaced with Hardie Board. I was referred by a friend who gave rave reviews of the company - having used them before. The sales process was good, even with the sticker shock - but we were informed that the only way to properly do the project was to get the house down to the studs in order to re-insulate it and wrap the house in a protective barrier. We were told the project would take 2 to 2.5 weeks. This project is not for the faint of heart. My house was a disaster zone for 3 weeks. Nails and screws in the driveway, in my gardens, trash spread throughout my 1/4 acre backyard and in my gardens in the front yard. Electrical lines were moved and not replaced, hence them hanging down the side of my house now. 2 different window screens were damaged and haven't been replaced and our new driveway was cracked by the guy who put the dumpster on it. Our grass was killed in multiple places from the equipment, garbage, etc - being left in one place for too long. Materials placed in the street had to be gathered up by my husband as they were not piled up but spreading into the actual street we live on. Communication was wonky. We went on vacation for a week to escape the mess and on Thursday received a text from the project manager that the project would be 100% complete the next day - Friday. We came home on Sunday to a bigger mess than we had before we left. Soda cans everywhere, trash and debris everywhere - no dumpster in the driveway just trash piled up next the the porta potty that was placed literally in the middle of the driveway. It took multiple calls to get someone to come pick up the rest of the trash and other items left behind. I was seriously depressed to find my home in that condition. Not a fun thing to come home to. Basically - we paid an insane amount of money and I feel the level of service did not match up. While I like the finished product - it came with so much destruction that part of me wishes we hadn't done it. But I guess we can think about that fact for the next 2 years while we pay it off. read more

See all

Had Lifetime do my 2nd phase of windows and they did such an amazing job! I have had such a great experience both times I have had them work on my home. They are clean and answer any questions. Everyone in the office is so helpful. 5 out of 5 stars. read more

My complaint with the BBB has been open for 10 days with no response from the company. The representative that commented to my review said her service manager would call has not. I will reach out to her today but it appears 2 weeks later that they have no intention of rectifying the situation. The sales person who I originally reached out to has gone silent. So my initial conclusions appear correct - once they have your money, they're done with you. With so many other window companies out there why bother with these guys? Have you been to a home show this past year? I passed at least 5 other companies that service Northern Colorado. I probably should have gone with the smaller company in Loveland. Same brand windows (Anlin out of California). read more

From beginning to end this has been a disaster. we spent over 20k on 10 windows. install was a mess. After waiting months for installation the crew showed up, ripped out our old windows and began installing windows we did not order. A supervisor came to the site, acknowledgEd that they ordered the wrong ones but it would take another month to get the correct ones. So they installed the wrong ones and we waited. Waited while the house looked awful. Paint all messed up, huge plaster chunks missing where they ripped the old windows out. Over a month later they returned with the correct windows. Installed those but didn't have the right guys to finish the details. So paint was still missing around all the sills and big holes of plaster left everywhere. The crew said someone would return that week to finish. That never happened. I had to call multiple times to get ANYONE to call us back. Finally I spoke to someone who scheduled a supervisor and a crew to come out and finish the job. Weeks later, mind you so the house still looked like garbage. Appointment was scheduled and I waited. And waited and was stood up. I go through this whole process again. Everyone is very nice and very sorry. I make plans to come back a day early from a weekend vacation to the mountains To meet the guy who is going to finish the job. I am stood up again. At this point I am furious. I call. They are so sorry. They send a guy out a week later who is so nice and tells me the company is in trouble. They can't keep people. They are so far behind. He is so sorry. He finishes the job. Finally. Months later. to add insult to injury they start the time on the loan from the day of the first botched install and I cannot get a call back from anyone to remedy this situation. we are owed 4 months time on the repayment of the loan. And finally. Today. November 24th 2023, I am sitting next to my new windows and the draft is just as bad as when we had the old, original windows. I'm freezing. It's snowing. It's 20 degrees outside, and these windows suck. Or the install was botched which is probably the more likely of the 2 possibilities. I just called and was told a supervisor will call me back next week. I'm at a loss of what to do at this point. if anyone is listening at your company, you have a real mess of a company and you need to make things right. It's embarrassing And you should be ashamed. read more

I just called Lifetime Windows and Siding. I needed an estimate on 2 patio doors and siding. Lifetime would not set up a time to meet me unless my husband and myself were both present. WOW. I thought I would be more than capable of making decisions on a project by myself. What if I was single????????? That's ok. I was giving them a second chance because I have used them many times. The last time I used them it took a lifetime to get the two projects done. I would not recommend. LIFETIME Maggie C. read more

This has been the most unprofessional and miserable transaction I have ever experienced. My 20-year-old house needed new windows in the primary bedroom. I had significant noise issues due to trains doing overnight maintenance nearby every night and interviewed 4 firms to replace my windows. As per Lifetime Window's marketing materials- * Expertly installed -Our team of professionals will ensure your new windows are properly installed the first time. As my lawyer explains, a misrepresentation is a false statement of a material fact made by one party which affects the other party's decision in agreeing to a contract * This was BLATANT Misrepresentation o Lifetime's sales agent, Keron Singh's false statements caused me to choose Lifetime Windows over the competition o "Easy one day professional installation" was a deciding factor for me o He also stated these windows are designed for noise reduction. o Lifetime Windows did not deliver what they promised. Professional one day installation and noise reduction was part of that promise. * Job completed after 29 days for a "one day job" * This WAS NOT the "Easy One Day Installation" I had been promised * I never would have contracted Lifetime if they honestly told me the job would take 29 days * Even after the 1st day debacle, at no time was my project made a priority. No effort to expedite. Frequent no-shows. * Constant disruption of the Quiet Enjoyment of my home over 29 days. * I was specifically told these windows were made for noise reduction. The noise from the overnight trains is a bad as the original windows. * 10/2/24- Just discovered a huge crack across one of the windows. o Outside pane, no damage to the screen. o Only 4 1/2 months since installation * Called/wrote Lifetime Window and have not responded read more

Had a sliding door replaced a couple months ago and the install looks like a child did it. Mismatched colors on hardware, door is not level, screen door is not seated correctly, screws put in where no holes were in the frame that called for screws, poor caulking job, they cut part of the frame to get the new door in and did not cover up the area before cutting and i had saw dust EVERYWHERE. The project manager Anthony came by during the install and told the installers everything looked great. I called Anthony to discuss my concerns the next day. He was going to come out and we scheduled a time. He never arrived for the appointment. I called him to find out what was going on and he said he had a person matter that came up and was sorry for not letting us know. Hhe finally came out another day and said the install was horrible and said they fired the installers. Then he said we needed to have a whole new frame put in and all new hardware. He said he would place the order the following Monday. Fast forward, we didn't hear anything from him for two weeks and I called and texted him on 9/30/24 asking for an update. Several days later someone else named Mike called and told us Anthony was no longer with the company and would be taking over. We set a schedule for today at 9:00am and Mike did not show and we did not get a call saying he would not be coming. Just got a call from him in the last hour 12:00pmish and wanting to reschedule. He gave me a reason that there was a personal matter he had come up (sound familiar?). I get things come up but twice we have been "ghosted" by two different peope. Now we can't meet with Mike for two weeks because we are not available until then. The amount of hours I lost waiting for people to show up twice and not show up is unacceptable and my cost of time is way more than the cost of the new door! At this point, this company should fix the problems and pay me for my time lost or write off the cost of the door. The product is great but this has been a disaster of an experience with this company! We had planned to replace several windows through them but we will probably go with another company because of this experience of just one door! I would welcome the owner to reach out to me to discuss if they truely care about their customers and making this right. read more

Initial installation was mostly good but there was one framing piece over our front door that was too short and not stained on the ends. This was in April. Since then we have called at least 5 times. Were told that a fixed piece was ready to be installed. Had to CALL THEM at least 5 more times to get the piece here. When it finally arrived the piece WASN'T STAINED!!!! Have called at least 6 times (again I have to call them) to get it stained. STILL HASN'T BEEN RESOLVED!!! read more

Lifetime Home Remodeling - Here is the piece they installed when the original piece was too short and not stained on the ends. Gee, this fits perfectly, not. - General Contractors Near Me - Denver, Colorado

Solicitor showed up with no appointment . Walked right past the "no tress passing/no soliciting signs. I'm on 2 acres. Dangerous practice for this company read more

They send sales reps into neighborhoods on foot. I am on 5 wooded acres with a 350 foot long driveway and I don't expect to have someone lurking and creeping around on my property. I opened my front door today to go outside only to find a man standing on my front porch, which scared me to death. People don't go walking through these properties without freaking residents out. He's the second one from this company in 4 months. I called to see if I could put my address on a do not contact list, and the person on the phone argued with me and then hung up on me. I would under no circumstances do business with this company. read more

What a phenomenal experience! I wanted to express my sincere gratitude, appreciation and WOW- that we experienced when working with Dave our sales consultant and then Jaime's team of installers of our windows! The level of care, precaution and precision that was offered by all employees was outstanding! Especially the installers, It made the entire process a true positive experience! The installer team is so important in the Entire process, I want to be sure to acknowledge and valued their work with this review! We received bids from Anderson, Pella, Champion and Lifetime- hands down Lifetime best value, price and experience! read more

Lifetime Home Remodeling - General Contractors Near Me - Denver, Colorado

We had bay windows installed and had a few hiccups, but everything was fixed and the crew was good. Tim helped along the way and JJ came back to correct an issue and he was very professional and great. Would recommend them and used Marvin Infinity windows. we can't wait to be able to replace all the rest. read more

Lifetime Home Remodeling - General Contractors Near Me - Denver, Colorado

See all

Sleazy, relentless sales tactics!!!! We have been harassed by these salespeople since our last storm, & salesmen continue to come to our door, even though we have another company's sign in our yard. Today the salesperson outright LIED that he had an appointment with us. We are under contract with another company, and even if we weren't, I wouldn't dream of using this company. read more

No issues with the company but the contractor they used didn't care about our personal property. Plants were trampled on and edging bricks disrupted. We know the contract states they are not responsible but common care should be expected. Needless to say, we didn't complain because "it's in the contract". read more

Have not & will not use this company. We live in a neighborhood with a clearly posted "No Solicitation" sign at the entrance of our Community. In addition, we have a "No Solicitation" sign posted at our front door. That has not stopped the sale people from ignoring both signs on multiple occasions. We even contacted the company, they were rude and generally didn't care. read more

Their installation team, fantastic. I would give them a 6 out of 5. I gave a 3 because one sales person is really really bad, worth a 0. If you want to know this sales person's name, please message me. First, he didn't give us all the available options. His only goal was to make you sign the contract fast. Later we realized we should have installed another type of window. After we signed the contract, we had a question and called him. The response was "Talk to my boss". [I decided to delete this paragraph.] To be fair, after I reported my terrible experience to the company, they handled it really well. I appreciate it. Overall, their product and service are good. My recommendation is to avoid this one sales person. read more

In 2015 I got our windows replaced in our house by Lifetime Windows . It has taken us 3 years to get 2 windows replaced. They no longer do business with the company that made our windows so somehow or another this is our fault. I put in a claim in July of 2021, and after a year of trying to convince them that it's not our fault that they no longer do business with that company, they finally decided to get the windows repaired. In November of 2023 they fixed 1 window and said the other window was not made correctly and had to get another replacement, they finally got the replacement and guess what, they have to get another because of a flaw in the new one! PLEASE PLEASE be careful if you did or are planning on doing business with this company. At this point, I will pay to have any other windows fixed in my home. BUYER BEWARE! read more

Working with Lifetime Windows & Siding has consistently been a delightful experience. The exceptional quality, value, and craftsmanship of their work truly highlight the professionalism of their business. I highly recommend them! read more

I have very mixed feelings about our experience with LifeTime windows. The quality of the windows themselves is adequate, and I cannot sing high enough praises of the team that came and installed our windows. They arrived and knocked the install out out in less than two hours. Their pricing is high, for our 1 bedroom ground level condo we paid $12k for a total of 9 standard sized windows. This was ultimately less than $1k less than Renewal by Anderson Windows (which are generally the most expensive). Dave, our sales rep, was very friendly. He initially offered us a 24 month same as cash financing option. We expressed our concerns about having new accounts added to our credit report and how that would effect our credit rating when we went to buy a home in 3-6 months. At that point, Dave advised us to go with their 12 month option instead. He claimed that it wouldn't even appear on our credit report until after it had been paid off, at which point it would simply show up as a paid installment loan well after we had purchased our new home. This was exactly what we needed and we decided that, despite the higher price and somewhat lower quality window (compared to others of the same price), LifeTime's financing option added the most value for our situation. This did not line up with my experience with virtually any previous loan or financing option, so I was very skeptical about how this would work. Despite Dave's reassurance, we repeatedly reconfirmed this information with Krista in finance on three separate occasions. Each time we were reassured that it would not show up until the end of the 12 month period. Two weeks after our install was completed, my husband and I both received notifications that a new installment loan had been entered onto our credit reports, and subsequently we are now having to buy down our interest rate at a cost of $6,400 to get to our previous qualified rate on our new home. I reached out to Krista at Lifetime, who immediately said that we must have misunderstood the 4 different conversations we had with Lifetime about this and that it's only held off of our credit for 6-8 WEEKS until the job is complete. We found this very frustrating due to the fact that we had done our due diligence and clarified this on multiple occasions before the windows were installed, and the 6-8 week hold off added no value to our situation. Had we known, we would have gone another direction entirely. One of two things is absolutely true of Lifetime Windows and siding: 1. They lie to their customers and mislead them to close a sale and then deny deny deny after the fact about things they previously said. OR 2. They care so little about actively listening to their customers questions and unwittingly mislead them by saying "yes" to whatever questions is asked of them without carefully listening and considering what is being asked. In this case, at a real cost of $6,400.00. Their uncaring attitude along with poor listening and communication skills have really set us back, and there were multiple opportunities for them to set the record straight. They added virtually no value and clearly have little to no concern when it comes to truly helping their customers with tailored solutions. I was referred to Lifetime by a close friend who is also my real estate agent. I let her know what happened and she was appalled. She has reassured us that while she has referred multiple clients to Lifetime before, she will no longer do so and will warn all the other agents she works with in the Cherry Creek HomeSmart office against sending clients to this company in the future. I would have been happy and rated higher if Lifetime would have taken ownership for this miscommunication (which is clearly their fault) and nullified our installment loan and allowed us to pay them directly within 12 months. But Krista wasn't even willing to do that, she just cared more about being right and refused to own up to the fact that she poorly understood the abundantly clear and concise question we asked her on multiple occasions. read more

Horrible experience! The Marvin infinity is not what I was expecting and Lifetime's customer service is nonexistent. I feel as if they only care about the sale and leave their customers with a subpar installation and product, and don't stand behind their warranty. I don't recommend this company, unfortunately. read more

So, salesman Chad said their windows could match trim and the other Renewal by Anderson windows we had...it did not.. So we had to repaint other windows and trim to match windows. Salesman Chad said that included in price, removal and replacement of shudders was included. Mark, project manager said not written in contract. Paid more money for that. Second contractors that come to paint new trim and outside trim mismatch paint colors. Has to be repainted . I get an email from them TODAY, (installed june 6) (and today is Sept 18th) that I need to register my new windows within 60 days of install to have full warranty, along with all of the other information I was apparently supposed to get for warranty, care of new windows and what to expect for condensation..they finally got around to sending me this information...Guess what, Marvin says I can't register my windows since I'm out of the 60 days but yet I JUST GOT THE EMAIL TODAY (over 90 days past)...so office intentionally with held this information so that I no longer have the full warranty. Lastly, got a call from project manager today who stated that they misapplied our credit card payment and it went to another account so our account was left open. DO NOT USE this business!! Renewal by Anderson is a superior product and superior company. read more

Horribly managed business. Window order was botched and came up 4 short, and another 2 were wrong size. One month after having 40 others replaced, still awaiting the two correct windows, and more importantly repair of exterior stucco and interior wall and window sill damage from the install. Water leak continues. Erroneous invoice amount still not corrected. Given conflicting information about supplement request to insurance company. Contacted sales, customer service, and CEO multiple times each. Reached the point where we are having to do repair work ourselves. So much promised on the front end, and so little delivered on the back end. read more