I just usually come here because it's somewhat closer to home but my god is the service ever slow…read more It's always like this. I'm here now waiting in this incredibly long line up and I have an appointment. There's only 2 people at the desk. It seems like they're always short staffed or even if they have another person it's still incredibly slow. I remember amother time I had to wait half an hour just to drop off a specimen. They really need to make some changes to their system here, waiting in line for half an hour just to drop off a specimen and waiting even when you have an appointment is ridiculous. Staff is generally nice but the wait is too much.

I am disappointed with the staff members. we went there with my wife ( she's pregnant) we don't…read morehave an appointment today (12-13) but we went when the clinic open at 7am to get in the line. she has 2 hours glucose testing and fasted for 8 hrs. Wandering why the staff can't think that she will stay for 2 hrs and wait. They are still saying that. Seat and wait for the name to be called. I was telling them that if my wife can go and drink the glucose while waiting for two hours.. They said She still needs to wait. UNBELIEVABLE!!!

Clean, great service and short wait…read more.. Just annoyed that you can view your results online, but only if you obtain a lab visit number. I didn't know this at the time and when I called up they said I to go back to the location to get one. Why couldn't they give it to me when I was there?! Frustrating. Would have gave 5 stars... But actually getting the results are pretty important.

Very very slow services, doesn't accept walk-in most of the times. Always crowded...........read more

The newly renovated offices were supposed to make the whole check-in process smoother but it's now…read morefar more confusing. Staff are obviously frustrated too - snapping at clients who don't understand the new protocols. Signage is hokey. Hopefully they will take steps asap to make things better!

I have to take my 90 year old mother in monthly for blood work. I always make an appointment. They…read moreconsistently run late - today 40 mins. What is frustrating is that walk ins are called in from the hallway and sometimes taken in for blood work before us who have an appt! This happened to us today. Shouldn't appointments be caught up first before adding in walk ins? What exactly is the point of having an appt except you get to sit in a chair instead of standing in a lineup. The system is frustrating and stressful.

The service seemed a touch slow for checking in, but the actual drawing of my bloodwork was quick…read moreand efficient. Additionally, the seats in the private "rooms" seemed nice, clean, and comfortable. Personally, I feel that especially because they are a medical clinic they really should offer paper towels in the washrooms. It feels like a budget issue rather than trying to be environmentally friendly. Other than that my visit here felt relatively ok. Staff were professional.

I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

My chosen go-to 'LifeLabs' for some family doctor requisitioned blood tests this morning. This was…read morethe second time I had used this particular location for such services. The location of this 'Lab' is tucked away a touch from the general flow in the area. and from personal experiences (daughter's and mine), can often be found a little less-active than others in nearby areas (within New Westminster and Burnaby). I arrived at the location about 5 minutes before the Lab's opening time of 8 am, and stood (as #3) in a line outside. The line had grown to double that amount by the time we were first allowed any entrance to check in. Once inside, the initial checking in process was prompt. The waiting time after though, to be actually processed for the lab procedures took some time, but knowing I was third to be taken helped! When my name was called, I was back to the desk, specific data taken, and then was off to the lab area for the procedures -- which proceeded friendly, quickly, and very efficiently! With smooth, and totally painless needle work by the lab tech at my station!! After a short visit to the 'other' place to make a deposit, I was back to daughter waiting for me outside!

Whilst the people Who work there are superb and efficient,…read morethe LifeLabs organization has reduced staff levels to the point that this morning my appt that I had made 2 months ago was 50 minutes late. This is unacceptable especially when LifeLabs is making so much money on the health care system. I believe we need MUCH MORE competition in this area to keep customer service satisfactory .

The staff are really kind here. The space isn't overly crowded on most weekdays and they accept…read morewalk ins which is great. I've only been here twice but both times my interactions for myself and my friend have been very patient and understanding. Parking can be limited as the stalls in front are shared but if it's a nice day and you can snag parking near the park you can have a little walk and goodies to/from your appointment.

This is where you check-in if you've over-indulged over the holidays like I did lol . That's after…read moreyou've met with your primary care physician of course . Surprisingly quiet for a LL , probably due to 1) appointments only and 2) no free parking . Their previous location in Aberdeen Centre allowed walk-ins , offered free parking AND easy assess to Canada Line . True there's a Capstan station coming soon but don't forget AC also has an awesome food court too . Just sayin'

Receptionist very efficient one of them can speak in English, Mandarin and Cantonese. Only thing…read moremissing is a display board with patient's name and appointment time that were seen in some other Life Labs location. They also welcome walkin and opens at 7:30 am. Easy park paid parking for $5 per hour is a bit expensive for Richmond but other than that it's one of the Life Labs that you can find appointments much easier than other locations.

Made an appointment on their website on Friday morning for a Friday morning (same day appointment)…read more Arrived early and the place was quiet as there was no one in the waiting room. I signed in at a mobile kiosk with my driver's license and insurance card. A few minutes later I was in the back with a friendly young phlebotomist. She was super patient with me (I have difficult veins) and I have to say she is one of the best I have dealt with in recent years. What could be easier? Nothing! Very clean, nice parking lot with lots of spots. Safe area. My new go to lab yay!

treated well by staff, efficient at blood draws. Like being able to make appointments.read more

How can any business operate with a person answering the phone with such a short and rude attitude…read more? Its tough to take considering the wait periods and total disarray of our system I can only hope that the people working in this office can speak out to fellow employees when they see how rude they are Call it what it is Nasty stuff

I recommend, if possible, that you NEVER use this Imaging Lab…read more Their upper management is extremely arrogant, and condescending. As patients, we are viewed like a mere commodity. It's pathetic! Something has to change. This industry is in dire need of real market dynamics. Once you can get an appointment, then it's generally fine - sort of; that is if you like being funnelled through the chute like a pig to the slaughter. However, if your doctor wants you to book an appointment, their phone service is excessively annoying, and they refuse to answer the phone. You're left on hold for as long as you care to listen to their extremely annoying recording, but they never answer their phones. When you go to book an appointment using their online system, you're forced to give them ALL your information even before you know if there's an appropriate, available spot for you. Not customer friendly whatsoever! If possible, find an alternative imaging provider.