Quick if you're going in for urine sample. Loved that staffers apologize for keeping you waiting in…read moreline. Waiting room seemed full at 3 pm. Somebody in front of me was handing in a stool sample. Yikes. God bless whoever deals with those.

Perhaps I came here on an unusually busy morning. Perhaps, since I worked in labs in Seattle for…read morethe past seven years, I am unfairly comparing this lab to those in the States. Perhaps I got a phlebotomist having an off-day. All I know is, my experience at this lab recently was not the best and I am not planning on returning here. Had a "new patient" appointment with a doctor nearby who surprisingly ordered some bloodwork for me. I hadn't expected lab work to be ordered but, luckily, I was already fasting, and the doctor said there was a lab a block away, so I decided to just get it over with. I thought I'd be in and out quickly, as the labs ordered were few and commonplace (nothing complicated or exotic, lol!), and I have fabulous veins (have never had a problem with blood draws. I'm even a regular blood donor!). How wrong I was. The waiting room was full of people, waiting. There was a long line of people waiting to check in, with only one person at the counter doing the check-ins (after 10 minutes, another person joined her to help, thankfully). There's no privacy at all; as I waited in line for my turn, I heard the counter lady advise a woman checking in about the needed urine sample (ALL the details), and other tests ordered. This is SUCH a no-no in the States, where privacy issues are regarded so seriously. Other patients in a lab or doctor's office are never supposed to hear the details of other patents' orders. I gather people can make appointments online, which is great, but for those of us who walk-in, the waiting can be crazy-long. And after I waited 20-25 minutes or so after checking in, there was no-one available for me to ask for a status check (my kid was with me and I didn't want her to be too late to school). I was called to the back after a 40-45 minute wait. It really felt like a cattle call. I was sent to a tiny cubicle where I passed other patients in other cubicles in the process of getting bloods drawn. I heard all about all the tests being ordered for the patients in the cubicles in front and behind me (again, I consider this a breach of privacy. I heard all about the breath test and blood tests and urine tests ordered for the folks around me, as well as their names and dates of birth - since we all have to verify our identities, All this info should be done in private!). I won't mention my phlebotomist by name, but although she was sweet, she wasn't adept at her job. She dismissed my suggestion to draw from my left antecubital vein (the most prominent I have and the chosen site for all blood draws and blood donations), instead opting to go with a smaller vein on the right arm (my writing arm). At least she used a butterfly needle (small) but man, it still hurt like the Dickens! And she didn't get the vein! She went with a larger vein in the right antecubital and got it, but man, it too hurt like hell! Stung! Badly! I give blood and have blood work done regulary and it has never stung, ever! Sometimes there may be a momentary pinch, but this was different. And later that evening, my right arm was still tender where she poked me twice. I asked the phlebotomist how I might be able to check my results online. She said she'd leave the information for me "up front", to "pick up when I leave", as I was new to the LifeLabs system and had to get some info to create an account. Well, when I left, there was nobody in the front to ask, and since I had been there a good hour and my kid was late for school, I just left. Argh.

I'm very thankful they open regularly even other Life lab were closed due to the strike…read more As this location opens at 7:30am, I went there around 7:15am. There was long line up already. But as I was walk in patient, that's not big issue. They have big parking with Canadian Tire.

I thought it was about time that I left a review. I have been going to this Lab, every 3 months,…read more for over 5 years . The staff is friendly and efficient. I know that now you can make an appointment for lab time but I've always been lucky - as a walk in I've never waited for more than one person in front of me. It amazes me how fast I get the results back! I can go into the lab 10:30 in the morning and late that afternoon I can already see the results online. Thanks team

This place is so slow!! Only one person working??? What's the point of making an appointment if…read morethey don't have the resources to stick to the booking schedule? This review has nothing against the nice person working here (alone... doing everything.....). I'm just appalled that this lab only has a SINGLE person running the entire lab. This is not effective and a waste of the customer's time. It's a joke that they are calling this place a lab. If you value your time, do not come here.

With all that is going around us in the world, everything uncomfortable has become the new norm as…read morewe try to adjust with enhanced safety protocols yet still maintain our way of life. I had to get overdue work done and fortunately was able to reserve a last minute cancellation than have to chance a walk-in with wait times. Upon arrival, checking in was flawless and it took less than 10 minutes from the reception desk to getting my examination completed. The office had proper protocols, social distancing was easy and the online system worked efficiently without having one too many people in a shared space. But most importantly, I wanted to highlight the healthcare worker who checked me in. She was friendly, welcoming, and despite having layers of proper safety wear on shielding her face (e.g. extra gowns, facemask, gloves, face shield, etc.) I could tell that she was smiling through her eyes/voice and made sure I felt comfortable through the whole experience. She is the type of character that we need who can make a strange world feel normal again - thank-you to these spirits and all our essential workers.

Waited over a hour because their system wasn't working properly and they couldn't print anyone's…read morerequisitions, had to leave go print it myself and come back. Then came back and Nurse Honey was in such a rush, she showed zero care and aggressively took my blood sample. It was the most painful blood sample I've ever given, felt like she stabbed through my entire vein. Then I got large lumps immediately that looks like cysts around the injection site which I've never had before and I had to ask if that was normal, she just said apply more pressure and went and got an ice pack and held it there for 10 min. I'm pregnant and was there for blood work related to my pregnancy so she knew I was pregnant and should have shown more care.

Awful experience. The workers are disorganized, rude, and wait times are long. I was told to sit…read moredown and wait for my name to be called, but it never was (even though I made an appointment). So after an hour I went up to see what the deal was and the lady told me (quite rudely) that I'd missed my appointment and would have to wait as a walk-in. Which was ridiculous, because they had told me to wait when I got to the front of the line. Afterward, I saw the lady at the front desk wandering around in the stores during hours, which shows how committed they are to wasting clients time. Never going back to this location.

I have been extremely pleased with your services. i am always treated politely, efficiently and…read moreeffectivelyDavid Roomy *****

Went in for pre-employment labs and drug screening. Lady was very rude and did not care for my…read moreneeds. I asked for a urine hat and was told no. She was rushing me and did not seem to care to help me. I can't give samples without a hat. Except she let me take my purse in but not something to help me! Also took my blood and ignored me when i said my veins are better on one side and proceeded to use my other arm. She did not know how to do her job and i was there for 3 hours

I've rated this place low before for bigger reasons... the tech was efficient and nice. What…read morehappened to hippa? I checked in via the kiosk because the mobile check in doesn't work. Then she has me state my first and last name and date of birth no less than 3 times for the waiting room to clearly hear. She almost said what test was ordered but caught herself just in time. How about checking my license one more time without the announcement of my personal info for all.

This is where you check-in if you've over-indulged over the holidays like I did lol . That's after…read moreyou've met with your primary care physician of course . Surprisingly quiet for a LL , probably due to 1) appointments only and 2) no free parking . Their previous location in Aberdeen Centre allowed walk-ins , offered free parking AND easy assess to Canada Line . True there's a Capstan station coming soon but don't forget AC also has an awesome food court too . Just sayin'

Receptionist very efficient one of them can speak in English, Mandarin and Cantonese. Only thing…read moremissing is a display board with patient's name and appointment time that were seen in some other Life Labs location. They also welcome walkin and opens at 7:30 am. Easy park paid parking for $5 per hour is a bit expensive for Richmond but other than that it's one of the Life Labs that you can find appointments much easier than other locations.

This was not a very good experience. My arm is really bruised and I'm pretty sure it has to do with…read morethe nurse that was very aggressive and didn't take the time. It rarely happens to me that I get bruised as I have pretty easy veins. I get that this is a busy office but I had an appointment and expected a minimum good care during my time.

Extremely chaotic and overburdened office. One very rude staff member made me feel very unheard and…read moreill at ease. Will never go back there again! Front desk staff made me wait 20 minutes even though I had booked an appointment. Several people who were booked in to appointments after me were attended to very quickly as were several walk in patients. No reasonable explanation given. Rudely told to wait as others were attended to first. Asked for blood to be taken from back of my hand as I had done in the recent past in the same office (it is easier and causes less pain that way). The angry staff member raised her voice at me and said it was impossible to do for scientific reasons. A form of medical gaslighting. I was almost in tears. Wanted to request another staff person but felt too intimidated. If they are feeling stressed they should take a break, not be abusive to members of the public. And lying to patients is just a sign of an insane, unstable clinic staff.

I find it hard to believe that a for profit care company, like Well Health, is allowed to operate…read moreunder the Canadian Health Act and I plan to complain until I put them out of business. The doctor I had for yearsretired and her patients were assigned to a doctor here. I have worked in doctor's offices and the only people more incompetent than the staff are the doctors. Staff (that they are inusufferably rude goes without saying): 1. They never answer the phones and their phone menu is long and incomprehensible. I have waitied for up to 3 hours and no one ever picked up. The only way to book an in person appointment is by going to the clinic, and the only availability is for a telephone appointment. When I finally did get an appointment during Covid I waited online in the office for 20 minutes, when I reached the rude receptionist, I was told I was 4 minutes late and I would have to reschedule. I thought she was joking, so I laughed, 'Next', was her reply! 2. They lost my chart, well, really only most of it, but it was probably in storage. They only had a month out 40 years. Hmmm and how is this storage area sorted? This is the kind of place that could forget someone in an exam room and find them dead the following week. 3. One question per appointment. They cut you off, if you try to skirt this rule. You can book online for telephone appointments. 4. The doctor assigned to me is appropriately named Dr.Ho. When I am lead to the examining, I pass Dr.Ho and more than once I have seen him playing a computer game. The other exam room is empty. Still I wait 20 minutes for him to walk 20 feet to my exam room. 5. The first time I met Dr.Ho, was following a trip to the emergency room. The results of my pain and subsequent scan had not yet been shared with me. I was discharged to my family doctor. I watched as he read through the report and pronounced "Oh my God it's huge," he held up his hands like he was holding a small watermelon and sort of grinned. I had no idea what he was talking about. "What's huge?" I said. "What is IT?" I asked. "Oh," he said distractly, as he continued to look at his screen. "I guess it's an ovarian tumor?" At that moment I wanted to get up and leave but I needed medication. I looked at him and said, "I know your pretty new, but you have to work on your bedside manner." He gave me a pain script and said to call if Cancer Canada didn't get in touch. I walked out in a daze, I didn't know what to think. Was I going to die? He gave me a script for over a hundred pain meds (wouldn't get away with that these days) and I waited. The good news it was benign, the bad news was that I spent 2 weeks in utter terror until I had surgery. I will outline the various problems I have had during my many telephone appointments: -Zero compassion and frequent scolding for trying to slip in one more thing. -Googling as you speak and not having a modicum of knowlege about basic things that even I, a civilian know about. -Failing to prepare for appointments, by reading notes ahead. -Being so stupid that he told me I had Somatoform Syndrome (his opinion) which is a psychiatric condition in which you invent symptoms, ya know, like heart attacks and multiple fractures because he refused to give me medicine for osteoporosis, despite my having been on it when I lived in the states. I've broken 12 bones in 2 years as a result. -Calling 3 metatarsal fractures midfoot, that kept me in a cast for 2 months, my broken toes. -Failure to refer, which I have only found out when I end up showing up for an appointment with a specialist. -Failure to call in prescriptions. Especially concerning when you have vivid pain such as a broken bone. Or telling you he can't give you any more pain pills and that I should try biofeedback. If someone has had success with biofeedback to treat the pain associated with a broken hip, I'd be shocked. I'm 66, if I was going to be a junkie I would have started earlier and I shouldn't have to beg when I hurt. -Failure to call on a scheduled appointment or, calling hours after the appointment. -Calling the next day, when you had an appointment the day before and then telling you it's your fault. Or better calling the next day when you spoke to him the day before and he didn't remember. -Reading his opinion directly from the Google page I already have up on my computer. I have lived in many countries, including this one before it was sold to the highest bidder. Build the infrastructure, ya know, like healthcare, before you invite the world to come. I can't tell you how many times I've been behind someone in emergency who is a sponsored grandmother, who has just arrived from India, speaks zero English and has never seen a doctor. As a former resident of the US, who always had very good insurance, which I paid dearly for, I defended Canadian Healthcare until I'm blue in the face. On my 65 birthday I received my Medicare card from the US, I guess I'll use it.

I went into the Kerrisdale Medical this morning about 9:00. I have used this clinic previously. The…read morereceptionist was very pleasant and gave me a 10:30 appointment. I went back in time and was taken in at 10:40. My hearing in my left ear was very poor and likely was a wax issue. Dr. Nicholas Steinberg saw me and confirmed minor wax in my right ear and wax blockage in my left ear. He offered two options and I chose flushing with water. Dr. Steinberg flushed out my left ear and removed all of the wax. My hearing was fully restored. He also gave me instructions to put oil in my right ear as he did not recommend flushing it because the amount of wax was small. I was very pleased with the friendly approach by the receptionist, getting a fairly quick appointment, the lady who showed me to the room and Dr. Steinberg. I will most certainly continue to use this clinic for drop in issues such as today's. Barry M.