I'm very thankful they open regularly even other Life lab were closed due to the strike…read more As this location opens at 7:30am, I went there around 7:15am. There was long line up already. But as I was walk in patient, that's not big issue. They have big parking with Canadian Tire.

The wait times are unexcusable. When you have to wait two months for a simple blood test. The viper…read moreAmericans who own the company have stripped the staff down to a skeleton crew who work like slugs. They have no support, yet the Capitalist owners keep making their next quarter. That is all the Americans Care about. Maybe a Lab should be buzzing with nurses and patients moving through daily. When exam rooms are empty and not enough nurses are employed priorities are way off. This monopoly is hurting Canadians.

This location is very combenient from public transit users bus #20, #41 #R4…read more As I wanted to come by on weekend early morning, I had booked three weeks ago. Remember they accept only appointment now. Once you got room #, it's so quick. There are 6 separate rooms and all rooms running efficiently.

I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

The service seemed a touch slow for checking in, but the actual drawing of my bloodwork was quick…read moreand efficient. Additionally, the seats in the private "rooms" seemed nice, clean, and comfortable. Personally, I feel that especially because they are a medical clinic they really should offer paper towels in the washrooms. It feels like a budget issue rather than trying to be environmentally friendly. Other than that my visit here felt relatively ok. Staff were professional.

This must be one of the busiest Lifelab in BC. It also opens on Sunday which is quite rare. I was…read morehere to drop off a swab test and that took about 40 mins lining up to get through the door. This place takes walk in. I prefer the one by appointment because you know it will be less crazy. There are several locations in the area and each location is within 30 mins from each other. If you could avoid this location, do so.

horrible, they changed the set up and no more separate line for appointments and drop off. Today i…read moredrop off a specimen and was told should lineup, but the other day when i was in line to get the stuff i saw a guy who went straight to drop off and they didn't tell him to line up? what is this clinic? they pick and chose who they want to take ? this is discrimination !!

This is where you check-in if you've over-indulged over the holidays like I did lol . That's after…read moreyou've met with your primary care physician of course . Surprisingly quiet for a LL , probably due to 1) appointments only and 2) no free parking . Their previous location in Aberdeen Centre allowed walk-ins , offered free parking AND easy assess to Canada Line . True there's a Capstan station coming soon but don't forget AC also has an awesome food court too . Just sayin'

Receptionist very efficient one of them can speak in English, Mandarin and Cantonese. Only thing…read moremissing is a display board with patient's name and appointment time that were seen in some other Life Labs location. They also welcome walkin and opens at 7:30 am. Easy park paid parking for $5 per hour is a bit expensive for Richmond but other than that it's one of the Life Labs that you can find appointments much easier than other locations.

If you're going for blood tests, you'll find the staff here very efficient and quite friendly. The…read moreoffice is also very clean, and it opens nice and early at 7 AM. There's free parking in a lot just on the north side of the lab. They have about 6 "rooms" for collecting blood samples, etc, plus a couple of larger rooms for EKG's, etc. and, 2 washrooms for harvesting urine samples, etc. About the only negative is that it can get very busy here, with substantial wait times during peak periods. At 6:54 AM, there were already 6 or 7 people waiting for the doors to be opened.

this is the newer location. They used to be on 3900 Kingsway. Friendly staff and of course since…read moreit's brand new, the place was immaculately clean and tidy. The waiting area is a bit small, but the wait times aren't that bad so you won't sit for two long. Best thing is to make an appointment though.

I registered via the app via save me a spot. It was completley off. The app says that wait times…read moremay be longer. The wait time when I left my residence was 29 minutes. When I got there 40 minutes later, the wait time was still 25 minutes. 20 minutes after that, the wait was still 21 minutes. 30 minutes after that the wait was still 20 minutes according to the app. The only good thing was that I went afterwards and vented to the tech and she let us wait inside becuase the person that need the shot was a senior. About 20 minutes after that we were done. It's lucky they lifelabs has a monopoly because If I could, I'd use someone else. Total wait time, close to 2 hours. Yuck.

This was not a very good experience. My arm is really bruised and I'm pretty sure it has to do with…read morethe nurse that was very aggressive and didn't take the time. It rarely happens to me that I get bruised as I have pretty easy veins. I get that this is a busy office but I had an appointment and expected a minimum good care during my time.

Extremely chaotic and overburdened office. One very rude staff member made me feel very unheard and…read moreill at ease. Will never go back there again! Front desk staff made me wait 20 minutes even though I had booked an appointment. Several people who were booked in to appointments after me were attended to very quickly as were several walk in patients. No reasonable explanation given. Rudely told to wait as others were attended to first. Asked for blood to be taken from back of my hand as I had done in the recent past in the same office (it is easier and causes less pain that way). The angry staff member raised her voice at me and said it was impossible to do for scientific reasons. A form of medical gaslighting. I was almost in tears. Wanted to request another staff person but felt too intimidated. If they are feeling stressed they should take a break, not be abusive to members of the public. And lying to patients is just a sign of an insane, unstable clinic staff.

My chosen go-to 'LifeLabs' for some family doctor requisitioned blood tests this morning. This was…read morethe second time I had used this particular location for such services. The location of this 'Lab' is tucked away a touch from the general flow in the area. and from personal experiences (daughter's and mine), can often be found a little less-active than others in nearby areas (within New Westminster and Burnaby). I arrived at the location about 5 minutes before the Lab's opening time of 8 am, and stood (as #3) in a line outside. The line had grown to double that amount by the time we were first allowed any entrance to check in. Once inside, the initial checking in process was prompt. The waiting time after though, to be actually processed for the lab procedures took some time, but knowing I was third to be taken helped! When my name was called, I was back to the desk, specific data taken, and then was off to the lab area for the procedures -- which proceeded friendly, quickly, and very efficiently! With smooth, and totally painless needle work by the lab tech at my station!! After a short visit to the 'other' place to make a deposit, I was back to daughter waiting for me outside!

What the?!! UNACCEPTABLE My DOCTORS NEVER RECEIVED MY Chest X-RAY RESULTS. I am unwell and no…read morex-rays results means DELAYING MY MEDICAL CARE. It is pretty basic, right. X-rays get taken and then they are to be sent 3 business days to my doctors. I got the x-rays taken on Saturday. Greig Associates at Oakridge didn't send them. What are the workers there doing?!? It is one week later and I still do not know my x-ray results. Doctors need to see x-ray results to know how to treat me. Do I have an infection?!? This is not funny it is fundamental procedure to make sure to send results to my doctors. My results should have been sent to my doctors by Wednesday. Thursday at the latest. BUT NO!!! When I called Greig Associates ONE WEEK 7 days LATER the following Saturday to asked what happened? The receptionist just lied and said it was sent when it wasn't. Ya, sure it was sent only after my doctor requested the results and it arrived to his office Friday. But this does not help me because it is now the weekend and my doctor office is closed so I will have to wait another few days to get the results and get medical care. All the while I keep coughing and not sleeping well. Also, during the x-ray the man taking the x-rays kept asking me to move my shoulders forward and was pushing on my shoulders that made me feel pain. My shoulders are already as forward as far as I can go. Unacceptable all the way around!!! AVOID THIS PLACE!!!

Good news: not much of a wait with a quick and easy walk-in process for x-rays and decently well…read moreorganized front desk. Bad news: this will depend on which x-ray tech you get, but the x-ray tech I was pretty surly before I even had a chance to interact with him. He was also pretty bad at giving directions and got annoyed because I couldn't read his mind, e.g., he'd say "move your leg" and seemed unhappy that I didn't know which leg he was referring to and where to move it to. If people knew everything necessary to take an x-ray, x-ray techs wouldn't be necessary! On another visit, the x-ray tech positioned me in the wrong place multiple times and I got a couple of extra doses of radiation because the tech didn't set me up appropriately. X-rays give you relatively small doses of radiation, but it's still not great to get extra radiation because someone else messed up.