this is the newer location. They used to be on 3900 Kingsway. Friendly staff and of course since…read moreit's brand new, the place was immaculately clean and tidy. The waiting area is a bit small, but the wait times aren't that bad so you won't sit for two long. Best thing is to make an appointment though.

I registered via the app via save me a spot. It was completley off. The app says that wait times…read moremay be longer. The wait time when I left my residence was 29 minutes. When I got there 40 minutes later, the wait time was still 25 minutes. 20 minutes after that, the wait was still 21 minutes. 30 minutes after that the wait was still 20 minutes according to the app. The only good thing was that I went afterwards and vented to the tech and she let us wait inside becuase the person that need the shot was a senior. About 20 minutes after that we were done. It's lucky they lifelabs has a monopoly because If I could, I'd use someone else. Total wait time, close to 2 hours. Yuck.

Lately it's been more organized than before, with shorter waiting times. However, once you are…read moreseated where they actually take the blood, I now wait there longer than usual. Of course if you take your cell phone with you, there's always something to pass the time. Generally, I find the staff very pleasant and friendly. It really is a great location, easy access and so central. Parking is always available and even free at the mall, which is a half block away.

After I go to the walk in clinic I come here to get the blood work done since it's a 10 - 12 minute…read morewalking distance from Metrotown. I like to get everything done in one day. Be prepared to to spend at least 90 minutes any time of the day waiting for your turn. There's a coffee shop outside the building, therefore, I went there to kill some time and work on my 'zine. The actual space is cold and uninviting. There are two outlets, therefore, for the long wait there's always someone hogging the plug to charge their phone. The nurses are rushed and impersonal, kinda rude. They don't give you a cookie any more unless you ask. I have issues with blood and faint at every blood test. I fainted of course and when I came to they still didn't offer me a cookie. When I asked for juice and a cookie to get my blood sugar up (I have a blood sugar issue) they looked at me as if I asked them for a million dollars. Not to mention they always have trouble finding a vein. The reason why they get a 3 is 'cause they give results in a reasonable time frame.

Website said open Sundays. In reality. Closed…read more Would of been nice if they posted correct schedule. Especially on a weekend when it's already slower to transit around town. Wasn't really impressed. Years ago I came here for a note and they charged outrageous prices. And debit only. And doc was in such a hurry did not even ask if I needed anything else. And when I tried to tell him I had something else he tried to tell me can you go make another appointment for that What?? I booked to see you for my knee and a refill and I asked and talked about the refill and you want me to waste time booking another appointment to check my knee pain?? So they can claim one more fee from MSP? Unbelievable But today was semi urgent I did not have a lot of time. Sunday and Monday is what I have to find an option to get referral letter for MRI and ultrasound . So i grudgingly came here "3" clinics later. Those clinics either don't do referral letters (urgent care walk in) or walk in clinics (closed even though google said it was open)

I have been seeing Dr, Kevin Sheu for many, many years. He is the best doctor in the city…read more Actually, he has saved my life by prescribing right medicine at the right time. Thilaka.

I was referred to this clinic for some testing by my family practitioner. After a few weeks…read morewithout a call for an appointment I followed up to get Brooke's contact and called myself several times to get in touch. In mid December I left them a voicemail. More than two weeks later they have yet to return my call or set an appointment. I've called several times since and they never pick up the phone. I would not recommend going to this clinic under any circumstances based on my experience.

My family doctor moved to Burnaby and I told her I will prefer to do any diagnostic tests in…read moreBurnaby as it will be more convenient. So she gave me the referral letter with a list of places I could go. Brooke is nearer to me so I decided to try it. The drawback is there is no free parking at the plaza it's located in, unlike the previous place I went to. I was used to popping over to a radiology/imaging center right after getting the referral letter from the doctor with no appointment. So I did that and discovered I do need an appointment if I'm getting other tests besides X-ray. X-ray does not need an appointment. It's walk in. The service from the reception was quite brusque, not very friendly. They kinda barked at you on the process of even how to wait in line. You only wait in line if you have an appointment. Otherwise just take a number and wait for it to be called. Despite the sign, it wasn't clear to most patients. I guess we are used to just checking in first and then wait. The other staff (technicians, radiologist etc) were friendlier and much better in making you feel comfortable and relaxed so you won't feel nervous about getting tests done. You just have to get through the hurdle of the reception.

I like the old orchard clinic very much. I'm a patient of Dr…read moreNicholas Eichhorst for almost 30 years now. I feel very well looked after and the front desk attendance especially Mindy is always very friendly and service oriented. Dr Eichhorst looked after me during my colon cancer ordeal, chemotherapy and while getting an ilistomy bag for a year. I also got wonderful mental support and I will be greatfull for the rest of my life for all his work. Meanwhile I definitely consider Dr Eichhorst a friend who has come to Saint Paul's hospital and also my house many times just to see me and give me moral support. To me Dr Eichhorst is definitely not one of many doctors but the only one to me who really cares and to make it very clear: I believe, that he as well as Dr Carl Brown from the colorectoral department at saint St. Paul's hospital saved my life a few times. My cancer has disappeared and I can live my life to the fullest now.

This is a very busy, small walk-in clinic. The waiting room is tiny and crowded so I always put my…read morename down and then go to other things to avoid being in there. The staff at the front desk are lovely and work hard but there are definitely doctors to avoid. Dr Ticea is cold and awful in my opinion. She misdiagnosed my Mum and when I saw her, she was not friendly and had no time for me. I will not see her again. After I saw her, I asked to see another doctor and saw Dr Sofia Bayfield who was patient, thorough and kind. Dr Frame is lovely and used to be my family doctor but I moved overseas for 6 years and don't really see him anymore. Overall, I'll still come to this clinic as it is close to my husband's workplace and they have my files from decades back.

I have now used the services of Sean Moss of Mold Insight twice in past month. First in my home and…read morethen at my studio. I cannot recommend Sean highly enough. Right from our first conversation, he was courteous, curious and extremely professional and thoughtful. Both times when he came to do an inspection he was on time and was very thorough and meticulous in his processes. He explained everything he was doing and left no corner unturned. I felt I was in extremely good hands. Not only due to his level of expertise but also due to the fact that he truly cares about his client's health and wellbeing. The reports I got back from the lab he used, along with the detailed summary and list of recommendations he provided, were top notch. And he was always willing to answer any of my questions to make sure I understood everything. I feel so grateful that he was referred to me and that I decided to use his services. Don't hesitate to use him. Again, I cannot recommend him highly enough.

Sean was so helpful when we were purchasing our home. He was organized and replied quickly to…read moreemails and phone calls and explained to us exactly what he would do. He spent hours going through the home on his own and then taking us through it explaining not only what the issues were but also what and how to do regular maintenance to keep this house in the best shape possible. As first time home buyers he educated us and helped us better understand what we needed to make a decision about purchasing. Worth every $.

I contacted several different environmental companies to help me with the Hazardous Material…read moreInspection required for renovations to homes built pre 1990. Ash at Ace Environmental was the first choice from the go. Quick to respond and friendly, he made the whole awkward process easy and smooth. Plus his pricing was fantastic - better than any other company I contacted. Would definitely use again.

From the owner: Ace Environmental is your leading choice in Asbestos removal, mould remediation, asbestos testing,…read moreasbestos consulting and building demolition in Burnaby & the Lower Mainland. Your health and safety is our number one concern.

This life lab location is good although they have some what limited hours and are not open on…read moreWeekends. Suggest you book appointments online or use 'Save my spot' online feature, otherwise you'll wait until those with appointments are seen first.

While the phlebotomist that drew my blood was very good, polite, helpful (young, petit, Asian woman…read morewith beautiful curly long dark hair) others in the office I observed as I waited to be called in were abrupt and borderline rude to several people. Bernoulli at reception was loud, almost obnoxious and he is just not the right fit for someone in that position. He was trying to get information from a man (who I overhead has cancer). His manner of questioning this older man about the man's Doctor's address was pathetic and sad. Martha is nice, can be curt (past experiences). She always has a really sour look on her face. They don't want to be there. Guess what? The clients who come in to have labwork done don't want to be there either. A lot are going through some pretty serious health stuff, and they are terrified / scared. They should be treated with some level of dignity and compassion, and basic human respect. ALL the clients who go there should be treated with respect. If the staff are stressed because they are so busy, perhaps this giant company should be hiring more people (?) to staff the lab. I notice the labs are often closed for training. At this location, MUCH MORE training is required regarding human interaction.

Front desk was VERY friendly and HELPFUL…read more They even helped me print off a page needed from our insurance provider. Not sure what others have said of the reception, but it was more than stellar. If you call ahead and plan your trip to this facility, it will be more than pleasant. I saw a few people a bit surprised and disgruntled for just walking in without awareness of a wait list. Props to the reception here! She's probably the hardest worker here, while being able to stay professional with each person that walks in!

I went to this clinic today because I have an ear infection, a fairly bad one involving some blood,…read moreI really needed some help. There were no other patients but four extremely unprofessional staff much more interested in chatting together than helping a patient. When I could finally speak with one of them she was subtly hostile, disrespectful and used several weird excuses making it more and more difficult to see a doctor until I finally just gave up and left. They are not honest, nor communicate well and directly. Really weird place and unfriendly to say the least. Never go here if you need help with a medical issue, they don't seem to care. Worst walk-in in Burnaby.

The WORST medical service I have ever experienced. I was waiting for this appointment for more…read morethan 6 months. When I came for my appointment with Dr. Muir, she wasn't there, and the other doctor was covering her shift. The receptionist didn't even call me to say that I will be seeing a different doctor. Following the appointment, I got a referral for an ultrasound to check my cyst and went for the ultrasound, but never got the results. When I finally called Dr Muir's office, they told me I need to follow up with my family doctor, so I did. My family doctor never received the results either. What a disaster and a waste of time! I also had had swab test done at Dr Muir's and the result didn't show up anything because the lab said not enough material collected. I asked to repeat the test and got an answer that I should just take antibiotics instead to treat whatever symptoms I had, without knowing what condition I had because the test didn't work. I had to schedule another test after a referral from my family doctor. Don't forget that waiting time to be seeing is 6-9 month (accordingly Affinity Women's Health Shannon Soga, Office Manager)!!!!! What's wrong with these people at this clinic and the whole system in general??? None of the people seem to have the intention to do good work or explain anything to the patient about the actual treatment. Also very unprofessional staff at the reception desk; very indifferent and negligent in their behavior!

*** if your family doctor refer you to Julie Wood OBGYN in Burnaby, change specialist as soon as…read morepossible. This is why: 1. She is disorganized. Her office lost the booking and messages for her all her patients for a few months. She blames the phone company for it. no ownership, no sense of urgency. everybody have to lineup again. Yes, all the lost bookings now go to the back of the line. 2. She have no sense of ownership. The family doctor have sent MRI results to her. she claimed to have never received it. But it was sent to her three times. We have to keep asking to get her to look again. Then like magic, suddenly she finds it. no apologies given 3. She is not knowledgeable. She prescribes injections without giving the details, side effects, time frame, mode of dispense. She just gave the prescription and that was it. We have to look up everything on line ourselves. My wife is very sure about her condition. She argues with my wife with the diagnosis. My wife knows more than her about the details and eventually she says, "oh... right that makes sense". Yes, the doctor should know how to do their job. But no doctor should argue with their patients. 4. She rolls her eyes at you. Yes, she rolls her eyes at you as you are explaining your symptoms and condition. This speaks volumes about her professionalism and her attitude. This should never be an issue. The patients lives are at risk here. If a doctor no longer wants to be a doctor for whatever reason, give the job to someone who wants it. 5. Her incompetence will impact your surgery date and your health. Due to her incompetence, my wife surgery is now in a indefinite waitlist. *** if your family doctor refer you to Julie Wood, change specialist as soon as possible. Run away if you have to. No one deserves this kind of treatment.