The WORST medical service I have ever experienced. I was waiting for this appointment for more…read morethan 6 months. When I came for my appointment with Dr. Muir, she wasn't there, and the other doctor was covering her shift. The receptionist didn't even call me to say that I will be seeing a different doctor. Following the appointment, I got a referral for an ultrasound to check my cyst and went for the ultrasound, but never got the results. When I finally called Dr Muir's office, they told me I need to follow up with my family doctor, so I did. My family doctor never received the results either. What a disaster and a waste of time! I also had had swab test done at Dr Muir's and the result didn't show up anything because the lab said not enough material collected. I asked to repeat the test and got an answer that I should just take antibiotics instead to treat whatever symptoms I had, without knowing what condition I had because the test didn't work. I had to schedule another test after a referral from my family doctor. Don't forget that waiting time to be seeing is 6-9 month (accordingly Affinity Women's Health Shannon Soga, Office Manager)!!!!! What's wrong with these people at this clinic and the whole system in general??? None of the people seem to have the intention to do good work or explain anything to the patient about the actual treatment. Also very unprofessional staff at the reception desk; very indifferent and negligent in their behavior!

*** if your family doctor refer you to Julie Wood OBGYN in Burnaby, change specialist as soon as…read morepossible. This is why: 1. She is disorganized. Her office lost the booking and messages for her all her patients for a few months. She blames the phone company for it. no ownership, no sense of urgency. everybody have to lineup again. Yes, all the lost bookings now go to the back of the line. 2. She have no sense of ownership. The family doctor have sent MRI results to her. she claimed to have never received it. But it was sent to her three times. We have to keep asking to get her to look again. Then like magic, suddenly she finds it. no apologies given 3. She is not knowledgeable. She prescribes injections without giving the details, side effects, time frame, mode of dispense. She just gave the prescription and that was it. We have to look up everything on line ourselves. My wife is very sure about her condition. She argues with my wife with the diagnosis. My wife knows more than her about the details and eventually she says, "oh... right that makes sense". Yes, the doctor should know how to do their job. But no doctor should argue with their patients. 4. She rolls her eyes at you. Yes, she rolls her eyes at you as you are explaining your symptoms and condition. This speaks volumes about her professionalism and her attitude. This should never be an issue. The patients lives are at risk here. If a doctor no longer wants to be a doctor for whatever reason, give the job to someone who wants it. 5. Her incompetence will impact your surgery date and your health. Due to her incompetence, my wife surgery is now in a indefinite waitlist. *** if your family doctor refer you to Julie Wood, change specialist as soon as possible. Run away if you have to. No one deserves this kind of treatment.

I will preface this review by saying I was quite weary before visiting this clinic just given the…read morebase of the reviews that were previously left. If it weren't for my back being in immense pain and this being the closest walk in clinic in my area and my family doctor being completely booked for the month, I may not have gone based off of the reviews, however I am very glad that I did go. My experience is mine only and I know when people are stressed and distraught that emotions can be quite high and sensitive and I would feel the exact same way if my needs weren't met but given my visit today I was very pleased with the service that I received from both the reception (3 employees I think one was being trained) and Dr. Khangura. The staff that were working today were very kind and clear with me as I was a new patient. They all wore masks and took each patient's temperature. I waited around 20 minutes before the doctor saw me as they were previous appointments ahead of me which didn't bother me as I knew I was going for a walk in versus scheduling an actual appointment. The doctor was very kind and patient with me which I really appreciated because I was in great pain. She took the time to explain things with me and I didn't feel rushed at all during my visit. In all honesty, if I didn't already have a wonderful family doctor I would probably want to get her as mine because of how attentive and calm she was. I think empathy goes along way and having a medical practitioner that cares is often, unfortunately, uncommon and should be really valued. I will also note that while I was waiting to see the doctor another individual had come by to drop off Christmas gifts for the reception staff and the doctor which was quite nice to see. I also overheard a phone call from one of the reception staff and it was very warming to me to hear how personable and friendly he was with her.

Was good for years but in the last 3 months new doctors or desk people or something. don't know…read morewhy they even have a phone number nobody answers it. My wife was trying for 10 days to get a new perscription. I had to drive there myself after my wife having no blood pressure pills for 2 days to find out what is going on. The guy gave me the perscription. I went to the Pharmacy and turns out this one was old and over 2 months old. So he gave me another one and it was the wrong pill. Got another week of pills for wife to find a reliable walk in clinic. The pharmacy said they heard many stories now about the new management in this clinic. I feel bad I had to leave one star. There should be a Zero star option.

Website said open Sundays. In reality. Closed…read more Would of been nice if they posted correct schedule. Especially on a weekend when it's already slower to transit around town. Wasn't really impressed. Years ago I came here for a note and they charged outrageous prices. And debit only. And doc was in such a hurry did not even ask if I needed anything else. And when I tried to tell him I had something else he tried to tell me can you go make another appointment for that What?? I booked to see you for my knee and a refill and I asked and talked about the refill and you want me to waste time booking another appointment to check my knee pain?? So they can claim one more fee from MSP? Unbelievable But today was semi urgent I did not have a lot of time. Sunday and Monday is what I have to find an option to get referral letter for MRI and ultrasound . So i grudgingly came here "3" clinics later. Those clinics either don't do referral letters (urgent care walk in) or walk in clinics (closed even though google said it was open)

I have been seeing Dr, Kevin Sheu for many, many years. He is the best doctor in the city…read more Actually, he has saved my life by prescribing right medicine at the right time. Thilaka.

I've been coming here for 20 years approximately and seeing Dr. Look for all of that time. He has…read morebeen an excellent doctor. All of the staff is friendly and I've never had a concern with going to this clinic. Dr. Look has helped me with a myriad of medical problems, I definitely keep him busy. He always has a smile and often some very good advise. I know he's helped multiple interns from medical school get valuable experience and not every doctor will do that.

I think your review will depend on your family doctor. I personally love my family doctor. He's…read moregood with my kids, try's his hardest not to prescribe, but will if need be. Yes, it is busy place, and usually they're running behind but this just goes to show you they're not enough family doctors to meet the needs of the population in Vancouver.

When I arrived at 08:33am on a Sunday, they were just starting organizing tubes and urine bottles…read morefrom the storage. However once they saw a visitor coming in, they quickly dropped their stuff to the room and came to greet me and another guy who just walked in. Very customer focused. Although my appointment was officially at 09:30am, they called me, inspected my doctor's form, ID etc. when it was quiet. The type of care was top notch, attentive and promptly polite. I think many visitors were grateful that they opened on a Sunday and during long holiday of Easter! The nurse who attended to the blood sample gave clear instructions and what to do after I sat and waited in a room for 5 minutes. All in all, it was a pleasant experience.

I just walked in, instead of making an appointment. Honestly, I think I waited 20-25 min. So…read morewalking in was faster than making an appointment. Maybe it was a good day, but I was in and out within 30 min.

very friendly staff for such a busy clinic. all ways…read moreaccommodate my needs. the clinic has quite a few doctors on staff and appointments can easily be made online!

There is a pediatrician at this clinic, Dr. Rutkunas, that has terrible bed side manner with…read morechildren who have special needs or who are sensitive. We saw her twice for an ADHD assessment for my son who was 4 and 6 at each session. While I found her testing thorough, I found her mannerisms strange and aggressive. First of all, she closes her eyes when she speaks to you so she doesn't look at you for the 1.5 hours you're in the room with her, which is odd in itself. She was not very thoughtful or kind in her words towards my son, who was being assessed for ADHD. She uses blunt and slightly aggressive language when talking about your child, who is sitting right there listening to everything she is saying. My son left the last visit, at age 6, feeling like he was a bad child, like something was wrong with him and he started crying in the room as she talked about him and this diagnosis. It looked like she got a kick out of upsetting him as she was smirking the whole time he was crying, while using aggressive words to describe his "condition" that personally I would not say in front of a 6 year old. I am writing this review because my son was affected so negatively by this doctor's behavior for MONTHS. He is very smart and articulate, and she left him feeling so depressed and negative about himself for literally months, because of the way she talked about him having ADHD in that session. There was nothing I could say or do to console him or lift his spirits. She beat him down during this visit-mind you this is a 6 year old! and used an ADHD diagnosis to make him feel worthless. I was so shocked that we refused to return for any further testing or send documents to this clinic as my son was traumatized by this visit so badly. 3 years later, we took my son for a private assessment for Autism, which we discovered he is ASD-1. So if you have a sensitive child, who may be on the spectrum, who is very smart but struggling in some areas, DO NOT see this doctor. She will negatively impact your child. She is rude, disrespectful, thoughtless, and should not be working with children. Not to mention her bed side manner is just odd and uncomfortable. She doesn't make you feel good, she will hurt your child's feelings-on purpose! and get a kick out of it. I am making a complaint to the BC Physicians and Surgeons over this as well, I'm that disturbed by this doctor's behavior.

My grandfather passed away in April, and has been receiving mail from this medical office for…read moremonths now. When my mother tried phoning in to alert them of this, the office receptionist claimed she "didn't have time to talk right now", that "the doctor was on vacation" and to "call back when he was back from vacation in two weeks" she was rude and snippy and proceeded to lecture and bite my mother's head off until my mother decided to hang up the phone. I tried calling twice now to save my mother some headache, and not only did the phone ring and ring and ring, but there was an incredibly rude voicemail message that greeted me to explicitly say not leave a voicemail and to call again another time. How hard is it to just be kind in today's world? With my grandfather now passed on I just don't want my mother bothered with old mail from a doctor he can't see anymore and didn't in his last two years of life before he transferred to another doctor. Do better Canway...

I was so happy to see this new clinic open near my work. I called and after 5 minutes of telling…read moreme all the times she can't fit me in, she finally gets around to telling me the doctor can't see me because I was in a car accident and the only 1 doctor they have that can see me is off until December. Really? Not impressed.

This must be one of the busiest Lifelab in BC. It also opens on Sunday which is quite rare. I was…read morehere to drop off a swab test and that took about 40 mins lining up to get through the door. This place takes walk in. I prefer the one by appointment because you know it will be less crazy. There are several locations in the area and each location is within 30 mins from each other. If you could avoid this location, do so.

horrible, they changed the set up and no more separate line for appointments and drop off. Today i…read moredrop off a specimen and was told should lineup, but the other day when i was in line to get the stuff i saw a guy who went straight to drop off and they didn't tell him to line up? what is this clinic? they pick and chose who they want to take ? this is discrimination !!

Front desk was VERY friendly and HELPFUL…read more They even helped me print off a page needed from our insurance provider. Not sure what others have said of the reception, but it was more than stellar. If you call ahead and plan your trip to this facility, it will be more than pleasant. I saw a few people a bit surprised and disgruntled for just walking in without awareness of a wait list. Props to the reception here! She's probably the hardest worker here, while being able to stay professional with each person that walks in!

I went to this clinic today because I have an ear infection, a fairly bad one involving some blood,…read moreI really needed some help. There were no other patients but four extremely unprofessional staff much more interested in chatting together than helping a patient. When I could finally speak with one of them she was subtly hostile, disrespectful and used several weird excuses making it more and more difficult to see a doctor until I finally just gave up and left. They are not honest, nor communicate well and directly. Really weird place and unfriendly to say the least. Never go here if you need help with a medical issue, they don't seem to care. Worst walk-in in Burnaby.

do not book with dr chang. this self serving wonder is absolutely horrid. use another service…read more ive had better experience with tia health. vivacare never answers the phone and they constantly send in prescriptions late or never. do yourselves a favour and dont waste our tax dollars here. go somewhere else elicare wellhealth walkin.ca rocketdoctor this clinic is only interested in making money and not putting patient care as a priority

Worth receptionist ever. SO RUDE. NO PATIENCE. ZERO star…read more Just wanted to double check fax number for a specialist received referral since the specialist receptionist asked to check fax number with viva care. When I called viva care, as soon as the receptionist figured out about my referral follow up, she started being rude and hangup the phone. Not even let me to talk. Not even have the chance to point out about fax number. It is not first time and happened several times in other situation. If the receptionist do not have tolerate to answer phone and talk to people why they do not change their job.